MBK Senior Living

My loved one lives here currently. We’ve been hopeful for the community to get better and have been looking for a routine or a schedule to be followed. It seemed to be getting better at first, but now my loved one has gone a week without a shower and hasn’t had her laundry picked up or her bed sheets changed. I’m hoping it’s just because of the holidays but I think there’s a level of detail the community is missing. They’re supposed to be working together as a team but it seems like they have no system. Everything is done through spreadsheets and books. Her room aside, the cleanliness of the rest of the facility is good and housekeeping seems to be on top of their game. They’re always visibly cleaning and I think their routine is spot on. When it comes to the food, it’s really hit or miss. We’ve asked to be contacted about the different dietary needs that she has and they haven’t reached out to confirm them. We’re not expecting them to change the menu for her, but we’d like to at least know how she can go about ordering the foods that she can eat. Overall, it hasn’t been a horrible experience but it hasn’t been great either.

My relative has lived at Huntington Terrace for over a year where the safety of the residents has gone downhill. The majority of the staff are wonderful, caring and knowledgeable. However, the direction from the top has gotten worse in the past few months. If your loved one has special safety needs due to age related psychological problems, I suggest you avoid this place. He/she will NOT get the care and guidance they deserve.

We had visited this community and mostly was concern if they could care for my wife. We seen a lot of places and some were less expensive. I had a tour with them and learned that they could not handle my wife.

We had visited this community and mostly was concern if they could care for my wife. We seen a lot of places and some were less expensive. I had a tour with them and learned that they could not handle my wife.

I had a tour with this community and got to see how they operate. I felt this was not the best fit for my parent because there were a lot of residents and I felt there would not be enough eyes to keep on my parent.

This community is new and they are still adjusting to things and I have been giving them the benefit of the doubt but things are not improving the way they should be. The community itself is beautiful. However, the management staff is inexperienced and tend to be on the younger side. I feel they don't have the necessary skills to deal with the elderly people. Things are tending not to get done correctly. The food is not good. I just feel if they could get the right combination of staff and management in their things would improve greatly. I would not place your loved one here if they are level 3 care until they improve the experience of the staffing.

My parents live in the Memory Care unit and pay a premium to be there, however, the staff never reminds them about any activities. Also, the shuttle is suppose to be available on Thursday for doctor appointments but when my parents make an appointment on Thursdays they are told the shuttle is giving a tour and is unavailable. They have to continue to re-schedule the doctor appointment. The manager is rude and does not give you the full story about the Commons even when pressed to do so.

My mom moved in over a year ago. The food has dropped in quality since she moved in. Breakfast is good dinner is aweful. The family quit eating there because it is so bad. Chicken every other day. Same soup for lunch and dinner. Very little flavor. I found they give them a lot of carbs and very little protein. Blue Bunny Ice Cream for lunch and dinner 290-340 calories and over 50% fat let alone the high sugar???? The activities are almost non existent compared to other facilities. A video that they call excercise but maybe 3% of the people go as it is the same videos for a year while the director of activities sits in her office. No bus trip to fun places they don't even want to take you to the doctor but call Uber or Lyft for you which all the other facilities accommodate Dr Appointments. Really??? Someone needs to help this facility as it keeps dropping in quality.

My dad was not very happy with how pushy and aggressive the sales guy was that gave us a tour of this community. It made my dad a little uncomfortable and he wanted nothing to with this place after we had left the facility. I thought the overall establishment was very clean and nicely maintained on a positive note.

This is a small facility, 67 apartments. Sixty percent assisted living. The dining room was crowded and the food for lunch was mediocre. Apartments are so-so. The staff we met seemed very friendly. Many activities are offered. The building is bright and the grounds are beautiful.

Really like [Removed] the director. Kitchens larger than most places. Needs an update which is about to begin. Staff very friendly made us most welcomed.

This is a nice community. The staff is caring and helpful. The food could use some improvements.A very clean atmosphere. They have a variety of activities. I would recommend this for good care for a good value.

Mom is still adjusting to living at Inn at Greenwood Village. We have had some minor issues since she moved in but we are hoping things are going to improve. The food is not that good. The staff are about half good and the other half is not as good. The community is very clean and pretty. They do offer a lot of activities for the residents to enjoy.

My grandmother is staying at this community and so far it has been okay. I feel that at times the community is understaffed. The food here is not good to my grandmother, she says it's dry, bland, and low quality. I find the facility pretty clean. If someone needs assistance I would recommend this community.

My mother was charmed by the friendliness of the residents and staff at The Firs. It may have blinded her to some of its shortcomings, but I hope she will be happy there for some period of time. I fear that she will need more care in the future, and we will have to arrange to have outside help come in to provide it. She thinks the food is terrible, and that is very disappointing. One of the main things I looked forward to with this move was her getting better nutrition and not needing to cook herself (for safety reasons, among others), but she often does not eat the food provided because it is too rich and/or unpalatable. I would recommend that they update their cuisine to reflect current nutritional and health science. I know it is more time intensive to prepare fresh food, but it is so important for good health. She is losing weight since living there. . . .

Overall my mom seems happy here and that's what is important.

This place over promotes itself and puffs excessively about attributes it does not have. This seems to be 'normal' for this type of living facility but it is infuriating to realize your loved one has been misled and lied to. The marketing people have let in people who really need assisted living or memory care. This takes away from my loved ones health who looked forward to a stimulating environment. They also do respite care. Building, grounds are nice, generally quite clean with pretty native landscaping.. Units are OK but be careful about the marketing pressure and misstatements. No A/C in units. Residents not allowed to have open doors to benefit from A/C during long heat waves in 2015. No obvious attempt to have cooling activities or plan if power went out. Temps in my relative's apartment have exceeded 90 degrees. Management has been a huge problem, lots of turnover, unqualified staff in part because WA laws are too lax on this type of facility. There have been several firings of long term much trusted and beloved staff based upon bias of a one or two employees. There is a new manager, the third in three years, who appears to be making changes but people are uncomfortable fearing she will leave too. Too many staff do not understand the psychological needs of a geriatric population. This has a huge impact on quality of life. Nor the physical needs - for example, new cutlery just arrived. It is heavy and big and difficult for especially women to handle. One maintenance person shampooed carpets with excessive soap then didn't suction properly. My feet actually burned from chemicals. This shouldn't happen but glad it did when I was here for it might not have been corrected. Most of the quite limited activities are result of residents - yoga is taught by a resident, without her there would be no yoga. Discussion group was destroyed by a new uneducated staff member who did the talking, topic selection, when the residents had a strong group running on there own. Too bad as this provided the intellectual stimulation this place claims to promote. Dinner starts at 4pm, much too early for people to spend afternoons away. The place is like a mausoleum by about 630pm. It's done to hire inexpensive, but trained high school students as servers (who do a good job). The food comes off a truck, pre-packaged, full of preservatives. Lots of additives including MSG. Very little fresh food. There IS NOT A CHEF ON STAFF, probably never has been. Some residents have actually gone into the kitchen to teach cooks how to do job. They have just hired a new head cook who seems to have plans for more fresh food. This is positive. I have hopes that new management will improve this place. It certainly isn't what is advertised on the website or promoted by some marketers. That said there are some lovely residents. Too bad there generation doesn't speak up about concerns but it's so against their generation to complain up (they talk to each other). While these are my views everything in this has been said by numerous residents. Note the picture does not reflect the reality of the units that are beige on beige on pale yellow unless changed at owners expense.

Wellington is a lovely place with nice apartments. My father resided there almost two years. If your parent(s) is healthy it is a nice facility, but once medications or assists come into play you need to watch them carefully for med administration timing and PLEASE check your loved ones Emergency Call Button as my father's hadn't been working and he said 'no one ever came' when he used it; no wonder! This is imperative in a facility where seniors are prone to falls. My father passed mid-month and PLEASE be aware even in death you must give 30 days notice, I'd paid several thousand ($5K) for under 1/2 a month and got less than a thousand back in the form of a refund; plus they take an upfront deposit so they make a ton of money from turnover and at end of life which makes it even harder for grieving families. The staff Are nice and work hard, but they are understaffed and under monitored. Be vigilant for your loved one, which was hard for me out-of-state so I made frequent trips. The food is adequate; nice dining area. If your parent(s) are relatively healthy it's a very nice facility, just make sure to stay Engaged and Read the Contract (my sister signed my dad up there so I did not know the 30 day clause; otherwise I would have moved dad to a SNF.) There is a very nice, kind new RN there named Lisa who helped at the end of dad's life and that was comforting. It is a business, but tough on a fixed income.

Its a beautiful place. I only had a few issues. I feel like the attention my loved one gets is not that great. The activities are not as great as I hoped for. They do try. They just need more staff. Overall, It is a good place. It has been okay so far.

Cottonwood Creek is a pleasant facility. Bright and newly remodeled areas. The hands on staff is very kind and know many resident's by name. The receptionists are extremely nice to lukewarm which I find important as this is the one person you always see when you visit. The food is a problem and the kitchen is extremely slow. The serving staff is very kind and patient and appears to care about the residents. I must say that it appears that changes are happening in the dining area to better serve the residents. The food is not always great, sometimes it is just how it is presented on the plate that turns the appetite. I want this place to be so much better it has huge potential but what they tell you at the initial visit, the little details that sell you on the facility fall short. The orientation of the family and the resident just did not happen. The invitation to activities and the activity staff meeting with the resident and inviting them for awhile did not happen. The medication details and nursing issues took some time to get organized. The visit by a resident counsel and making sure someone ate with the resident the first couple of weeks did not happen. However, there are some wonderful residents and they do notice if someone is new. The follow through from what administration promised was just bumpy. The cost is competitive. And I think Cottonwood Creek wants to be a 5 five star facility and cares about the residents. It is difficult to care for the residents and meet all the family demands. I do hope continued improvements will take place.