MBK Senior Living

Lovely facility with good staff, good activities for residents, good services. However, the pricing for the Assisted Living services and the initial entry fee were out of my range.

Mom complains her food is often cold. The admin sometimes doesn't return phone calls.

The facility is great, clean and bright. Food is good. Communication is sometimes difficult between staff and guests. I don't feel that I get updates and or input from the staff on my husband's routine.

excessive staff turnover. Food was great initially, after several staffing changes the food has declined. Continued price increases but quality in general has diminished from when our family member moved in. Hoping they will resolve their staffing issues, retaining quality staff members so they may return to the quality/level of service they had initially. Staff is usually prompt in responding to family questions or concerns.

Sale person was knowledgable and very nice. The rooms are pleasant but small. Food smelled great. Limited parking may be a problem.

Overall, the experience is pretty good. The facility is excellent; built just before the pandemic and built specifically for memory care, easy clean surfaces, TVs with in-wall wiring, and strong WiFi everywhere. In the last 22 months there has been a lot of turnover in the help staff. I think this is common in this industry. There has been a core group of really talented help staff that balances out the turnover. Turnover includes the activities director; the current one is hard working and excellent. Food is moderate portions, tasty, and healthy.

Communication and overall experience was great in the beginning, under original management team. They had a complete mgt turnover and then raised prices at the same time they brought in new managers who knew -0- about my mother's condition. Over billing took weeks to resolve. Serious lack of communication during a norovirus outbreak. We complained and I did get a call from someone from a regional office who said all the right things but never followed up...

Most of the staff are very helpful and kind. The sales person [name removed] was excellent and the front desk is very kind and responsive.

What we like the most about the community is their very friendly staff. 24 hour staff in case of emergency due to the assisted living side. We would definitely recommend this community to others! They are so friendly and ready to help. They know my husband and I as we walk in. Great emergency response.

What we like the most about the community is that they are welcoming, clean community with walking trail. good follow through from staff. Their in house care agency could communicate better.

The tour was excellent. The explanation was good, and covered nearly 100% of the checklist. I liked the building, the staff attituded, and the folks I met. The place is pet friendly. I think my mother-in-law would like it at The Commons. The only downside is that I now feel pressured to act immediately and place a deposit on a room when my father-in-law just died and my mother-in-law is not yet ready. This moved my rating down from a 5 to a 4.

My father's apt is accommodating and was clean and ready to go upon move in. They even helped set up the cable tv. My only complaints: more frequent showers (only 1x week) and shower asst and daily dress assistance. Staff and residents are very happy, kind, and helpful. There appears to be a wide range of daily activities, offering at least something for everyone. One of the exercise and activities guy, [name removed], is super nice and fun!! Food is good, dining area is nice and accommating, recurring menu avail all day/daily plus specials everyday for breakfast lunch dinner.

My wife and I enjoyed our tour of Citrus Place. The staff was very professional and seemed to care about the residents. The building is well kept and attractive to the eyes on the inside. There are plenty of activities for the residents. I would have no problem recommending Citrus Place to family and friends. Thank you, [name removed]

Nice and clean facility, way too many turnovers in the staff. They weeded out so many wonderful employees and we are praying this stops.

They really increased the prices this year. Cleanliness of his room is a small issue.

All is well, and I really like it here. The Firs has a lot of activities for residence and good food. I would recommend to others.

Nice facility. Good energy vibes and friendly staff. Unsure if a larger community is appropriate for my family member’s needs but wanted to see the layout, rooming options and availability of personalized care.

The food was good and service was good! The staff was polite and helpful. Her apartment was very nice! I don't think she needs to have her clothes set out for her! Otherwise it was a good visit!

Everyone at Chancellor Gardens is really friendly

Affordability and location to my house is why we chose them. I would recommend.