MBK Senior Living

Very nice, not an option. He would not be comfortable with this price point or lifestyle.

It's definitely an older building and you can tell when you walk in. There's only one elevator for the three-story building and, when my grandparents lived there, it was often breaking down. This would leave people stranded on the 2nd and 3rd floors - sometimes for days. My grandparents are now living in a different community which they like much better.

There are a few issues that really have soured our experience as a whole. The first is that while the dining service was one of their big selling points when we toured I have not been impressed at all by it. The service is VERY slow, it can be over an hour from ordering until the food arrives. And when it does arrive it is often either lukewarm or cold. The second major issue is that I have to constantly stay on top of them to make sure his trash is emptied. If I remind them they'll do it on the spot, but sometimes I'll come in and see days worth of soiled diapers that haven't been emptied. It's unfortunate that they have these issues, as the employees here are some of the nicest and friendliest people I've met. They know the residents by name and seem to really care about them.

Out of all of the places that I have visited this was my least favorite. It was very loud during my time there. I felt rather rushed during the tour, the facility did not have the amenities that I was looking for and the rooms were very small.

My Father-in-law recently moved in, in Aug 2013. He had a stroke and fell in his room and laid on his floor struggling to get up (as he had bad abrasions on both knees and bleeding feet when he was found.) No one from the Wellington looked in on him and he was found by his daughter at 3pm on a Saturday afternoon. He was still in his bedclothes so we know he did not go to breakfast or lunch that day. There was a plant delivered to his room and was on his kitchen counter, but even the delivery person didn't see he was on his bedroom floor unable to get up. He was very dehydrated when we took him to the hospital to make sure he hadn't broken any bones. He was transferred from the hospital to a hospice center and will probably pass away in a day or two. Our family is very disappointed in the Wellington.

We went there before I put mother into another community. There were two women working there. One said one thing, the other said something different. I paid the money and they assured me that they would take mother. Then when the time came, they told me nothing was available. I had to fight to get my deposit back. I would not recommend that place to someone my mothers age. maybe for a younger person. I don't think that my mother would have gotten the care that she needed. I think that she would have been on her own. Especially for what they charge.

They don't even look it at them. They're supposed to help my dad put his pajamas on. He fell going to the bathroom and he just layed on the bathroom floor all night with his clothes. It's clean and it looks nice but I just don't think they have a professional staff that cares about the people. There's a bunch of young people that work there that just sit at the desk and talk. I don't have anything to compare it to but I expected a lot more. I'm very unimpressed with the people that work there. They don't really give him a bath or make him look nice. They don't really do anything.

We weren't especially fond of the facility. Was kind of 'institutional' like in feel.

The staff members there were all very friendly, however the care our loved one was given we had some issues with. They kept placing him in diapers when he did not need to be which was frustrating. Also management did not communicate to the staff members for about three weeks what our loved ones treatment plan was going to be, the staff had no idea what was going on with our loved one. Our loved one also said the food was not very good, and due to the covid restrictions the activities were still pretty much shut down.

Savanna House has gone progressively downhill and never did get off the ground. The facility is beautiful and at a glance seems like a wonderful place. But it stops there. Food quality is very inconsistent and staff is defensive when you try to raise concerns. There are never enough caregivers and residents have waited as long as 40+ minutes at night to have their call button answered. Most of the caregivers who work there are very caring but over worked. If you want it items and furniture moved by housekeeping so they can thoroughly dust and vacuum, it’s extra charge and you need to submit a work order. Mold was discovered in multiple bathrooms. Housekeeping staff tries but are understaffed and can only spend @10 minutes per apartment once a week. Concerns have been taken to management in all areas but nothing gets addressed.

STAFF..The staff is constantly changing. The director has changed 3 times in one year. At times the receptionist is the only one there...ni med techs, no administration. No one! Then there are times you just WAIT for receptionist because she is plunging a toilet or doing walk through with someone. The housekeepers do VERY minimal work. The cleaning is not consistent from week to week. If you get housekeeping each week. MEDICATION...don't get me started. The MMR records are NIT accurate. Giving meds that were stopped, not giving meds for multiple reasons. ( it needs to be refilled, their responsibility) Narcotic prescription was "lost" for a day then found. FOOD: nothing to write home about. Everything pretty much tastes the same. I can say that [name removed] the activities coordinator, plans a ton of activities and tries to keep moral up. This must be difficult to do daily because she is fighting no only residents but staff and upper management.m

Not a good place. Don’t move here! The food is bad and all they care about is cutting cost to increase their profit. Staff, residents and families I know are very disappointed in this place. Lots of changes lately and none for the betterment of the community- just the corporate pocketbook.

My neighbor's mother fell last week and needs more help, so I brought her to Huntington Terrace for a tour yesterday. My mother lived there a couple of years ago and I was surprised to see NO familiar faces. When we arrived we were told that there was no one available to tour us or provide us with any information and to come back another day! We looked around a little at the dining room and lobby area and I heard staff talking about how many people were leaving and overheard one caregiver saying she was interviewing for a new job so she could get out of there!! I was embarrassed and I DO NOT think she is going to want to come back! What happened??

my mother has lived at Huntington Terrace for 3+ years. it has been amazing. the carestaff and nurses are so great. the food is always amazing, the activities are great also. they underwent a management change a few months back and the whole building changed. some of the amazing long time staff and managers have left and they are bringing in incompetent people starting at the top. It is such a shame because this place was amazing for a long time, but now i am looking to move my mother. Very disappointing.

We toured this place and I was not impressed. One thing I will say is that they need to get their roof replaced or replace the many, many ceiling tiles that have water stains on them. The building was not maintained. If they couldn't take care of their own facility, It made me question their ability to take care of my family member.

Get to know the director and head nurse to see what they are like. And maybe some cnas and other staff. There is always turnover and the sales woman is fabulous but not involved in the daily care as much.

We left our dad in respite care for 1 week. When we went to pick him up, the room was filthy and bathroom was covered in urine and feces. When we pulled back bedding on bed the sheets were stained and he had been sleeping in his own pee. We had left written and oral instructions that he would need help mornings making it to the bathroom and had frequent accidents when waking up, which clearly were not followed. There is no way anyone checked the status/cleanliness of his room the whole time. We told the staff on duty and they immediately mopped the floor while we were leaving. For the amount we paid for respite, service was definately not worth the price.

Choosing Chancellor Gardens for my father’s care after his Alzheimer’s diagnosis will forever be my biggest regret in life. It wasn’t until after my father’s stroke that I began to understand the extent of the issues here Any request or question was met with bitter resistance, and I felt as though I was seen as a burden for being involved in my father’s care. The actions of the third-party NP, who is contacted by the facility, regarding my father’s medication had severe consequences. Chancellor Gardens was fully aware of this practitioner’s actions and the administrative staff was complicit in concealing the true impact on my father’s health from me and my family. To anyone considering this facility for their loved one, I implore you, please do not subject someone you care about to what my father and family endured. The administrative staff here are truly indifferent to the well-being of your loved ones. Do not make the same mistake I did in believing their sales pitch.

you said one thing and did another high staff turnover Set your bar lower bad communication don't put people in your facility that will never be good fit over promised and under delivered raised fees need more stimulation - games- music- appropriate to resident laundry disheveled items missing from laundry

Our Mother has been on the memory care side and all I can say is that it is horrible from the top down. Management is not trained or professional. People are moving out left and right and they cannot keep Caregivers or Medtechs which should tell you something. The facility is not kept up, is not clean and the food has to be the worst in the valley. We were told this was one of the best but after 7 months and first hand experience it is a horrible place and the Directors on both sides should be removed!!