MBK Senior Living

What a joke, you ask for genetal information but can not get any info until you give all your information, then they can't help you, why isn't general info just available...

My mother is being mistreated by a staff member at Cottonwood Creek. He has been wanting my mother out of the facility for 1 year now. He has no right treat a senior with anger or meanness. We love our mother and know she is sad and unhappy about her current situation (sick), but she will be treated good. My mother is Colleen [removed] she is currently in heart failure and cannot get around. She has asked the aids to get her a bag of ice for her cup. She has been told by Barry "you can't get Colleen ice". Why are your staff bringing their personal feelings to work? She needs help! We can't be with her always to make sure she is being treated good. This is abuse and we would appreciate it taken care of.

The management at the Commons of Dallas Ranch clearly places their emphasis on "appearances". The bad news is that appearances are deceptive. This facility looks great, but if you have a relative/loved one who lives here then you know the truth. The care, safety, security, and well-being of the residents is secondary any woefully deficient. The memory care unit is packed with as many people as possible and the staffing in completely inadequate to deal effectively with the needs of the residents. I applaud the job that the care givers are able to give, however the facility is so understaffed that they can not possibly meet the needs of the residents. This facility has slowly but surely become a "custodial" facility with no quality of care. Residents are stacked in a TV room and if care givers are occupied with a couple residents then they are left unattended. The quality of food has gone down significantly and now consists primarily of canned or quick fix processed food that is very unappealing. Do not put your loved one here. The management/owners are only interested in collecting hefty fees for inadequate services and the management is completely unresponsive to concerns.

Moved my wife in to Hillcrest in Jan and several issues have popped up with staff glitches and very inappropriate behavior of executive director. Last straw, Martha was kicked out of the facility on friday night the 5th of Sept in the middle of the night for very bogus and selective reasons even though this behaviour was tolerated from other residents but they made an example of Martha and wouldn't even assist her moving to another facility even though I, her husband, had been sick in bed for 3 days and couldn't help. Still they forced her out in the middle of the night. Inherently WRONG. Do NOT recommend this facility to anyone else until they get their corportate issues squared away.

Too far from family

There is no smell in the hallways and entry way. Overall, I feel the staff could be doing a better job at cleaning our loved one's room. There are some staff that are very nice and cordial, and others that are not to the residents and family. The care the community provides could be better for our loved one. It would be nice for the staff to communicate more with the family on our loved ones' care and needs. The care is based on levels assessed by the community. The community is supposed to be doing the laundry, bathing assistance, cleaning of our loved one's room, and additional care items. The family feels these care categories are not meeting our expectations. I would not recommend the community to others for their loved ones. [name removed] and some of the other marketing team are very nice to work with. The community states they have enough staff; however, they are pulling staff from other departments to assist other team members out in caring for the residents. There are days that the Director of Memory Care is nice, and other days that she is not as kind to the family and residents. There was a time my loved one has shown up at a doctor's visit in dirty clothes and smelled.

My mother-in-law was promised good care for my father-in-law. She went back and forth about placing him or keeping him at home. Informed the facility the possiblity of him trying to escape or becoming agitated but was reassured the staff could handle any situation. My father-in-law was admitted on Friday morning at 9 am and that very same day he escaped out of his bedroom window. The staff informed my mother-in-law that she was required to sit with him 24/7 until Monday when they had the staff to come up with a different plan. My mother-in-law instead took him home Saturday. My mother-in-law was also not informed exactly how much of her deposit would be reimbursed since "they cared for him one day"

Current management has driven out MANY good employees. Residents are DISAPPOINTED that [name removed] was made ED. She treats employees very badly, has a long record of people leaving the company due to the treatment they received from her. Many good people work there, but are treated horribly by management.

[date removed] The facility itself is nice but it is ran terribly. The food is awful. The staff doesn't take their responsibilities seriously. My grandmother was not given her medication for two days yet they insisted it was given to her. When I asked to see the book where they sign when medications are given that night was already initialed (6pmit was 3pm) and the following morning at 7am was also initialed. When they counted up the pills there was two more than there should have been. If we wouldn't have been there almost everyday she wouldn't have received her medication. This was not the only incident where a resident didn't receive their medication but marked that they had given it to them. When my grandmother fell and was taken to the hospital the staff called one person on the emergency contact list. The staff knew that this person didn't always have cell service, but they didn't call the other two people listed as emergency contacts. That was Friday night at 10pm. The message wasn't received until 6:30am, the next morning. My grandmother died at 7am before we arrived at the hospital. My grandmother died ALONE. Our family members were at Dale Commons almost every day visiting my grandma. The staff and manager knew our family. They knew we lived out in the country and to call more than one emergency contact. Why would you list 3 if they aren't going to call them? When we asked the manager why protocol wasn't followed and the next emergency contact wasn't called his reply was "how many people do you want me to call?" Later when I questioned the manager again he asked me why I was talking to him. It wasn't him who didn't make the call. The last time I looked up the responsibilities of a manager they include being responsible for their employees. The manager is a joke. The residents pay a lot of money for these people to take care of them and they just don't do their job especially if the family isn't there often.

My mother had been there for several years ! The looks of the place seem great but they are soooo deceiving when it comes to care! The staff had changed over so many times as well as management ! We found cockroaches in her rooom and the maitance man never called the pest control people to take care of it ! She was invaded with roaches and they barely did a thing!!!! Most of the time the Med techs don’t even know what meds they are giving my mom when she asks ! In the evening the Med techs answers phone calls from the desk and deliveries meds at night! My mom just recently went to the hospital in an ambulance. I had to find out from the hospital a day later. No one at the front desk told me she had gone. Horrible care!!!!! No matter how good it looks and how good the food might be the service is terrible ! Getting my mother out ASAP

Called for information and got the used car treatment. Insisted that I be transferred to the marketing department, placed on hold for about 10 minutes (which feels like an eternity), then some girl who sounded like she was 10 years old came on and wouldn't answer any of my questions. When I did stop by, there was nothing going on and patients were asleep in the lobby. I was told to wait because all of the administration were on their lunch break. I finally just left. Wouldn't consider putting my worst enemy here.

My mother lives here and we are looking for another place to move her to. Staffing is our biggest complaint. The old leadership was much more caring and interactive. The new Administrator rarely comes out of her office and the new nurse supervisor is incompetent. Her own staff told me that she's only been a nurse for 6months. She makes excuses and forgets requests all of the time. The building is beautiful but the environment is boring and non-caring. My mom went to the last resident meeting and even the president said they were considering moving to another community.

Our parents have been at the Wellington for over three years and most of the staff has been wonderful. In the last couple of years they got a new head nurse and she is constantly bullying us and intimidating us with threats of kicking our parents out. It has been an emotional roller coaster ride for our family. If you parents don't have any health problems it is wonderful but if they do we suggest you bring them to another facility. Which we have now done

I had my mother here for 2 years and I found this place to be extremely dirty and the staff to be unprofessional and the food horrible!!

Lemon tree very pretty and the lemon flower sweet but the fruit of the poor lemon is impossible to eat pretty much sums up this facility. At one time the care was great, food wonderful but of late, especially since the new managment company came on board 6 months ago and the hiring of the new Executive Director Michael Cataldo it has gone into a tail spin. They are taking on residents who need more care but the staff is not being trainned. Once the resident become more work the fees they tack on are unbelievable. Once single rooms are now double. Dietary needs are not met and heaven help you if you progress in your problems such as dementia, mobility etc and need more assistance they do what they can to have you removed primarily by making the cost prohibitive.

I would never recommend this place, EVER... to anyone! When we decided on this place, we were under the impression that the Memory Care section would have monitoring of the hallways at night. Apparently, that is not the case. If someone fell or left their room, they wouldn't give you any information. The Assisted Living side is terrible, as well! We paid for extra levels of care, and we never got it! The place was filthy! Would NEVER recommend!