MBK Senior Living

We toured this place and I was not impressed. One thing I will say is that they need to get their roof replaced or replace the many, many ceiling tiles that have water stains on them. The building was not maintained. If they couldn't take care of their own facility, It made me question their ability to take care of my family member.

Regarding The Commons at Dallas Ranch, I met with a very nice lady. I believe her name was [name removed], or something close to that. The things that stand out to me from what she told me were that we could pick our own room—for example, the smaller one-bedroom or the larger one-bedroom. That cost was determined by the apartment itself, and then there were tiers after that, depending on the level of care that was needed. She told me that we would go over the tiers. My mom came in about a week or so later. We reached back out to let [name removed] know that we would be coming to The Commons, and between my sister and me, we started receiving calls from either two or three different people, via text and phone, who were very anxious to get things started with us. When my sister spoke with someone, she was told that [name removed] was no longer there and that we would be dealing with, I believe, [name removed]. I’m not sure. He was very unsure of any details, appeared very anxious, and was not very confident in anything that he told us. However, we did arrange to come in and go through the paperwork to basically sign a contract. Within a day or so of my sister returning his calls, we somehow—I don’t remember how—found out that he was no longer there either. Now we were dealing with a lady named [name removed]. It was all very awkward for us, but at that point, we had already put plans in motion for her to be discharged from her post-acute facility and into The Commons. We didn’t really have much time or any choices at that point, as she was being discharged and had to go somewhere. My sister finally was able to speak with [name removed], and we made an appointment and went in. At that point, we were told that we had already been assigned a one-bedroom apartment, which was the most expensive one they had. I explained that I had never picked an apartment because we had not gotten that far. She agreed to let my mom move into that apartment at the cost of the lower-priced one-bedroom. She also told us that as soon as there was something we were looking for—which was downstairs and a smaller one-bedroom—they would move us for free, and in the meantime, we would only pay the cost of the smaller one-bedroom. We literally moved my mom into almost the furthest second-story apartment they had. It was very nice; it was just so far back and not what we were hoping for. [name removed] also told us that there would be an ambassador group of people, so to speak, who would come by and check in with my mom. They would ask her if she wanted to come down and have dinner or lunch with them, or if she wanted to come down and play games. It was supposed to be a group of people who had been there for a while and were great ambassadors of The Commons who would encourage her, especially during the first few weeks. At that point, we were not given what tier she would be in, although I did ask numerous times. We moved her in on [date removed]. There was never, ever an ambassador of any sort who came to greet her, encourage her, invite her to a meal, or even talk to her. A few days later, the person I believe was a nurse who was in charge of my mom’s medications called me in and wanted to discuss her medications. At that point, that is when I was told what tier my mom would be in and the cost of that. Obviously, we were already there, and I didn’t even have a say in what she was receiving as far as care, other than I did know that she would have her medications given to her and that someone would be there while she showered. That was on a Tuesday. On Thursday, I found out that my mom had showered herself with no support. I went to the lady I was directed to for scheduling showers, and she apologized for not having my mom on her schedule. We arranged for someone to come that Thursday, and her regularly scheduled day would be Thursday late morning. Again, that Thursday, my mom showered herself. At this point, through no fault of The Commons, my mom had not left her room. She was choosing to have her meals delivered to her room and was literally going downhill on a daily basis. She was struggling because she would ask for pain medication, and it would take two to three hours before they would get it to her. This happened on numerous occasions, even in front of family members. The last two concerning things were when they brought up a vaginal cream for her. My mom was more than capable of using it herself, but she did ask the person to open the packaging. The person handed it to my mom and tried to explain to her how to use it. It actually was a nasal spray. Lastly, they woke her up in the middle of the night and gave her Tylenol, which she rarely uses. Because she was dead asleep, she woke up, took the medicine, and then said, “Why am I taking this?” They stated that she had called and asked for it. Okay, she did not ask for it. She doesn’t take Tylenol, and it actually had been intended for another patient. So, between all of those things, we moved her home on [date removed]. I was told that we could give a 30-day notice at any point. We did so that Friday; however, they have now charged us for the entire month of May. She was there for two weeks. It was nothing but chaos, miscommunication, no communication, and promises that were never kept. They have now sent us a bill for over $[removed]. So, would I ever recommend The Commons at Dallas Ranch? Absolutely not. In no way, shape, or form.

Overall, I would not recommend this facility. They do not take care of their residents. The urine smell was overwhelming each visit we made. We paid for hygiene services that were not given. It was horrible overpriced, and the care plans were inflated to boost the rates. While at the hospital we were informed by the hospital that our loved one was not able to return to Savanna House. There was no communication with us regarding issues. We would have gladly found another care facility however; they chose to be very sneaky and send him to the hospital and then not accept back. If you choose this place, make sure everything is in writing and you check your care plans line by line. Also, be prepared to overpay and be very hands on to ensure your loved one is getting the care you have outlined in the care plan.

Get to know the director and head nurse to see what they are like. And maybe some cnas and other staff. There is always turnover and the sales woman is fabulous but not involved in the daily care as much.

We left our dad in respite care for 1 week. When we went to pick him up, the room was filthy and bathroom was covered in urine and feces. When we pulled back bedding on bed the sheets were stained and he had been sleeping in his own pee. We had left written and oral instructions that he would need help mornings making it to the bathroom and had frequent accidents when waking up, which clearly were not followed. There is no way anyone checked the status/cleanliness of his room the whole time. We told the staff on duty and they immediately mopped the floor while we were leaving. For the amount we paid for respite, service was definately not worth the price.

Choosing Chancellor Gardens for my father’s care after his Alzheimer’s diagnosis will forever be my biggest regret in life. It wasn’t until after my father’s stroke that I began to understand the extent of the issues here Any request or question was met with bitter resistance, and I felt as though I was seen as a burden for being involved in my father’s care. The actions of the third-party NP, who is contacted by the facility, regarding my father’s medication had severe consequences. Chancellor Gardens was fully aware of this practitioner’s actions and the administrative staff was complicit in concealing the true impact on my father’s health from me and my family. To anyone considering this facility for their loved one, I implore you, please do not subject someone you care about to what my father and family endured. The administrative staff here are truly indifferent to the well-being of your loved ones. Do not make the same mistake I did in believing their sales pitch.

you said one thing and did another high staff turnover Set your bar lower bad communication don't put people in your facility that will never be good fit over promised and under delivered raised fees need more stimulation - games- music- appropriate to resident laundry disheveled items missing from laundry

Our Mother has been on the memory care side and all I can say is that it is horrible from the top down. Management is not trained or professional. People are moving out left and right and they cannot keep Caregivers or Medtechs which should tell you something. The facility is not kept up, is not clean and the food has to be the worst in the valley. We were told this was one of the best but after 7 months and first hand experience it is a horrible place and the Directors on both sides should be removed!!

My grandparent moved here after leaving their home. The two women running this place were beyond unprofessional. The manager early on went outside looking for me to try to get a dig in after I had just left a card and flowers for the staff. Pulling me into the office attempting to chew me out, after scolding me out front while trying to check my grandparent in. Repeatedly chasing me out to my car in an attempt to give me a hard time. Only because I was trying to be there and support my grandparent, who was contacting me regularly asking me to come get them. They hated it there. Always told me how much they disliked the place and to come get them. I can’t say I blame them. I would cringe every time I had to go there to pick them up. The place was so awful. The constant staff turnover speaks volumes as well. I am FURIOUS with [name removed]& [name removed] for their behavior and the garbage they put me through while trying to cope with my grandparents dementia, and just trying to provide support.

For a company that talks about loved ones and family you would think that when my Mom passed away on [date removed] we would of received a sympathy card instead of them moving her things into another room so they could rent it when we paid the $7100.00 for the month. So much more to say but this is really all you need to know.

It is a terrible place to live. The only reason I stayed there as long as I did was because I was uncomfortable moving during COVID until I was vaccinated and then I had to find a new community. They only took COVID precautions during the first few months of the pandemic, and even then they didn't follow all recommended guidelines for long term care communities. They never enforced masking among their staff let alone the residents, so I didn't feel safe leaving my apartment. The food program is too restrictive. Even though they advertised all day dining from a special menu, that was only actually available to residents of the main building that housed the main kitchen. They couldn't deal with special dietary needs at all, and the quality of the food was inconsistent. There was constant turnover of the staff in all departments including the executive director. A few of the staff tried very hard to do a good job while others were downright disrespectful , poorly trained, and didn't care about doing a good job at all. They advertised activities, but there was no variety and it wasn't safe to participate anyway since nobody wore masks. The property is located on a major road that was the main route between Highway 522 and downtown Woodinville, so there was constant loud traffic noise from trucks and commuters. I do not recommend that you point your clients there at all!

My mom had a terrible experience here. She was on hospice and they couldn't get her medications straight. I ended up taking over her medication management. I also didn't feel like they were very proactive with their Covid precautions. Verbal communication was fine, but the follow through I would rate at a zero. We had several meetings with them, but nothing was resolved. They never came to me, I always had to reach out to them. I will say, they've since hired new staff, including a new Director. So maybe things have improved. Housekeeping was once a week and they did a fine job with that. The activities were fantastic, they have wonderful activities. I would not recommend this facility for anyone who has medical concerns. Maybe for Independent Living.

The managerial staff have minimal follow through given situations. It took over 9 weeks to get a refund. Everyone is always busy or in a meeting and they do not call you back. We were always getting the runaround. my father in law was having challenges and it was probably not the best placement for him. There is a person who works here and her name is [name removed]. She handled it with zero empathy or understanding. She was so hurtful and disrespectful and did not take the family dynamic into consideration at all.

I was not impressed by my tour experience at Courtyard Mt. Tabor. The facility is very large and not laid out well for memory care. The lady who was giving me the tour seemed extremely rushed and was impersonal. She did not ask one question about my mom which was a big red flag. She just said here is the facility, gave us the information and that was it. She could not get us out of there quick enough, she also could not be walking any faster or she would have been running. She did not leave us anytime afterwards to ask questions. It just overall was a bad first impression of the facility.

This would be my last choice of senior care facilities I would ever pick. Last week I saw a man in the hall nude. And when I brought it up with management they said under HIPAA law can’t talk about it but yet told me he had dementia. Thr staff was very unfriendly. They seem very on organized and very understaffed.

If you are looking for a care faculty for your loved ones, The wellington should not be on your list. They are understaffed the rooms are dirty the lighting is low. The activates are old and stagnate, they do the same things every day. The activity director's office is a disaster. After dinner they want the residents to go to bed. There are a lot of things that happen their which are ignored, for example: i was called and told your mother was found in a man's room with not cloths on but they are consenting adults. Men walk around in the depends or with no clothes on. pick another facility.

They lied to us saying they work with people who are hesitant in moving to a senior living. They can accommodate different levels of care. [name removed]the executive nurse needs to go back to school for bedside manners. She was over 1/2 hour late to our appointment and took 15 minutes to access the situation. Who does if you really care about people and their needs. I would not recommend this place unless you have money because they only care about wealthily people. They are snobs

My loved ones moved in when Covid was really bad. There was a care program with my loved one and it did not happen due to all of this. The communication between the departments and my loved one and us is not very good. My loved one passed shortly after moving in so we did not have very long at the community. They are not very organized.

Our experience was horrible. If your loved one is progressed at all and not able to do things themselves, this is not the facility for them. They did not care for my dad and just medicated him. They could not find staff to hire but the ones did hire were not trained. The manager was not helpful at all. I would not recommend them to other families.

Our experience with memory care was awful. Communication was awful between the staff and the family, When you called you could not get ahold of anybody and sometimes they didn't even call us back. I would not recommend this community to others.