MBK Senior Living

Today we visited Dale Commons. Tou guide was not there and they had no prior knowledge of our visit, so an assistant showed us around. The building is lovely and we saw two different apartments, one on each floor. There is a special discount if we decide by a certain time. This place is the priciest so far.

Looks like the middle of Huntington Bch...not that interesting

I would tell others to be wary about what The Reserve is saying they offer to you. We chose them because they were very friendly and welcoming coming in. We were really sold on what they said they would offer as far as care services, that their care would be better than other places. But that has not been true whatsoever. Don't be taken in by the bells and whistles, or what you're being sold. Most of the staff have been okay, but the follow-up is not good. We've had several communication issues that after six weeks were still not resolved. They said they didn't have my phone number on file even though I had provided it from the beginning. So during an emergency, they weren't able to contact us or give us updates. That finally has been resolved, but too little too late. The follow-through on the care is just not there. The number of staff that they have in and out with turnover is incredible. They're constantly having to retrain people, which is frustrating when your loved one needs a higher level of care. It's a great community for somebody who is very independent and doesn't need a lot of care. But if your loved one need more care, it's not a great option.

I feel that my loved one didn't get the care they should have, especially with the cost we were paying for at this community. I feel the care services when they were there it was good. However, I don't think the staff showed up to care for my loved one as often as they should have. My loved one wasn't able to participate in the activities due to not being able to go to the activity room. The activities director didn't bring any activities to my loved one. All the staff were friendly, though.

Dear mbk:  I am the son of a 94 year old client in Crystal Terrace Memory Care in Klamath Falls, Oregon.  Crystal Terrace is a wonderful place.  However,  I cannot say mbk has "...done it's best."  The transportation for wheelchair clients is poor in my opinion. The wheel chair ride and the roads to the hospital are rough in the back of the bus while strapped in a wheelchair.  I've brought this up before and I can't, regrettably, say mbk really cares.  If the owners of mbk really cared, they'd get in a wheelchair and take a short ride, strapped in the back of the Crystal Terrace bus, down to Skylakes Hospital and then back to Crystal Terrace.  Only then might they understand what my 94 year old mother, with her 94 year old spine, endures every three weeks when she makes this trip.  Since I go with her all the time, I get to hear her yelp in pain every time we hit the dozens of cracks in the road.  This surely affects other elderly clients as well.  The reason there might not be many other complaints could be because most clients don't travel with family. I request that a high up Crystal Terrace executive take this ride in the Crystal Terrace bus.  Only then might they understand.  Until then, I cannot say that Crystal Terrace has done it's best.  Hopefully my review will not fall on deaf ears  Other than the above problem, the mbk care is absolutely excellent.  But I wish the above complaint and not the compliment be the focus of this letter.  If it were not for the above stated problem I'd give Crystal Terrace Memory Care a whopping 5 stars. In conclusion: Please imagine yourselves at 94 years old as you ride in a wheelchair in the back of the Crystal Terrace bus riding over cracks in our town's improperly maintained roads.  Please forward this to a high up Crystal Terrace Executives. Most Sincerely, A loving Son

THIS IS A REVIEW OF THE ASSISTED LIVING RESIDENCE ONLY. It's tricky to figure out what a senior residence is like until you are living there. At this particular one, the Park, the majority of residents seem to have withdrawn into themselves. It would be hard to have a meaningful discussion with someone regarding, for example, current events. For the most part, mealtimes in the dining room are exceedingly depressing: silent and dreary. The activities staff is excellent and tries very hard to get people engaged. Management is a different story: It appears to be almost nonexistent. There is a director who oversees the ENTIRE complex (as well as construction of a new building), and at the Park someone who oversees caregivers and med techs. I can't speak to resident safety, but the caregivers, for the most part, are kind and capable -- although there are not enough of them. Word has it the Courtyard has been purchased by a company that runs student housing, which is interesting

Be advised that Kirkwoood Orange has recently changed ownership. After 6 years of my dad living at Kirkwoood, we are now considering moving to a different facility. The staff has been drastically reduced and the care is no longer adequate. Caregivers are wonderful, but they are no longer properly staffed to meet the needs. Sadly, the new company has chosen to invest in decorative appearances over the well being of the residents.

Most of the staff respect the residents, but a few staffers are prima donas who think it's their inalienable right to be obnoxious and pushy.

We placed my father here since it is advertized as a memory care facilty for all stages of dementia. I found the 1/8 patient ratio was too high and just assumed he'd have more attention than this. It took about 3 weeks for him to get adjusted to things. He has late stage now and wanders a lot. There also seems to have been a large staff turn over in the last few months. there are a few exceptional people.. Belinda is an activities coordinator and really seems to understand dementia in all aspects. Also the rooms don't have individual temperature controls...air conditioning and no camera monitoring system to check on the rooms. They do a 2 hour night check instead. Just happy Hospice is now involved and has added in making my fathers room more adaptable for him. I would have thought the Adobe House nurse or staff could have done some of these things.

it was a rough first week. The biggest problem being the food service. Slow, inedible, horrible. They have brought in someone from corporate to handle, so we'll see. Also some issues with the night aides being a little rude and unempathetic. Considering you pay for extended care, it shouldn' t seem like a burden on the resident to request assistance. Overall, the facility is lovely but the staff has alot to prove.

It's fairly clean and the staff is fairly friendly. So far it's been expensive for what we've gotten because she had to go to the hospital and skilled nursing and we were still paying The Wellington the whole time. We chose it because it's beautiful.

The commons is not upfront about pricing. The continuously added charges that were not agreed upon. Also charged care fees when my mom was in the hospital for surgery and no longer lived there. I had to fight to get the fees removed. They are on the verge of fraud when it comes to erroneous charges.

This place simply was not for me. While I’m certain that others would find it fine, it just didn’t measure up to my expectations

It's a beautiful place and that's why my dad was drawn to it. However, he is unhappy there. We will be moving to [community removed]. Besides the nurse, everyone is fantastic. Compassionate and helpful. You really need to include pros and cons. I would have loved that information when making a huge decision like this. Each community requires [Amount Removed] to move in as a one time fee. Moving a loved one is incredibly stressful. To add the additional costs, makes it much more of a burden.

We are not happy with it. The prices went up, the management changed and all of the services went down.

My MIL has been there a year & has never received physical therapy, no one has asked her or talked about her doing PT & my husband & I were sold to this place after the initial tour which included the PT area. The management & owner keeps cutting staff & hiring teen adults to work with little experience. She does the staff that takes care of her when they work but the others do not. She is forgotten sometimes. It's too late to get her PT since she can no longer walk & is now bed ridden. She's not even 80 yet. I would not recommend this place even if it is better than others in town.

Great facility and grounds...kudos to maintenance and housekeeping. Makes a great first impression and easy sale. Pool is sadly not used. Piano is rarely used. High staff turnover. No apparent program to improve staff service and training based on resident and family feedback. Seems to be a habit of mid-level management to kick the can down the road by saying, "I'll talk to them" regarding issues with staff. Any improvement is fleeting. Poor communication up and down staff levels. Good care or service comes on the back of the person who has the individual passion or professionalism to do so. Without that handful of people, the grade would be a 1 rather than 2. This may be one of those places owned as an investment rather than desire to serve the care needs of an older community of people. They just don't have managers who know how to monitor both resident and staff needs and concerns and adjust properly for appropriate resident care and staff coordination and support.

I moved my loved one into my home for better care and attention. Maintenance of the facility was poor. Water stains in the ceiling. Dead light bulbs. Closet doors falling off and left unrepaired for months after request. They confiscated a hot plate from my Mom and did not return to me upon request. Food is not fresh and all packaged goods thrown together. They actually served stale old factory made cinnamon rolls microwaved with canned cherry pie filling as dessert for for one meal I had. I had called to ask them to help my Mom charge her phone by plugging it into the wall but they simply refused. Things went downhill since the operations director, [name removed] left.

My mom was previously a resident at Almond Heights Senior Living. The cleanliness of the common areas was okay. However, they never had enough staff to clean the residents' rooms. If you could take care of yourself, Almond Heights would be a very good facility. I would not recommend it for anyone who needs more assistance than taking meds or getting help to meals. If I wasn't there, I never knew if my mom was being cared for. When I was there, I was the one taking care of her. The staff hardly ever came into her room. My mom passed away in March and only one caretaker contacted me. No management or other staff. Even while moving her belongings, only the other residents expressed condolences!

They are very inconsistent and will raise your rate. You have to be on top of them.They don't follow through.