Maplewood Senior Living

When I read the "Good for assisted living, not so much for one who needs assistance" comment from October 2018, it was so similar to our experience that I had to ask myself if I had written the review but had forgotten that I had posted it already. Recently I've become very concerned by what seems to be a lack of sufficient responsiveness from management, and difficulty executing on the delivery of care. Perhaps what seems to be frequent turnover contributes to their problems. Many emails are address to the position, not the name (e.g. "job@...", not "marysmith@..." That suggests to me that their turnover has been high for a while. Nice looking place, activities, and food is decent, but I've been increasingly disappointed with the service lately. And that's really the key.

The one thing I would change is consistent staff. The turnover is staggering. Call offs and people quitting is daily. I have been through 3 Directors of Nursing and several chefs and I can't count the amount of nurse aides. This has brought the staff who try to work down in moral. Make us sad to see the staff in turmoil.

Maplewood looks great at first glance, and there are many positive things about it. However there are some serious operational problems that I should have known about had I read more reviews and not taken one friend's recommendation as gospel. I think it would be a good fit for a relatively self sufficient resident who is looking for independent living or assisted but with minimal assistance. it is not so good for my loved one who needs a fair amount of prodding and assistance. Often she is left in bed for well over 12 hours and noone gets her up in the morning for breakfast unless I intervene. Lots of management turnover. Aides don't seem particularly happy or engaged. Food is great, facilities clean and inviting. Management take note.

Wonderful place for assisted living, but everyone on staff needs more training before "Maplewood at Cuyahoga Falls" can be qualified as a Memory Care Facility for the treatment of residents dealing with Alzheimer's disease. Hoping the staff will learn how to provide full assistance where it is really needed the most. Good Luck :)

The facility is clean and well maintained - inside and out. And then there's everything else. Limited activities leave the residents bored and disengaged. As stated by another reviewer, residents without memory issues are not going to be stimulated and will soon be depressed. The sporadic arts & crafts sessions are well intentioned but would be better suited to kindergarteners. The offerings in the dining room are limited, served lukewarm at best, and let's just say that it's fortunate no one living there is in a rush to get anywhere because service is very slow. This is really a shame since mealtime is something which most assisted living residents look forward to. There's an add-on charge for everything so make sure you know what you'll need (laundry service, medication administration, mealtime assistance, hair & nail salon, etc.) and check the prices before you sign up. Many residents have personal aides that help them so if those families felt it to be necessary, that tells you something about the availability and/or cost of staff assistance. Finally, it becomes more and more difficult to make friends as we get older. I don't think most new residents really want to be in an assisted living facility so it's incumbent upon the staff to engage them early and create a sense of belonging. That needs to involve more than remembering their name and saying hello when they walk by. The elderly have their cliques too and without more activities to pull residents together, the place feels more like a mid-range hotel and less like home.

After 6 mths at maplewood in 2022 my Dad moved out to Sunrise in East Brunswick. maplewood services were poor. Staff shortages led to neglect. For example - 3 people overnight watching 21 people in memory care residents and an additional 10 people in AL on that floor. If you were leaving after 8pm, you would find people wandering - plenty of falls. I wouldn't put an animal in maplewood and I told their executive director that. Staff turnover at Maplewood was like a revolving door. Once we moved him, dad spent from the remainder of 2022 until his death this year extremely well cared for at [facility removed].

Limited staff and compassion for Assisted Living needs. While some seniors will thrive with limited support in this facility, those that need more help (toileting, dressing, bathing) will end up at in the memory care unit - as that is where they have staff. Overnight staff is very limited - only 3 people for all of the residents. If your senior needs help - you will be asked to provide private aides (on top of your level of care). My parents felt rushed and anxious with the care. With a Covid outbreak - they will ask you to get aides to care for your parent - and if that aide needs a chair outside the room, don’t ask. Told that appearance for tours is a priority. Response times to care also lacks - often when you are visiting - you are on your own if your parents need help.

The best thing we can say is it looks pretty. Unfortunately for our family it did not live up to the brochure and presentation. We don’t recommend . The memory care program consisted mainly of Ted talks and you tube videos. There wasn’t enough staff. At meal times some of the residents needed cueing and help to eat but no one helped them. The food wasn’t farm to table as advertised, we saw cafeteria food , hamburgers, hot dogs and turkey roll. Our family member was unhappy with the care so we moved out. This program is quite high end and at [fee removed] per month it should be better. We do not recommend.

I'm not happy with community. The housekeeping staff is horrible due to the beds not being made correctly, linens not being changed, have to ask for wastebasket be empty, and the bathrooms aren't cleaned like they should. The daily care such as feet being washed and weekly showers they have ignored the family's request. There is no follow up with the staff with outside providers of my loved one.

They do not follow through with what they say they are going to do in the way of care. The wait times were long for staff when you called. They kept losing his clothes and his sheets. He was there for 5 months and they lost 6 sets of sheets even though we had his name all over them. The promised to feed him when we were not there and they did not do it. The food was good. The room sizes are good. They could use more benches in the hallways for folk to sit down. They have a nice outdoor space. The activity center where all the chairs were was usually dirty. They were understaffed.

The two other reviews that mention that this place is good for those who don't need real assistance but not for those who do is completely spot on. It's a beautiful facility and they have decent activities. But they do not know how to take care of people who have medical or psychological needs. I agree that turnover there is part of the problem. They keep losing their leadership. Communication is TERRIBLE. I think it is totally profit driven and they should spend less money on looks and more on services. I would post details but my loved one is still there and I'm afraid they will retaliate against her. Will post more once she's out.

can anyone help these corralled Sr people ?? The food is boarder line eatable. The only people who care are the residence. As one patron said to me; I don't buy it , I do not cook it but it is horrible,, [name removed]

Beautiful facility, staff very friendly, patients very friendly, BUT.. no communication WITHIN staff: different opinions or reports to us from SAME staff or different answers regarding a problem from DIFFERENT staff. Although staff was pleasant, I didn't feel they knew or remembered to care for them as people with unique types of Dementia at different levels. At times they were disheveled, their apartment was dirty, and we still were doing nursing care. when visiting. ADVICE: Before moving your parent(s) in, meet with staff, go over their medical history, their meds, what works, what they need help in, who they should call, and who YOU can call, This will help with a smooth transition, avoid unnecessary problems, and make this work.

At first we were very excited, then a few months into it we're finding several issues aren't being addressed very small basic issues like Landscaping while the front of the building looks beautiful the back of the building not so much. In other sections of Maplewood I don't feel that the Staffing is adequate often times I'm there I see that it's very understaffed and it's one nurse having to tend to multiple different patients while I understand it's difficult to hire people that is not our problem, they charge a substantial amount of money to feel safe and cared for... Very disappointing because it feels as though they can put on a dog-and-pony show for the folks from Corporate but the people that are actually paying the fee on a monthly basis have to wait on very basic needs till they can get to them, it is a beautiful place and at first we were very happy there are several great things about it which is why we ultimately decided to go there in addition to offering us peace of mind unfortunately now we're questioning our decision, I feel that there are quite a few shortcomings that could easily be fixed unfortunately to the powers-that-be over there these aren't viewed as a priority.

My mother in law spent 5 years at Maplewood in Newtown (2012-2018). It is amazing how quickly she flourished ; water, good meals,surrounded by friends from the past and her family and successful encouragement to participate in activities (in & out of her new home). Staff were always patient and caring. Unfortunately staff turn over seemed to be more than average. Consistency of care lacked & communication was insufficient and/or simply misinterpreted. Her financial resources quickly were used up by the end of 5 years. Costs increased significantly, mostly due to facility needs, not entirely due to care needs. During our intake (2012) my mother in law expressed her worse fear, which was "to be kicked to the curb". She was assured her new "home" would not do that. By 2018 Maplewood was "kicking her to the curb". Regrettably, these last few months of my mother in laws stay at Maplewood were not her best. She fractured her hip sometime during the night (unbeknownst to staff) , but was able to tuck herself back into bed. Morning staff noted she was in pain when they tried to get her up for breakfast, and she was then sent to the ER. Later during these same few months, family noted a missing front tooth. Staff were unaware. Family was concerned, asked for oral evaluation by Onsite dentist. But that Dentist was unable to see her for another 3 months. Shortly after this incident while in a common area of the Tides unit she "tripped & fell" (and fractured her hip again!!!) during a verbal altercation with another resident. Unfortunately staff were not in this area when this accident happened. Maplewood does have cameras in these common areas; but, we have been told that they are old and do not capture images well. It would behoove Maplewood to increase resident care staffing, pay them better than average pay (Maplewood is considered a first class community , their staff should be compendated appropriately) , staff should be better trained in matters concerning work with residents experiencing symptoms of dementia. Many funds are spent on cosmetic updates to the facility, perhaps updating the cameras would be helpful, both for security as well as safety of the residents & staff. And it would have been nice if Maplewood did have a few Medicare/ Medicaid beds available for those residents who have spent 1/2 million + toward their care there already.

They promise the moon then don't deliver. Residents left on the floor ,calls for help unanswered, nursing instructions not followed. They close one of 2 restaurants for their corporate arm's functions constantly. This leaves residents one restaurant,half staffed,waiting an hour or more for dinner. For [price removed] a month! For profit senior care is a scam. Stay away!

My God hire a competent chef!!! Not only was the entire dining room sitting waiting for their dinner. There was a beyond rude server with dark hair zipping around the dining room talking down to the residents lamming My God hire a competent chef!!! Not only was the entire dining room sitting waiting for their dinner. There was a beyond rude server with dark hair zipping around the dining room talking down to the residents slammin dishes and talking to herself. Witnessing the residents being spoken down to was beyond hurtful to watch. Nerve-wracking having to hear. Witnessing the residents being spoken down to was beyond hurtful to watch. And one resident slamming his fork saying "we want.to eat, we want to eat" For God's sake.hire a competent chef, it took forever for the food.to come out, it was cold, soggy and it looked like a kid cooked it. One resident had to send back a literally black bagel to [name removed] or [name removed] . Who sends out a toasted black bagel?!?? Needless to say a sht show.

I am a resident at this facility and I was surprised to find it rated so highly. The warm, friendly feeling goes away once you've lived here a bit but my biggest complaints are that the food is always overcooked and cold, and the director in charge never gives a straight response or does any follow through. Please fix this!!! I have heard the same complaints since the day i moved in!!!

We’ve been renting for about 5 years, it’s been really disappointing to watch Maplewood go downhill recently. The food seems low quality and not fresh, and it feels like there’s no real care put into it. We’re paying well over [removed price] a month, and it just doesn’t match the quality you’d expect for that price anymore. Management hasn’t been great to deal with, they're not very open to feedback, tell you whatever you want to hear, then get snippy when you follow up. There used to be more activities, especially around the holidays, but it feels like things have dropped off and there isn’t as much going on for residents anymore, which is really sad for the people on the dementia floor. The new remodeling is truly awful. I don’t know what they're thinking, and it’s taken away the warm, homelike feeling the place used to have. We’ve been debating looking into other options for a while, and I think we’re going to have to, despite not wanting to leave friends and staff we've grown close to.

Maplewood at Strawberry Hill dispensed morphine to my mother without authorization. My mother died that day. Strawberry Hill was found by the police to have dispensed the morphine and to then modify my mother's prescription drug dispensing records for that medication. A police report was filed and a full investigation was commenced by the Norwalk police department. My mother was forced to undergo an autopsy by the medical examiner. I will never forgive myself for placing her in this facility.