Maplewood Senior Living

Beautiful facility, staff very friendly, patients very friendly, BUT.. no communication WITHIN staff: different opinions or reports to us from SAME staff or different answers regarding a problem from DIFFERENT staff. Although staff was pleasant, I didn't feel they knew or remembered to care for them as people with unique types of Dementia at different levels. At times they were disheveled, their apartment was dirty, and we still were doing nursing care. when visiting. ADVICE: Before moving your parent(s) in, meet with staff, go over their medical history, their meds, what works, what they need help in, who they should call, and who YOU can call, This will help with a smooth transition, avoid unnecessary problems, and make this work.

At first we were very excited, then a few months into it we're finding several issues aren't being addressed very small basic issues like Landscaping while the front of the building looks beautiful the back of the building not so much. In other sections of Maplewood I don't feel that the Staffing is adequate often times I'm there I see that it's very understaffed and it's one nurse having to tend to multiple different patients while I understand it's difficult to hire people that is not our problem, they charge a substantial amount of money to feel safe and cared for... Very disappointing because it feels as though they can put on a dog-and-pony show for the folks from Corporate but the people that are actually paying the fee on a monthly basis have to wait on very basic needs till they can get to them, it is a beautiful place and at first we were very happy there are several great things about it which is why we ultimately decided to go there in addition to offering us peace of mind unfortunately now we're questioning our decision, I feel that there are quite a few shortcomings that could easily be fixed unfortunately to the powers-that-be over there these aren't viewed as a priority.

My mother in law spent 5 years at Maplewood in Newtown (2012-2018). It is amazing how quickly she flourished ; water, good meals,surrounded by friends from the past and her family and successful encouragement to participate in activities (in & out of her new home). Staff were always patient and caring. Unfortunately staff turn over seemed to be more than average. Consistency of care lacked & communication was insufficient and/or simply misinterpreted. Her financial resources quickly were used up by the end of 5 years. Costs increased significantly, mostly due to facility needs, not entirely due to care needs. During our intake (2012) my mother in law expressed her worse fear, which was "to be kicked to the curb". She was assured her new "home" would not do that. By 2018 Maplewood was "kicking her to the curb". Regrettably, these last few months of my mother in laws stay at Maplewood were not her best. She fractured her hip sometime during the night (unbeknownst to staff) , but was able to tuck herself back into bed. Morning staff noted she was in pain when they tried to get her up for breakfast, and she was then sent to the ER. Later during these same few months, family noted a missing front tooth. Staff were unaware. Family was concerned, asked for oral evaluation by Onsite dentist. But that Dentist was unable to see her for another 3 months. Shortly after this incident while in a common area of the Tides unit she "tripped & fell" (and fractured her hip again!!!) during a verbal altercation with another resident. Unfortunately staff were not in this area when this accident happened. Maplewood does have cameras in these common areas; but, we have been told that they are old and do not capture images well. It would behoove Maplewood to increase resident care staffing, pay them better than average pay (Maplewood is considered a first class community , their staff should be compendated appropriately) , staff should be better trained in matters concerning work with residents experiencing symptoms of dementia. Many funds are spent on cosmetic updates to the facility, perhaps updating the cameras would be helpful, both for security as well as safety of the residents & staff. And it would have been nice if Maplewood did have a few Medicare/ Medicaid beds available for those residents who have spent 1/2 million + toward their care there already.

They promise the moon then don't deliver. Residents left on the floor ,calls for help unanswered, nursing instructions not followed. They close one of 2 restaurants for their corporate arm's functions constantly. This leaves residents one restaurant,half staffed,waiting an hour or more for dinner. For [price removed] a month! For profit senior care is a scam. Stay away!

My God hire a competent chef!!! Not only was the entire dining room sitting waiting for their dinner. There was a beyond rude server with dark hair zipping around the dining room talking down to the residents lamming My God hire a competent chef!!! Not only was the entire dining room sitting waiting for their dinner. There was a beyond rude server with dark hair zipping around the dining room talking down to the residents slammin dishes and talking to herself. Witnessing the residents being spoken down to was beyond hurtful to watch. Nerve-wracking having to hear. Witnessing the residents being spoken down to was beyond hurtful to watch. And one resident slamming his fork saying "we want.to eat, we want to eat" For God's sake.hire a competent chef, it took forever for the food.to come out, it was cold, soggy and it looked like a kid cooked it. One resident had to send back a literally black bagel to [name removed] or [name removed] . Who sends out a toasted black bagel?!?? Needless to say a sht show.

I am a resident at this facility and I was surprised to find it rated so highly. The warm, friendly feeling goes away once you've lived here a bit but my biggest complaints are that the food is always overcooked and cold, and the director in charge never gives a straight response or does any follow through. Please fix this!!! I have heard the same complaints since the day i moved in!!!

We’ve been renting for about 5 years, it’s been really disappointing to watch Maplewood go downhill recently. The food seems low quality and not fresh, and it feels like there’s no real care put into it. We’re paying well over [removed price] a month, and it just doesn’t match the quality you’d expect for that price anymore. Management hasn’t been great to deal with, they're not very open to feedback, tell you whatever you want to hear, then get snippy when you follow up. There used to be more activities, especially around the holidays, but it feels like things have dropped off and there isn’t as much going on for residents anymore, which is really sad for the people on the dementia floor. The new remodeling is truly awful. I don’t know what they're thinking, and it’s taken away the warm, homelike feeling the place used to have. We’ve been debating looking into other options for a while, and I think we’re going to have to, despite not wanting to leave friends and staff we've grown close to.

Maplewood at Strawberry Hill dispensed morphine to my mother without authorization. My mother died that day. Strawberry Hill was found by the police to have dispensed the morphine and to then modify my mother's prescription drug dispensing records for that medication. A police report was filed and a full investigation was commenced by the Norwalk police department. My mother was forced to undergo an autopsy by the medical examiner. I will never forgive myself for placing her in this facility.

If you read over the website or take a tour the place sounds too good to be true and it is. What they sell in terms of care, assistance and programming vs what they actually deliver are VERY very different. If you start asking questions you will get bounced from one person to the next. The director of Nursing will tell you to talk to the memory care coordinator who will then say it's a clinical decision. round and round... Over the course of weeks I spent there with a parent who was paying for the highest level of care, I learned first hand that just about everything they claimed during our tour was false and they have no problem leaving someone in there room alone all day. Not waking them for meals and just leaving a tray of food in the room to get cold. When your loved one begs you to get out of there because they're lonely and depressed you should listen. My loved family member pleaded not to be left to die alone there because that is how they felt there.

Make sure you like the staff before committing to placing your parents in a facility. Make a few visits to a facility and come prepared with questions. Take the time to try to get to know who all the key players will be ie all department heads but also the roles of people who will interact with your parents or parent on a day to day basis. Visit often and without warning once your parent is placed so that you can see what is happening when they don’t know you are coming. Also, make sure that if you want your parent to stay at the facility until end of life, that they have the necessary care and staffing to do this. The communication at Maplewood was terrible. My sister and I were proactive, so we would request meetings and phone calls that were not promptly returned. The move in process was very stressful. Not the move itself but leading up to it. We had asked for a lease several times, asking that it be submitted to my sister who had power of attorney in a timely fashion so that she could review it before leaving to go out of town. It wasn’t submitted until 5pm the night before she left and the lease was 70 pages long! There were two weeks from the time we toured to the day we got the lease. Two weeks. She had to scramble the next day to sign it and get necessary signatures as well as arrange all the deposits. They said they wouldn’t allow my father to move in until all this was settled. And I had already scheduled a bed and other items to be delivered in time for a move- in that had a tight time frame. It was so chaotic and unorganized and was a source of intense stress at a time that is already inherently stressful. The housekeeping staff seemed very friendly. Hard to judge because my father wasn’t there for long, only two weeks, but it always seemed very clean. Hard to judge the meals because my father wasn’t there for long, but he said they weren’t good and reviews I’ve read said that their whole farm to table thing is not accurate at all. That they experienced hot dogs and pasta. A week into my father’s move there, when his full time aide had left that we hired personally, he fell while out of his wheelchair. He was in the Living Room with other people on his floor. They are supposed to have aides watching them all the time. No one could tell us how it happened, just that it shouldn’t have happened. Inexcusable especially given how expensive these places are. The only staff I really liked was the director of the memory care floor. My suggestions for improvement- everything.

My mother DIED after being found unresponsive at Maplewood Stony Hill! RUN!! Check the immense amount of complaints against them at The State of CT Dept of Public Health. They have been found guilty and are NOT in compliance with safety checks, communication-check for yourself. My mother was found covered in vomit and mucous for HOURS because they didn't check on her, in her memory care room!! They don't care about your loved ones, they care about the money. To add further pain to my family, they even gave my mother her medications 3 DAYS AFTER SHE PASSED! Forget stimulation, my mother was coloring out of a child's coloring book! Don't walk away….Run! Your loved one deserves dignity, compassion, respect, and above all, care. NOT GOING TO HAPPEN HERE!

When I call the Director [name removed] she does not respond to or acknowledge my calls. Very unprofessional. Now, when I send a package to my family member it is not only opened by the staff, but my family member has to go to reception and demand the contents of the package. It’s a disgrace on how the residents and family are treated.

both my niece and husband observed a resident in a wheelchair being yelled at and hit by a staff member. other family members came to visit and saw residents in wheelchairs sitting in a quiet dark room, while the staff were on their phones. when they asked them what was going on, they replied that the tv isn't working. it took for my family to give them a hard time for them to roll a new tv in. I've personally found my mom in her room with the door closed, dark and no tv in the middle of the day. the aide working with my loved one (who requires a wheelchair) left her in the bathroom and she fell and hit her head. we had to rush her to the hospital. although it wasn't completely explained, I believe the aide left my mom standing/holding on to the bar because that's the only position that makes sense for the type of injury she sustained. they have a policy that if you move your loved one out, you need to give them a 30 days notice. we sent an email to the district manager explaining why we were leaving and they still wanted their money. we found this completely unacceptable because not only are we paying for services and care that won't be used; but the nature of why she was being moved was caused by one of their staff. contractually, we understand that - but we're still very upset as this was an emergent circumstance. it's also just not right considering what happened to her. we're glad that we got out her out before they had a big Covid outbreak a short while later. during the move out process, the maintenance man helped me take her belongings out and the nurse passed along her medication, but that was it. no one called and apologized for what happened or to say goodbye. no one asked what they could do to improve or where they went wrong. if I worked there, I would've asked, and I found that entirely unusual. they also screwed up our billing at one point. they sent the insurance company an invoice for the days she wasn't there and that took months to resolve. anyone who has financial struggles will likely be struggling even more because their billing department just seems inefficient. the building itself its nice and we really took our time to look into this community. we thought that this would be a good place, but it just turned out to be horrible. the entrance is like a prison, you have to go down to the basement and then through a series of different floors and locked doors. the doors required an access code and only the staff had it, they were never willing to provide us our own code. sometimes we had trouble leaving because of the locked doors. there's a big turnover with administration as well. they have all of these activities for the independent/assisted living floors, but nothing for the memory care residents. the residents all seemed to be checked out, and we see a significant difference between Maplewood residents and the new community's residents. the staff there are way more attentive and engaging. the new community also gave us a fob so that we can enter the building on our own. they also have an automated Covid checkpoint before you enter, it's just all around significantly better. we were able to evaluate this community from the perspective of a doctor and a nurse, who both have tons of personal experience in senior care. there are simple things that they could do to make this place better. we don't have any other information on any other Maplewood location; but we do not recommend the one in Darien. the seniors there are at a serious disadvantage. there were numerous reasons why we did not have a good experience. we're just happy that we were able to get her out in time. she's much better at the new community and all of the issues we had at Maplewood, we don't have there.

Our family had an in person tour and we did not like the staff we met and we did not like the facility itself.

Do not be fooled by this facility. It is beautiful. Really one of the nicest we have seen. However they have some serious problems with staff, safety and quality. We moved my dad in with the highest hopes for compassionate care and socialization. However, it was a disaster. NONE of the services we contacted for were provided. Its not that they did a poor job, they were not provided. No wellness checks, no daily housekeeping, no laundry, no bed making, no mobility assistance - nothing. Every time we asked the front desk we were referred to a different someone who was "off that day". The front desk staff always seemed to be like it was the first 5 minutes on the job, like candid camera - they didn't know anything about their own facility or who to call. No one their could even tell us where to park - I have never seen anything like it. I expected that on move in there would be some sort of on boarding, where the head of every department came by and introduced themselves and explained their role - this would be helpful but they do not have that. It felt like a beautiful, unmanned facility. The only caregivers I ever saw, and I was there daily were private hired by residents, as we did as well. If it were not for our caregiver who was there to help with the transition, I do not know what would have or could have happened to him with such neglect. Further their pharmacy messed up his medication, putting him in the hospital. After 8 days we pulled him out because it was unsafe. Do your self a favor and read employee reviews from indeed or glassdoor. I should have. I am not one to leave reviews and always give people the benefit of the doubt, but this is a unique type of business that has a higher standard - due to the importance of their product - the care and safety of loved ones.

We have my brothers wife in Maplewood Norwalk Ct. about 4 1/2 months and the communications have been awful ?? [Name removed] Unless I call there’s Never been a call or email sent to me. She has been taken to the hospital twice And we were never notified. I call her friend [Name removed] or [name removed] to get any updates. I have talked to [name removed] & [name removed]both nice but NO One ever follows up. We live in Frisco, Tx Which makes. It hard to just drive over No I am under impressed with maplewood

Beware! My mother was a resident for 1.5 years, and then my family had no choice BUT to remove her just before 2019. The Environment was Unbearable. I felt Maplewood in Twinsburg was unable to give great care due to management issues. Management was No Support other than words. The staff was nice and helpful BUT there were NEVER enough aides. The quality of nursing was great & Horrible; My mother’s medicines were NOT given appropriately too many times. And when we asked for an official medical write-up for doctors on how mom was doing, the Executive Director gave either hand-written Note-Papers -OR- a typed sheet with no date or signature. When the Executive Director was not there, many times I did not know who was in charge. My family did not see improvement and before exiting, three wall pictures were stolen from our mother’s room and since management said, due to ceiling monitors not seeing anything (which I was not shown what could be seen), Maplewood let it go with No write-up given to my family. I didn't want to remove mom BUT with continuing situations, we left Unhappy and viewed the value of Maplewood Twinsburg poor!

The chef has just left and a new one instated.. Food has gone from bad to worse.. The staff is mostly part time and the toaster only toasts one side of the bread. Residents are afraid to complain that the food could get worse

Did not feel it was client centered, I visited every week and observed the treatment of residents. It is a for profit organization and that is what the bottom line is..profit.

Beautiful environment that lacks proper care for it's elderly residents. Fourth stage pressure sores can occur for residents that are wheelchair bound. The nursing staff is limited and care is minimal. Preventable pressure sores can occur with serious infection to take the life away of a resident. Do not expect the nursing department to be pro-active and to avoid situations that could of been avoided.