Mainstay Healthcare Management

Don't let your family member live here if they have mild dementia or early Alzheimer's because this place doesn't want to deal with the normal issues that come with the disease. After a short time you may be told your person needs a "higher level of care" & has to move out. They will want you to move them to their other facility that takes care of people with dementia & costs more.

1's for all of them. The place was horrible. They would hours to respond to request call. I'm serious. The food would often be cereal or not all delivered. Quality of care was horrible. I honestly think they need to be investigated.

Horrible management. Incompetent and will lie to cover their problems. The were some caregivers that care and worked hard. Facility is old and run down and not the cleanest. By the time we left they were down to about 7 residents. The lack of leadership is their downfall

They are understaffed, and turnover is high. Even the director left in less than a year. There are no call buttons for the residents. The receptionist is very rude. Etc. I do not recommend. My father-in-law fell many times in the 3 months he was there. The last fall resulted in a broken hip and then a blood clot. Now he is in hospice. The only positive is that he was kept clean.

The facility was deplorable . Filthy with patients crawling on the ground. Understaffed, one shift was a med tech and the cleaning lady . I withdrew my husband after 3 weeks . He was not getting showered except if I did it . The most reprehensible part was my husband was NOT getting is proper medications , as soon as I transferred him and he was properly treated he was no longer difficult or agitated. This should be inspected and shutdown by the state!!

I would not use the assisted-living or total care site at all. I would not recommend this place to anyone, but if they must go due to price, then use the independent site only.

The caretakers that were there were very kind to my mom. I know they were very short staffed and had a hard time keeping up. Didn't seem like they got any help either. Now that we are leaving they finally brought all of her mail after 3 months. Everything we were told did not happen! First of all she had a call alert necklace for emergencies the first week she was in there it didn't work. Got it working but when she did use it for help no one would respond. Medications at the beginning were not on her regular schedule. Food was rarely hot if at all, never was delivered at same time or on time for that particular meal. Same veggies all the time and mom said sometimes she didn't even know what the meat they served was. The amount of food served at times wouldn't be enough for a 5 year old! Supposed to get 2 showers a week....she's been there since [date removed] and has had maybe 5 showers and one of those was given by my sister. Absolutely no activities going on, no one out socializing. Most everyone on my mom's wing was memory care and we were told that they were in a separate wing. Mom was afraid of leaving her cottage because a memory care resident kept banging on her door and kept trying to get in. My mom had to lock her door, which was another problem! There was a constant beeping in the main commons area which made it difficult to sit in.

They are severely understaffed. On one occasion, a patient stood up with his walker backwards, took about 20 steps, then fell. One worker was at a table, feeding someone and on her phone at the same time two others were feeding folks. The staff was completely unaware. There was not enough staff for the number of people in the dining room. On another occasion, we watched a woman pee on the floor in the commons area and the response to it was to put a chair over the top of it. We were there for quite a while before leaving and no one attempted to clean up the mess. The next day the stain was still on the floor and the place still smelled like urine. I have elderly friends in other care, facilities, and I’ve seen more workers and they get better care. Don’t be fooled by the paint job and the fancy chair rails. Very expensive care compared to other facilities.

Ignoring residents is a regular occurrence at this facility. Using "I'll be there in a minute" to memory care patients & never returning, hoping they will ultimately forget. They are understaffed! The ladies who work in the evenings are still in HIGH SCHOOL!!!! Guests frequently have unnecessary injuries from preventable falls if the staff was paying even one bit of attention. They are too busy on their cell phones to care! What a joke!

BEWARE: DO NOT SEND YOUR LOVED ONE TO THIS FACILITY!!! The staff here ignores simple requests from patients. They do NOT pay any attention to what happens there. Residents often sustain unnecessary injury because of a lack of help/care. In a short period of a week and a half, I witnessed a man get up using his walker backwards until he fell on the floor, a woman take down her diaper and urinate on the living room floor which was not cleaned up for over 45min. They put a chair over the stain!!! The staff belittles guests and makes them feel unwelcome. They make up reasons to get POAs upset to limit visitation. They enable isolation of their residents. It’s sooo sad to watch!!! For the sky-high rate this facility charges, you could receive MUCH BETTER CARE!!!

This is the worst place ever. Zero stars. They refused to take care of of my dad. Did not provide transportation or basic caregiving assistance with adl's Poorly managed. No worth the [removed] per month. Please do not send people there, unless they are homeless and need a roof over their head and can take care of themselves.

They were having problems with hiring people and keeping them. The staff always polite and explained situations that according to the new ownership.

There is not a nurse on duty 24 hours a day, periods of the day patients are left with untrained caregivers. If you inquiry about a matter, it takes asking management 3 times (months) before you get an answer. Staff turnover is very high. Facility has caller ID and staff choose the calls they wish to answer. Staff never calls you back when messages are left. Residents are hand picked for activities to be photographed for Facebook page. Facility is small and residents get a private room, just may not come with toilet paper.

I would give 0 if I could. This is the worst Place ever. I would tell others to not take a loved one there. I took my loved one out after only 3 weeks time and they still charged us for the next month.

I've given Osprey Manor in Lakeland FL of few tries. I just moved from a studio to a two bedroom. There was an extra charge of $[removed] bucks, couldn't tell you what it is/was for nor could management, but I had to pay it. I was told my apartment would be ready [date removed]. It wasn't. I moved in not knowing that the bathroom shower plumbing wasn't usable. Still waiting on the shower repair. The bathroom vent works sometimes. It's been a few days since I had a bath, about 8 days. I submitted 10 maintenance work orders as their policy to get stuff corrected in a workmanlike manner. No calls, text or emails. Tomorrow the bug man is scheduled. No public relations at all, especially after I paid big money.

Every service needs improvement. All have significantly declined since I've been here.

This facility does not communicate with the family when they send the resident to the hospital... They don't take responsibility for the lack of communication. They owe my mother a refund! it has been well over 2 months since we moved her to a new location. The Executive Director told me, in writing, I would receive a refund for the 10 days left in the month of August by check and within 45 days... we are well over 60 days now and she won't even reply to my emails. I advised her in my last email that I would now put a review on line. Communication is KEY! All she had to do is respond to my emails and follow up with me. I would not bring your loved one to this facility.

Facility is constantly changing all levels of staff. Would not recommend this facility or any others for dementia care. MY HUSBAND HAD 24/7 CARE ( myself or my daughters)were in the facility around the clock in order for him to get the care that he deserved. Most, if any, other facilities would permit that.

every one of these are a 1 or less in our opinion. We are not happy having Mom here at all, but she can't afford any other place. She also likes it here because she isn't cognitive enough to know the difference. To her she is home. There have been days where the staff, (SOME) are nice, and days where Mom's room is clean. But overall its been a very bad experience for our family. They have lost so many of Mom's clothes, staff had stolen her things and ruined her laundry. They leave her dirty clothes in her closet until it all smells like urine. The new director is a tyrant whom we despise! Her staff are leaving because of her attitude and rules. So I would NEVER recommend this place to anyone.

I recently moved my Mother [name removed], to [community name removed] due to not providing all cares, poor food and preparation and serving it, Activities and activities department head, [name removed], was great. She did not get extra help that she needed. I give 1 for all categories , except activities, [name removed].