Mainstay Healthcare Management

First place we toured. Facility was nice, but there seemed to be a lot of levels of care. We wanted more of a real assisted living. Staff was nice and price was average. Just wasn't the right fit for my mother.

There are different areas of the staff, cleaning people, aides - I can tell you that 100% of the people there M-F are fantastic, the part time sucks. We have trouble with one of the nurses giving my mother her medicine, and she is not real nice to my mother about it. When I am paying so much per month I would want more respect. Their follow up on paperwork, we have had nothing but trouble. Now, it has been corrected, but she has been there quite a while and it was just straightened out. They have very much going on, it is clean, so the I would rate the activities quite high.

Although the facility is beautifully decorated and appears to be very clean, there is a lack of integrity within the administration. The floor staff have very little training in dealing with seniors and issues related to dementia. Employees are told to cover up their mistakes on the medicine charts. This facility makes sure everything looks very nice, but underneath the charm, there is a lack of genuine care for the seniors living there. Make sure your family member is VERY high functioning, as there is a very low tolerance for any behavioral issues.

The care is questionable, the problem is that not being there and having a mother that's going through early to mid-stages of dementia, it's hard to tell what she says is true or what they say because I'm just not there. I see evidence of some of the things she's complaining about being true and the fact that the medical assistance take the easiest course of action because they can't force the resident to do anything but they're letting a 90 year old with dementia tell them what to do. I had the director of nursing in there and they're trained professionals and they have to have a certain makeup about them to do what they do, they know the right things to say and it certainly seems like they care, but then other times I don't see anything getting done. If I had one thing to address, instead of me calling or going in and complaining when I should be spending time with my mother, I think they should have some sort of 6 month review, or sooner than 6 months, to ask me how things are going. When you're there and there's something wrong, you're not really in the right frame of mind to be positive about the criticism you're giving.

This was really nice, and I really, really liked the girl who is the sales person there. It was quite a far distance from home and the trip I made I was stuck in traffic so it was frustrating and the fact that one of the rooms that was open was a double room so she would have had a roommate and that didn't seem like a good fit for mom.

This place was much better, it was a nice facility, the only thing that swayed me away from this one was they have a very low population of men but they had a bigger outdoor garden area that they could sit in.

We visited here on Friday, 3/29. Apartments are very small and availability very limited. No porches.

Visited today with the Marketing person and she gave me a tour. This place is the dimentia care unit and located directy next to the Victorian Manor place. I do not require services from this establishment.

Lovely home, but the dementia area was too small and not enough walking area.

visible damage to building, would wonder about mold/mildew on upper level. friendly staff

I liked the rooms OK. Many activities for residents. Not as well maintainted as another property I looked at, which was cleaner. My brother noticed this as well.

Visited a month ago. The facilities are really quite good.

called to speak with Director before the tour, and to ask a few questions. A nurse answered the phone, said director wasn't in. When I asked if she could answer a couple of q's, she said she would be glad to if not in a crisis situation, which she was. Kind of scary that a nurse in that situation was the only one to be able to answer the phone. Short handed????? maybe not where we want to look . . .

I think that the nurses are nice, but the administration seems to operate more for their own convenience and is often unhelpful

Please be careful with this facility and read the small print. Had a family member stay here and when she passes away, they charged us over $1,200 because we didn't provide a 2 week notice on us cancelling. SHE PASSED AWAY. When she arrived at the hospital they acknowledged she was severely dehydrated. Just saying please please please make sure you read all the fine print before signing up a friend of family member for this facility. Bad way of doing business!

I am very disappointed with this facility. There are things that are misrepresented. The apartment that I have, there is a lot wrong with it and I have talked to one of the people about it. The gentleman who is supposed to fix it, well let’s just say there are more things not done. The maintenance team is trying to fix it as well, but these things shouldn’t happen. The manager that I was familiar with when I first moved in has been fired and previously before that 12 people had left. They are still some issues that they are dealing with. Not only myself, but other people are not happy here. This facility is an independent living community however I believe a lot of people here should be assisted. They are very nice but some of these folks are cognitively challenged which just makes it more difficult. The food that they provide as well do not accommodate to people at all. It’s heavily salted and I call it ‘Jail House Food’. It’s just high in carbs and sugar. Every single morning they serve scrambled eggs and maybe sausage and bacon. There really isn’t any variety. I have experience rude behavior from their staff that was completely inappropriate. I have complained about it, but it should not have happened. Many people are afraid to speak up about their experience because they are afraid of retribution. Again I am very disappointed and I would definitely not recommend.

The community at Carolina Gardens at Garden City was little larger and older than others we visited. The staff that offered the tour were kind but not as welcoming as we had seen. The community does offer a separate memory care unit.

My wife was at Park Place for parts of August and September. The main reason that she went home was that she did not sleep much there. When she returned home she was able to sleep much better. At P P the food was good and the staff was very kind and helpful.

I have mixed feelings about Ivy Springs. My husband fell a few days after being in there and no one saw it. They messed up his blood thinner medications. (I understand that they have now fired the lady that was in charge of that medication.) Then two weeks after the fall he died, and they said on the medical report that he had bleeding in the brain which they said was probably a delayed effect of the fall. I am sure that it works out well for others but it turned out to be a negative experience for us. I can't blame the facility necessarily, but perhaps they could have kept a closer eye on him. I don't know.

For the most part, the people at Brookdale Newport, are very caring and helpful. However, there are a couple of people, will not mention names, in some higher up positions in this particular care facility that have no business working for this company, as I have read what they expect of their employees. They would not hurt the people in their care physically, but are just very unpleasant in dealing with them, very uncaring and actually speak unkindly of them to anyone who will listen. Other than these couple of bad seeds, everyone seems to be very kind and helpful in any and all situations.