Mainstay Healthcare Management

Of all the places aI toured in central Florida, this was the friendliest. The staff was more than helpful. The resident of all abilities are happy and talkative...greeting each other as they pass in the hallway. Helping each other when they see the need. One big happy family.

My mom was there a little over four months. The staff treated her like family. When the staff greeted her, they would say "Shirley, welcome home!" The majority of the staff did that, and you could tell she knew she was supposed to bet there. I loved that about them. I wrote them letters about that. I know there is a large turnover in most of these types of places, but I didn't see turnover there. I thought that was really good. My concern was that their staff was really minimal, and you could always use more help. Those ladies worked their tails off. They worked so hard and it really impressed me. Cleanliness was sometimes an issue, but whenever you have people with dementia trying to take care of themselves, it's going to be a little tough. I think that they were as clean as it was possible to be, and I was totally happy with them. Everyone was so friendly and kind, and I spent a lot of time there. I was there at breakfast, lunch, and dinner and they were always friendly. I really liked that they didn't have a long hallway, but a big rec room/dining room with multiple wings shooting off of it. The set up made it feel like more of a home.

She is in independent living. The food is a little bit lacking. I don't know if it is quality or whatever, but I hear complaints about that. She moved to a smaller apartment and she has a kitchenette, but she gets three meals a day included. I know that there are a lot of activities, but the only thing that she really does is Bingo. They have transportation, and she has started using that for the store and the doctor. She likes the people, and she has made friends. We've had a good interface with everyone there.

The patient to staff ratio is really good. The facilities, particular the Alzheimer's/memory care unit, is very good. The food is pretty good too. The staff seems willing to do anything they can to help out. Most of the facilities in the area tend to use prescription bubble packs and charge extra money for that although Wellington Place ahs a thing worked out with the pharmacy that provides some additional help for veterans and veterans' spouses.

I think everything that they're doing is very good. They have lots of activities like bingo, people come in that play music and people coming in from ministries. Then they have sewing activities where they put quilts together and things like that. The meals are very good. They're well balanced.

Their administrators were far more realistic and forthcoming. It was very similar to the one in AIken, their idea's the same, it's a chain, the idea is a good one and the difference was the administrators were much more straight shooters. It's bigger, but the way they break it up is rooms placed around a circle so the person in the center has a certain number of doors they watch and it's the same ration of staff to people.

We chose Harborchase of Columbia because of the convenient location it provides for our family. It is located right off a very nice housing development and has easy access to the highway. The value we got here was better then what we would have received at other communities we looked at. There is some place of high traffic that could use a little more cleaning but overall it is a very good community and we would recommend it to anyone.

Overall I'm satisfied. Food selections could be better. Staff communication could be better. Facility is clean and well taken care of. We chose this facility for the price and location (convenience to my house).

Staff has been caring and helpful. After previous assisted living had become outrageous in pricing increases and lacking in good staff to keep up care of facility and patients, this place was a blessing.

Overall a good experience. Staff appears to care about residents and are quick to respond to caregiver request for information. The activities coordinator seems to do a great job.of engaging the residents in activities. Some of the things promised to be corrected at move in still left undone despite several request from resident and promises by staff. However this has not overcast how well the living situation has met the more fundamental needs of our resident and her adjustment to the living environment.

Staff was friendly, but focused on task with the residents, giving assistance for ADL and medications. We were there on a holiday weekend and one activity scheduled did not happen as posted. We met the administrator and found him helpful and readily available to answer questions.

Some of the people there as far as the patients are a little nasty and you have to take it for what it's worth because they are a mix of different ailments to everybody so that's understood. I personally think all of these places are grossly overpriced!

I would suggest Azalea Gardens for those persons 80 years old or olde. The majority of the population living there appears to be that age and up, and the activities are more suited for older seniors rather than persons younger. The staff is friendly and attentive to those needing assistance. The rooms are spacious with good closer space.

What they could improve on would be trying to keep consistent staff and cooks. This was a selling point but not now. I believe it is under new management. Food quality has suffered

I would recommend. The facility is kept in good shape. The staff is very friendly/helpful

The staff was very friendly and seemed to care about mom. Also, the on site rehabilitation staff was very interested in mom's care.

My mom’s favorite thing about Wellington Manor Jackson is her room. She has her own thermostat which means her room is just as warm as she likes. There are activities planned for each day and she participles and usually will win a prize. There is an exercise class daily that she enjoys. The table where she eats her meals seats four and she has these three ladies eating each meal with her. Mom has made friends, we can both vouch that the staff is extremely kind and helpful. There is a beautician and a manicurist that come in to offer their services to the residence and their prices are compatible to the going rates. The only complaint she has is that her meals usually have a fried item and she tries not to eat fried foods. Mom has been at Wellington Manor since the last week of November and she says they have had some turn over with the chef position during her time there. Her room has a small fridge, microwave, counter with a cabinet over it, so she does have some of her favorite foods

My Aunt is living at Grace Manor. She says that the food is good and they seem very consistent. That have called me several times whenever she would accidentally fall of hurt herself in some way. They have been easy to deal with thus far and the staff will text with you.

Cedar Creek offers a sense of community and family. Everyone is very friendly and helpful. I would suggest meals could be more healthful and activities more varied. Overall a good place.

Nurses are wonderful, Food is good. Housekeeping is great.