15 Meridian Street, Greenfield, MA 01301
5s across the board. The staff at The Arbors are attentive and friendly. Management is available when necessary. Communication has been good. And most importantly my mother is as happy and healthy as she can...
140 Franklin Street, Stoneham, MA 02180
Staff and care is very good. Activities are good. Food could be better at times. Cleanliness is very good. Apartment size is perfect.
130 University Dr, Amherst, MA 01002
The upper floor is extremely hot in the winter. There are not individual controls that are working in the rooms. As in any facility some staff members go above and beyond their duties. The facility itself is...
40 Court Street, Westfield, MA 01085
The heating system is either on or off. Once the building g switches to heat, AC cannot be used. I find The Arbors very hot when I visit my mother. Wearing sleeveless in the winter is a must.
655 Straits Turnpike, Watertown, CT 06795
They're top notch! Friendly, caring and communicative. I think they're great! My mom coming from a house feels the apartments are small, but after seeing other options, I think they're have a beautiful...
929 Memorial Dr, Chicopee, MA 01020
First of all just to be clear my mom is in the memory care unit at The Arbors so I can only speak to that part of it and not the general assisted living community. Our experience of the overall process has...
763 County St, Taunton, MA 02780
It was professional, yet homey. The staff treated Mom kindly, patiently, respectfully. They met her right where she was. Mom never complained about being there. I'm very thankful we found The Arbors at...
123 West Road, Ellington, CT 06029
Staff is very welcoming and pleasant. They also encourage residents to get involved in the activities. And they have a great number and variety of activities, including shopping trips, parties, and outings...
The Ivy at Ellington is the newest assisted living residential community from The Arbors Assisted Living Residential Communities. Ellington has its roots as an agricultural community as well as a resort community with Crystal Lake within its boundaries. Conveniently located in Ellington,...
21 Broadway Rd, Dracut, MA 01826
The staff has been very good. The food is pretty good. The price is very affordable. My loved one is very comfortable, pretty content and happy to be there. I picked this community because the location is...
The Arbors is unique in that it is a third-generation family owned and run business with a well-established work ethic and the drive to make a difference in people’s lives. Fairness is of the utmost importance for family, pricing, staffing and residents. They work hard to provide a quality...
Review Score
143 reviewsOut of 10
5 star
62%
4 star
26%
3 star
7%
2 star
3%
1 star
4%
A Place for Mom has scored Magnolia Management with 8.1 out of 10 using our proprietary review score based on 26 reviews in the last 2 years. Over all time, Magnolia Management has 143 reviews with an average "overall experience" of 4.4 out of 5.
I need greater than 1000 words to allow readers a complete understanding of what transpired with my mother. Let it suffice to say the treatment my mom received was deplorable and not what was promised by management. At the end, I pulled her out URGENTLY, as I did not expect her to survive much longer in their care. We were mislead, lied to, by the activities director and the executive director. The staff did the very best they could do, but one caregiver to 2 floors is dangerous and unacceptable. The focus at the Ivy is on profit, not resident care. It is my strong belief had the Ivy cared for my mother, providing her with the appropriate care promised by management, she would still be with me. I think the Ivy is a good place for people who have no memory loss, dementia, Alzheimer's, who can truly fend for themselves. If you have a loved one who is compromised mentally, in any way, the Ivy is NOT the place for you. As it's been said, buyer beware!
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The Ivy at Ellington in Ellington, CT
4.2
(13 reviews)
The Arbors is very expensive, but they never have enough staff to care for residents. I cook for my Mom, who has been there for about two years, her and always make enough for leftovers for a few extra meals. I write to nursing staff and leave notes in her room for staff to offer the leftovers to my Mom, yet they never prepare the leftovers for her (she doesn't like the food there) and I end up throwing out my Mom's favorite meals. Home cooked food is something she looks forward to. Staff, including the Executive Director, act like they are doing you a favor to simply do anything for your loved one. There have been multiple incidents where my Mom didn't get her medications (they were put in her microwave!) and ongoing theft. Management, enables rather than deals with these issues. When her refrigerator was broken, rather than replace it they put a huge bucket in the refrigerator which collected brown water that was leaking. I would not recommend this facility to anyone.
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The Arbors at Taunton in Taunton, MA
4.0
(16 reviews)
Stay away! They take your money, but do not take your loved one. So much greed, more concerned with the bottom line. Also, its probably it didn't work out for the best, there is only 2 aids for all 80 units, this can't be safe.
2
2
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0.5
The Arbors at Dracut in Dracut, MA
4.1
(12 reviews)
There are 9 total Magnolia Management Facilities.
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