Magnolia Management

The Ivy community as a warm and welcoming atmosphere to it, the place is pleasant and has no fowl smells. The food is decent and delivered and served mostly on time. Everyone has been pleasant to work with, and we think the value for cost is pretty good and right on par.

We chose this facility because it was in her hometown and we liked the common rooms and individual room sizes, and the lovely courtyard where they have picnic tables and residents can do some gardening. The staff I met were also very friendly. They have 2 sizes of rooms so you are able to choose based on your needs. The bathrooms are very large. They do have a respite room here also which is very nicely furnished. So if someone is thinking about moving in, you are able to try it out for 30 days. Or if your family member you are staying with leaves town and you need a place to stay, it is a great option. They also have memory care on the second floor. I would recommend this community.

The upper floor is extremely hot in the winter. There are not individual controls that are working in the rooms. As in any facility some staff members go above and beyond their duties. The facility itself is great for appearance. They could use more staff on the weekends and at night.

My cousin lives there and during her time there she become nearly blind. The staff have been wonderful in meeting her needs as they have increased. She is very happy there. Has a nice little apartment and has made a number friends. The weak point is the food as they do not seem to do. Good job accommodating a diabetes diet.

Very friendly staff. Extremely caring. Everyone, residents included, is always smiling.

Staff is very welcoming and pleasant. They also encourage residents to get involved in the activities. And they have a great number and variety of activities, including shopping trips, parties, and outings to interesting places. They recently switched to a new nursing service named [name removed], and there have been some glitches and communication issues. But things do seem to be improving steadily.

[name removed] at the front desk is wonderful Solves any problem Knows everyone Always has a smile

The heating system is either on or off. Once the building g switches to heat, AC cannot be used. I find The Arbors very hot when I visit my mother. Wearing sleeveless in the winter is a must.

The staff are friendly and seem to take good care of the residents. I have heard complaints about the food. They have recently changed their Chef so it might be better. I don't have first hand experience on the food and I don't fully believe my father because he complains about any food that's not European.

I'd say the staff is friendly and helpful and definitely seem to have the residents best interests in mind. It is a little more expensive than some other places in the area, but more than worth the difference, particularly with individual rooms.

The onboarding could be improved. We had to iron out a few things over the first few weeks that I believe should have been dealt with on day one or two: laundry, hair washing regimen, communication on family visits. The staff have been great. Housekeeping great. The meals are excellent. I would recommend this facility to others.

Overall The Arbors at Taunton is a very good place. It is kept clean and neat. The staff is welcoming and I/she feel safe with her living there. They have been great to get her involved in activities and always appreciating of her helping other tenants. Sticker shock on any of these facilities is overwhelming. But, she is safe there and isn't looking to leave or say anything negative about it. Everyone is different and has different needs. This location suits her and her abilities for now. I would suggest it be looked at pending the potential tenants needs. I can't say anything bad about them. Always room for improvement. They are great to deal with.

The staff at The Arbors at Taunton are super friendly and they are constantly having events for the residents and invite family to come join as well. I think more effort could be made with cleaning. There are some stained fabrics on chairs and carpets that should probably be replaced. But they do seem to focus on the care and the well being of the residents. I would recommend them as their prices are fair in comparison.

My loved one is currently a resident at The Arbors at Westfield and everything at this facility has been mostly good for her so far. Most of the staff are very friendly and helpful. It takes maintenance a very long time to accomplish things. Also, my loved one's apartment building seems to have an issue with cooling down. The building is very hot. The move in process was okay. Communication with the family is okay. I would probably recommend The Arbors at Westfield to others, but we will see.

What stuck out about The Arbors at Taunton was that the facility was a round circle format, and very well appointed, and seem very quaint and cozy versus big and spacious and spread out. Even though the staff does a difficult job, they always take time to stop and really listen to questions and concerns presented to them and make an effort to remedy and follow through which we appreciate. I highly recommend The Arbors.

My loved one is currently a resident at The Arbors at Stoneham. Overall, this facility is not a bad place and the staff try their best, they just need more help. The director of the Memory Care unit is nice and listens and corrects where she can. There have been issues with making sure that showers are given and that the bathroom in my loved one's unit is being cleaned and the laundry being done. I do know that the Memory Care unit is short staffed, which directly contributes to this. The staff that they do have are nice and they engage with my loved one. The food could be improved for lunch and dinner. The activities are appropriate and they do get the whole facility together daily. The events that I have been to have been nice. Overall, I know all facilities have some issues. My loved one doesn't always use her help/call button that she has and that is a problem. I would recommend this facility to others.

I really think (assuming quality has remained the same - mom passed away 23 months ago) that if the prospective resident's families are reasonably close by, it's close to "as good as it's going to get." I think the price was not cheap; but then I wouldn't expect that. And I appreciated The Ivy extending the military discount to my Mom's Intelligence service. I think staff turnover was a challenge, but it seemed to be managed alright. The food was not bad; I sometimes opted to eat with my Mom. I'm guessing the only ways to make a substantial difference in overall quality of the experience would be either finding a significantly swankier place (if such a place exists nearby), or staff up a 24 hour operation out of one's home or a nearby house or apartment. I really appreciate the care and comfort Mom and the rest of us received there.

My loved one is a resident at The Arbors at Stoneham. The overall experience has been good. The staff are nice. The housekeeping is good. The meals are okay. Like any apartment, families can come and go during hours. Other families need to know it's not a Nursing Home, it's Assisted Living. Big difference. For my loved one's case, the location is great because it's in my town. I can't rate the Value for Cost as I have nothing to compare to.

The tour at The Arbors of Greenfield was nice as well. The downfall for us, was this was more than we wanted to spend for my loved one, as they are self pay.

The Ivy at Watertown is beautiful, we have no problems there at all, the services are fine and the rooms are beautiful. We have had a few meals there ourselves and they are really good. The activities also seem to be fine. The staff also are really good about bringing our loved one his medication three times a day which we think is the most important.