Magnolia Management

The onboarding could be improved. We had to iron out a few things over the first few weeks that I believe should have been dealt with on day one or two: laundry, hair washing regimen, communication on family visits. The staff have been great. Housekeeping great. The meals are excellent. I would recommend this facility to others.

Overall The Arbors at Taunton is a very good place. It is kept clean and neat. The staff is welcoming and I/she feel safe with her living there. They have been great to get her involved in activities and always appreciating of her helping other tenants. Sticker shock on any of these facilities is overwhelming. But, she is safe there and isn't looking to leave or say anything negative about it. Everyone is different and has different needs. This location suits her and her abilities for now. I would suggest it be looked at pending the potential tenants needs. I can't say anything bad about them. Always room for improvement. They are great to deal with.

The staff at The Arbors at Taunton are super friendly and they are constantly having events for the residents and invite family to come join as well. I think more effort could be made with cleaning. There are some stained fabrics on chairs and carpets that should probably be replaced. But they do seem to focus on the care and the well being of the residents. I would recommend them as their prices are fair in comparison.

My loved one is currently a resident at The Arbors at Westfield and everything at this facility has been mostly good for her so far. Most of the staff are very friendly and helpful. It takes maintenance a very long time to accomplish things. Also, my loved one's apartment building seems to have an issue with cooling down. The building is very hot. The move in process was okay. Communication with the family is okay. I would probably recommend The Arbors at Westfield to others, but we will see.

What stuck out about The Arbors at Taunton was that the facility was a round circle format, and very well appointed, and seem very quaint and cozy versus big and spacious and spread out. Even though the staff does a difficult job, they always take time to stop and really listen to questions and concerns presented to them and make an effort to remedy and follow through which we appreciate. I highly recommend The Arbors.

My loved one is currently a resident at The Arbors at Stoneham. Overall, this facility is not a bad place and the staff try their best, they just need more help. The director of the Memory Care unit is nice and listens and corrects where she can. There have been issues with making sure that showers are given and that the bathroom in my loved one's unit is being cleaned and the laundry being done. I do know that the Memory Care unit is short staffed, which directly contributes to this. The staff that they do have are nice and they engage with my loved one. The food could be improved for lunch and dinner. The activities are appropriate and they do get the whole facility together daily. The events that I have been to have been nice. Overall, I know all facilities have some issues. My loved one doesn't always use her help/call button that she has and that is a problem. I would recommend this facility to others.

I really think (assuming quality has remained the same - mom passed away 23 months ago) that if the prospective resident's families are reasonably close by, it's close to "as good as it's going to get." I think the price was not cheap; but then I wouldn't expect that. And I appreciated The Ivy extending the military discount to my Mom's Intelligence service. I think staff turnover was a challenge, but it seemed to be managed alright. The food was not bad; I sometimes opted to eat with my Mom. I'm guessing the only ways to make a substantial difference in overall quality of the experience would be either finding a significantly swankier place (if such a place exists nearby), or staff up a 24 hour operation out of one's home or a nearby house or apartment. I really appreciate the care and comfort Mom and the rest of us received there.

My loved one is a resident at The Arbors at Stoneham. The overall experience has been good. The staff are nice. The housekeeping is good. The meals are okay. Like any apartment, families can come and go during hours. Other families need to know it's not a Nursing Home, it's Assisted Living. Big difference. For my loved one's case, the location is great because it's in my town. I can't rate the Value for Cost as I have nothing to compare to.

The tour at The Arbors of Greenfield was nice as well. The downfall for us, was this was more than we wanted to spend for my loved one, as they are self pay.

The Ivy at Watertown is beautiful, we have no problems there at all, the services are fine and the rooms are beautiful. We have had a few meals there ourselves and they are really good. The activities also seem to be fine. The staff also are really good about bringing our loved one his medication three times a day which we think is the most important.

We are very happy with where our loved one is at, we would not move her for any reason. It is a lot of money but for someone who takes advantage of all the different amenities that are offered it is worth it. Our loved one does not really participate in the activities but what they do offer are really good. They do talk about how great the meals and dining service is - that they love. Only complaint which is just how all communities work is the intrusion into the room without really being notified, but that is just something our loved one is getting used to

Compared to other communities in the area the value here is great, they have really good activities and it is in our hometown so very close for our family to visit.

we toured this community and were very impressed. [name removed], who gave us our tour was awesome! he left such a great impression, and even eased some of our anxiety with moving my loved one into a new community. we chose another community because The Arbors just didn't fit all of my loved ones needs.

This is a great community for your loved one. With my loved ones I feel like I may have waited to long to make the change so the transition was a little harder. I would even like to live in this community. The longer you stay the more you understand how things work. Orientation is a little lacking that is the one things that I would change.

This is a wonderful place for your loved one. All of her needs are taken care of and it is done in a nice way. They have activities like entertainment coming in, movies, crafts and more for the residents to do to stay busy.

The staff are extremely nice, helpful and have great response times. The meals and dining service is a hit or miss, the main diet is a lot of chicken and pasta, they could do more with a variety. Everything is included with the price - big reason we chose this community. No nickel and dime.

Our tour was very good. They made sure to show us all the amenities - pools, gyms, all sorts of things. I still can’t get over the idea of getting around the place without getting lost. But there's a lot here to offer. You just have to know how to ask for and navigate and take advantage of everything to get the full value.

The community is good, but it has had some turnover in nursing staff. I am not sure if this is because of the industry or just the community as a whole. The community is very good and they are friendly. The Ivy is aligned in price with other communities. The care services has been lacking due to medication doses missing or if they run out and don't notify me. The activities are good and I know that the activity director just left. However, my loved one likes the new activities director.

New facility, not full yet and surrounded by construction, but beautifully sized rooms and the people we met were very caring and willing to work with us and our somewhat complicated situation. Not sure if the location will work for us, though.

Best all inclusive value in the immediate area. More resident space for the money.