Magnolia Management

I did a virtual tour of this facility [name removed] the provider I spoke with was very informative, answered every question and made me feel very comfortable. The place is beautiful and the staff seemed to always be smiling and [name removed] was very knowledgeable with all information I needed.

Moving Mom and Dad into assisted living at was a difficult decision, but the transithion to The Ivy was anything but difficult. The outstanding staff, nurses, therapists, recreation directors, maintenance staff, and, particulary the receptionists, welcomed them with warmth, compassion, and a wealth of knowledge in the care of all residents, and in our case, the memory care program. The moment you walk in you are greeted by the receptionists with a smile and an enthusiastic hello. From that moment on you just know that you have made the best decision for your loved ones. One of the most impressive things about the staff, and I mean every single one of them, is that they know all of the residents by name and are so sincere in all the their interactions with them. The facility is beautiful, perfectly maintained, and filled with homey touches. In fact, it feels like a home away from home, and you instantly know that you are part of the family as well. The activites, entainment, excercise, social hours, parties, and excursions are well thought out and planned to include all residents and their families. In my mind, there is no better place to have your loved ones. Thanks to everyone at The Ivy for providing an opportunity for the residents to enjoy a high quality of living.

Warm atmosphere with professional, caring and friendly staff. The residence was well kept, full of light with fun decor. Activity director seems to have a full calendar of diversified things to do. The only thing I would share is to ask about their assessment fee up front. We went to four facilities other than The Arbors and none had an assessment fee at all.

My mother has been at the ARBORS at Dracut for over a year and has been very happy there. She has made a lot of friends and they have many activities for the residents that she enjoys. It has made the transition easier for us and they take care with handling her needs. The employees are extremely helpful and friendly. She now calls it her home and is very at ease and happy. We checked many assisted living units and this is the nicest assisted living apartment we found. All the residents seem happy and as pleased as my mother.

The Arbors at Dracut is a beautiful facility. The furnishings and decor make the Arbors feel like a very welcoming place. Every space, including the residents’ apartments, is kept immaculately clean. Most importantly, the staff are friendly and professional. When we were looking for an assisted living facility for my mother when it became apparent that she could no longer be safe living on her own, [name removed], Executive Director, took his time answering our questions without making us feel any pressure to make a decision. He was very knowledgeable about options that were open to us and went out of his way to answer any questions we had. We know that our mom is in good hands at The Arbors at Dracut.

Beautiful, spacious, clean, inviting, no bad odors. We loved it!

I love the Arbors at Westfield- the staff is amazing, the surroundings are lovely, and the food is better than most facilities. Every staff person I have come in contact with seems to sincerely love their work and care for the welfare of their residents. It is so much better than where my aunt and uncle had been, I am very grateful I was able to get them in there.

My dad is happy here. The staff is wonderful. They communicate frequently with my family with status updates. They know my dad and are attentive to is needs. The nursing staff pays attention to details. The apartment is beautiful and the setup is great. The community is tastefully decorated and kept nice and clean. The food is pretty good. They have 3 meals a day. They have list of daily activities he can join and have frequent special events. They have a pool table and he loves that. He is playing cards with other residents. They have a nice outdoor area and beautiful sunrooms on each level. I would highly recommend this community.

I love this facility. It’s very positive and it’s a smaller facility. Unfortunately, my Father’s needs exceeds what The Arbor’s offers but, they are doing everything they can to accommodate him. What I really like is that they helped me find a skilled nursing staff to be with him. They coordinated everything for me and we have a plan of action if he furthers in his condition. The staff takes really great care of him. Even all of the residents here looked very well taken care of. They look like they are freshly showered and they have fresh clothes on. No one here looks uncared for. They actually have a nurse that specializes in foot care that comes in and clips toenails and addresses any problems with the residents feet. They bring in a lot of services in house to make the residents happy. I highly recommend this facility. If anyone were to come to me and ask for a place, I would recommend this one anytime.

After a year of declining health I moved my Mom into The Arbors in June and couldn't be more happier. Mom initially didn't want to go, but I asked her to give it 30 days. Everyday since she thanks me for "letting" her come live here. She's busy throughout the day with fun and engaging activities and movie time early evening. I tell my Mom she's living in a 5 Star hotel because it's such a beautiful place and she eats in the restaurant everyday! The food smells SO good and must be delicious since she's gaining much needed weight! Every staff member is is kind caring & considerate of Mom's needs and continually keep me informed on how she's adjusting. I am relieved to know Mom is in s safe place.

This place is gorgeous. Brand new facility. Larger 1 BR and good size studio both with kitchen/kitchenettes. Granite counter tops. Beautiful bathrooms with multiple timer settings for lights and heat lamp. Big walk in showers with safety seats and hand rails. Family owned and run business. Lots of activities, bus trips, flexible meal schedules, etc. All-inclusive except phone and cable TV. Beautiful.

We looked at quite a few communities ranging from the South Shore to the North Shore and this was the best fit. It is close to my mother's doctors. The community itself is almost brand new only a couple of years old it is always bright and shiny very well kept and clean. The staff is amazing here they know the residents by name and the family members they are so nice. My mom does the activities and goes to the social events. She loves the food and the only complaint she has is the portions are too much.We would highly recommend this community.

My mom moved in to the Arbors in June. She loves it! The staff are wonderful and happy. The food is amazing. My mom is happier than she has been in a long time. I would highly recommend this community.

I moved my Mom in to the Arbors at Dracut in June. The staff has been wonderful. The food is amazing! The staff is kind, caring and seem to love their jobs. My mom is happier than I have seen her in a long time. I would highly recommend this community.

I like knowing that my father is doing good with the care of the nice. He likes the menu of the meals that are offered. The community is clean and he likes the enviroment. The staff offer him to participate with the other residents. We would recommend this community for the excellent care for other families.

Bright and clean, lively atmosphere with lots of residents coming and going - hopping on a mini-bus as we arrived, attending WII Bowling inside, and constantly on the go in twos or threes through the halls as we toured - we had an overall impression that it's a beehive of activity, and we were only there an hour! Conveniently located in Chicopee and they seem to take full advantage of the nearness of community concerts, local restaurants, and shopping. A beautiful, modern facility.

The tour person was fantastic. The rooms were nice. They offered more activities, and they were more reasonably prices.

We like the place and feel it is the right place for my loved one. There have been a couple of times for the staff took longer to get back to me than I had anticipated. The community was able to walk us through the integration of our loved one into the community. Also, let us know the timeline that it would take for our loved one to adjust to the community. The staff are responsive to my loved one's care needs. I would recommend the community to others for their loved ones.

The Ivy community as a warm and welcoming atmosphere to it, the place is pleasant and has no fowl smells. The food is decent and delivered and served mostly on time. Everyone has been pleasant to work with, and we think the value for cost is pretty good and right on par.

We chose this facility because it was in her hometown and we liked the common rooms and individual room sizes, and the lovely courtyard where they have picnic tables and residents can do some gardening. The staff I met were also very friendly. They have 2 sizes of rooms so you are able to choose based on your needs. The bathrooms are very large. They do have a respite room here also which is very nicely furnished. So if someone is thinking about moving in, you are able to try it out for 30 days. Or if your family member you are staying with leaves town and you need a place to stay, it is a great option. They also have memory care on the second floor. I would recommend this community.