Life Care Services LLC

Very disappointing visit at Millcroft, we had a scheduled tour with the admission manager named Mary Cable, but when we came for our visit, she left for the day. The front desk person was great named Helen. She called down to the Mary's office and then the nursing floors to find her, a nurse came to front area and let us know she left about a hour ago. I just spoke to her on the phone twice to confirm the time. My Mom was at the hospital with a broken hip, an attending physician recommend Millcroft. The doctor talked about the therapy department now that Kristen took over, so with a doctor telling us that and we saw that you are rated 5 stars from medicare. We got a brief tour or should I say rushed tour, there would be no way that Medicare gave this place 5 stars, maybe they got confused that the company that owns them is called 5 star senior living. There was a total of 15 call bells going off at once, or should I say, I saw 15 different rooms needing help on a electronic message board placed around the hallways. The hallways had a strong or for of per, the nursing staff - the ones giving help to the patients, where disrespectful with them. They where talking about how nasty each patient's crotch smelled like......fish, yeast and varies of other names can't put in this review. Did find out from the nursing staff member who was touring us, revived that the therapy department manager that the doctor recommended was either leaving or has left millcroft. I would not recommend this therapy and nursing home, if you go to millcroft, try to get them to give you a tour of the second floor, the nurse touring us, said that is NOT part of the tour, what are they hiding on the second floor. We also didn't get a brochure, the touring nurse took us out a different door then when we first came in. Mom is now at a truly nice therapy and nursing home.

I live here at Millcroft, what a difference a year makes. I have been very, very disappointed with Millcroft, especially the way that the upper management has been running this place. We get the great promises from Wendy, some Region Big Boss about fixing the broken down bus that has been according to most of my friends who have lived here longer then me, over 3 years. The bus has rust holes, that you can see the road as you sit in your seat. We can't go more then 15 miles from here, because Wendy is afraid the bus will break down. Some of us spend about 4 to 7 grand a month here and Wendy says it's not in the budget to get a used working or a new bus, according to our activities person, the bus is almost 30 years old. The food is ok, as long as the Dining Room Director doesn't spend over 3 dollars a day on our food. She talks loud and often about it, so our 4 to 7 thousand dollars, only 150 dollars a month is food. Millcroft has been pushing this new celebrity chef down our throat, we are all in agreement that we like Chef Tim and Dave's food better. We have this exercise room that we are suppose to get a lesson or two on how to use it, the activities person wants nothing to do with it and Mary tells us to talk to the Rehab leader, who wants to charge us a dollar a minute to show us, ok, that's another 60 dollars with the food cost of 150, but the exercise directions is not included. Millcroft has a new executive director mrs Duca, she never keeps her word, unless it's "I am sorry", I never got back to you. We have many, many long term management employees, either forced to resign or she had fired them since August of this year. My friends and I are tired of the " I am sorry" excuse from Wendy and mrs. Duca. My friends and I talk on about this everyday, we should be enjoying life and not worried what the upper management of the five star company decisions. We realize that my fellow friends and I don't have 7 of the management team, before mrs. Duca came here. As soon as the new place opens up the road, summit senior living, there has to be at least 20 of is going their, I better their bus works and they spend more then 3 dollars a day on 3 meals for each of us.

My Uncle had a very negative experience while at Clare Oaks for rehab services. He was there for 4 weeks, but did not make much progress due to the poor care he received from the staff. The staff was unresponsive when he called for assistance or for pain medication. He typically had to wait for 45-60 minutes for someone to come to his room in response to the call button. One aide told him that there was nothing she could do for him and that he should just "suck it up" while he was in pain. Many times they forgot to apply medication for his bed sores. The staff exhibited very poor communications with the family and the discharge planning was almost non-existent. The nurse case coordinator acted bothered whenever we approached her for assistance and offered little help. We will be filing a formal complaint.