Life Care Services LLC

2 years ago I would have rated a 4 overall. The new leadership with [name removed] has diminished the care and safety of senior in assisted living and memory care. She doesn’t listen and worse doesn’t care. Water in gathering room was taken away and none is offered between meals. Laundry and assistance with showers is not done. Very simple tasks. Nurse leaders don’t know residents after two months. Therefore residents are not called by their name. Caregivers are frustrated and have no support. They are very very upset with leadership. There are many high quality places nearby. Please do not place your senior family members at Harbour Village They can change this around with a significant change in leadership beginning with [name removed]. I am sad my parent was here

It was clean and new but it didn’t have a warm homey feel. The hallways were drap and lackluster and long. The community room was very crowded and small. The receptionist was sitting with her winter coat on which gave a very unwelcoming feeling. [Removed] who gave us a tour was very uninteresting, not excited about the place at all and even mentioned that she was looking for a place for a family member elsewhere not a very good endorsement! This is definitely off my list

Nice place way to expensive. Not as much as a homey feeling as the Brookdale.

We toured this community. the staff was nice and they seemed to care about what we needed for mom. The community was clean and the had a lot to offer. The menu was appealing and they offered a list of activities. We did not want a community that was big for my mom.We would recommend the care and value of this community to other families.

There is not enough diversity at this facility my parents would not be comfortable as residents here.

I am not impressed with this place at all. During my tour I had noticed how bad the building had smelled like smoke and I was not impressed with that aspect. It did not tell me that they had smoking aloud inside of the building.

Clarendale is big on promises when visiting and considering residency. Unfortunately, they fail to deliver once you've arrived. They seem to have a very high turnover of employees. Those who work their do not seem to communicate with each other. We constantly get conflicting calls from the facility. It's been a frustrating experience. We had high hopes, but they seem unable to get their act together.

Corporate facility has a lot of red tape and very little room for individual needs! Food was frequently AWFUL and not what my mother requested. Even while in Hospice, Freedom Square talked the talk, but didn't deliver what they promised. My mother passed away in February and her estate wont get reimbursed until June! She paid over $4,000 a month for service and food and didn't receive her monies worth! Do your homework before going to a Brookdale property! It is FOR PROFIT!

Pros: Nice size rooms. Residents I saw seemed happy. Cons: My guide seemed irritated by residents asking to talk to her. There is no security by the door at night, so no one might notice if a person (personal care level) left, if they were not locked on the memory care unit. Head counts of residents in personal care are not conducted. Multiple floors,with elevator travel necessary to move between recreation areas, etc. Not homey (institutional) eating area.

I was not impressed with my tour of this facility. It was not community I would had felt comfortable moving my parents too.

I didn't really have a good feeling about this community. It was not very clean and my tour was quick. I did get to see everything like the rooms and dinning room. I however , didn't get to see interactions between staff and residents. The activities that were offered and the amenities didn't really meet my expectations. My tour overall could have been a little better.

My dad seems to be happy at this community but I feel that I am not getting the best communication from the staff. They use to call me weekly now they call me every other week. He does not seemed to in harms way but what they tell me does not sound like my father. Overall, I would like more feedback to feel confident about the care because I am in another state.

Our Mother moved in Fall, 2015. When movers arrived at her apartment, it wasn't clean and the model furniture had not been moved out. Things haven't gotten much better, there is no disaster plan in place at this facility. When the weather got bad, she went to my sisters house because she didn't know what she would do. There hasn't been any discussion with the residents as to what they can do in case of a tornado. The food service is extremely poor, they have now switched to some kind of restaurant menu with 2 slices of ham and fries costing $14.00. The one meal my Mother ordered was stuffed peppers and the meat was raw when brought out, not to mention she waited over an hour for service. Lights are out in her apartment and she can't get them fixed. I wouldn't recommend putting a family member in this facility.

I wish my mom loved it and I wished we loved it. But we don't and we are looking for another place. The facilities... this place is a country club... beautifully decorated, great food, clean. They have great activites. It really is beautiful. The care itself is very very poor. They never have enough help. My mom has been there one full year and they have been through three different head RNs (The RN oversees all care--- everyone else does not have any official medical training) My mom is on a lot of medication and is not an easy client but we pay the top level of care... over $[price removed] in addition to the high room and board, and she constantly is running out of her medications-- these should be on autorefill and never be out. There are times when she can't make it to the dinning room because of the medications and they often do not bring her a meal. The companions that come to help you in the morning get your medications, etc., are the same ones that serve the meals so there is NEVER EVER EVER enough help. My family has tried to work with the management team there to address these issues and no solution has worked. I'm talking about emails, meetings, friendly suggestions about how to improve the service... nothing has worked. They don't follow through with the action plan. We are in the process of hiring an outside helper to come in the mornings for a few hours to get her breakfast and lunch and help with her shower and just troubleshooting all the issues. I'm sorry to say we are looking for another place. If your loved one needs a high level of "assistance" for the "assisted living" I would not recommend Sterling. If they are able to live very independently, this would be a great place.

bad management

This week it's okay, but we have had some issues. The attitude of the staff is not very good. The head nurse there, is pretty good, she knows where I am coming from. There have been maintenance issues. The billing has had a few issues as well. The food is about average. They do seem to have a lot of activities.

My mother lived here for over 11 years and was mostly satisfied although her rent was raised each and every year. But after a series of strokes last January, she ended up in CV's Health Center. When her Medicare was about to run out in March, my brother was advised to put her in CV's new Memory Unit despite the fact she seemed to have no memory problems. So he signed the papers and deposited over $7000 for the first month's rent plus a "community fee." But the day our mother was scheduled to move into the Unit she took a turn for the worse and was dead within 48 hours. While she was in Hospice we learned she had been dying for weeks if not months, something we feel the medical staff at CV should have been aware of. Since our mother never moved into the Memory Unit and her rent was paid up for the month of March, we expected a full refund of our money. But CV only refunded a portion of it, keeping over $3700 for the 9 days from when the contract was signed even though NO services were rendered. We are still fighting to get the rest of the money back but CV continues to ignore us. Brookdale Cypress Village is all about the bottom line, especially since merging with Emeritus in August -- now they are the biggest conglomerate providing senior living in the country. Buyers beware!

My mother lived here for over 11 years and was mostly satisfied although her rent was raised each and every year. But after a series of strokes last January, she ended up in CV's Health Center. When her Medicare was about to run out in March, my brother was advised to put her in CV's new Memory Unit despite the fact she seemed to have no memory problems. So he signed the papers and deposited over $7000 for the first month's rent plus a "community fee." But the day our mother was scheduled to move into the Unit she took a turn for the worse and was dead within 48 hours. While she was in Hospice we learned she had been exhibiting most of the final signs of dying, something we feel the medical staff at CV should have been aware of. Since our mother never moved into the Memory Unit and her rent was paid up for the month of March, we expected a full refund of our money. But CV only refunded a portion of it, keeping over $3700 for the 9 days from when the contract was signed even though NO services were rendered. We are still fighting to get the rest of our money back. Brookdale Cypress Village is all about the bottom line, especially since merging with Emeritus in August -- now they are the biggest conglomerate providing senior living in the country. The incentive they offer for purchasing one of their apartments is the promise to ultimately use that money toward any Assisted Living needed in the future. But this is also an incentive for Cypress Village to keep your parent in their facility for as long as possible so as not to refund a portion of the purchase price after your parent dies. So my warning to you is this: BUYER BEWARE!

I had a tour here and it was horrible. They have a beautiful facility, but from the time I walked in the door, I was not impressed. The woman behind the desk was too lazy to even get up. She didn't listen to me and thought I wanted to visit a resident. She showed me to a room where the people were all slumped over and half asleep. The woman who was going to tour me wasn't in the right building so I know she wasn't listening when I said I was interested in memory care.

We toured here, and realized this wouldn't work for our loved one. It's a buy in community, meaning that you pay a entrance fee. Also, this is a highrise building in downtown Chicago. It wasn't in a convenient location for my family, since we were looking for something in a more suburban setting.