Life Care Services LLC

They don't really provide care. Just watch that they don't fall over. Was not impressed and pulled my loved one out. Would not recommend the Sterling Aventura to others.

Our family had an in person tour and we felt just based on the tour experience and even though it was very new it was very cold and we just did no like it.

My family member moved in within the last 6 months. Hoping by now my rev. would be better. It’s been hard dealing with the new Ex Dir./ management of Watermark. Promises were not kept and residents were treated disrespectfully when questioned. Rent was raised several hundred dollars. The one included meal/day is now charged per item and deducted from a $500 allotment (main/side) w fees for pkg & food delivery/bags, to apt. We were reassured staff turnover was not a concern. That person quit and move in-day was a disaster. Apartment was not clean w serious maintenance issues. No staff was present. Residents fought for mold removal, cleaning and working appliances. They were promised rent compensation which Resident insisted in writing. When received, Exec Dir. reduced it and residents had no recourse. Reno’s are looking good. The on-call IL supervisor [name removed], front desk,PT, podiatry, salon are great!! Watermark needs to know caring for residents they serve is as important the money.

I went by, on [date removed] to visit Mom at Autumn Leaves, She was all tired out and could not stay awake so I asked for help in getting her to bed. I left around [date removed], and I received a call from a Hospice Nurse stating Mom had "passed away". I was stunned. Later on the [date removed]. I spoke with the resident Nurse, (NP) he stated the night staff had called him around [date removed], stating Mom was in heavy labored breathing, so he called Hospice in to check on her. The [removed] nurse arrived at 11PM, checked on Mom, then left. Then sometime later was called back in around [date removed]. and pronounced her Deceased. No one from [removed] Hospice nor Autumn Leaves called me, nor even gave a "hint" Mom was dying. The Autumn Leaves Nurse (NP) stated it was [removed] to have called me. Well, I should have been contacted by both companies. Autumn Leaves, failed in the notification that was due to me in the Decline and Death of my Mom.

Horrible care givers always on their cell phones, no interaction with the residents, no communication with the families. Can't express how disappointed & upset this has made my family. After 2 weeks we are moving our mom to another facility. For the amount of money they charge is sickening.

The food keeps getting worse. I run out of things like milk and bread. Soup comes out cold baked potatoes come out cold scrambled eggs or cold. Discuss with the food and beverage Director and he looks at you like well what do you want me to do about it. It does not do any good to talk to the executive Director because she’s not gonna do anything about it either. They have no intention of doing anything for the diabetic Lots of pasta potatoes Very little vegetables. No dessert for diabetics

Do not trust you loved ones with The Clarendale of Addison. The Clarendale of Addison has deceptive sales practices. Be careful of the misleading and misinformed sales promises from [name removed] who promises services that Memory Care cannot and will not provide. He will not return your calls after you sign a contract. The director [name removed] is arrogant and condescending and thinks she is always right. [name removed] and [name removed] work for the same company, but they do not understand the promises being made. My mother was there for 20 days, and they did not fulfill their duty and required the family to hire a full-time caregiver to live at The Clarendale. After they realized they could not handle the promises [name removed] made, the director of Memory Care gave me a list of services that they expected our caregiver to provide, which included that I bathe my mother, take her to meals, assist her in the bathroom, clean the room, etc. Don’t be fooled by [name removed] they did what they could.

I would tell others that it is a nice place but it is not run very well. You cannot get anything done. If something happens it takes them a month to fix it. They also just do not make any effort to do activities with the residents or get them to participate. He was not able to stay here because the person above him was so loud and he could not sleep. It has not been the best experience for my loved one.

Can’t believe how the rehab center has been treating my grandfather they have left him with a gash on his arm that was so bad the dressing had to be changed three times in a row, they left him in a wheelchair for four hours straight knowing he has sciatica and his legs and feet went numb he was in so much pain he was crying for help and nurses and aids just walked right past him!!!!!!! Don’t let your parents or grandparents come here they make it seem nice but the people are terrible!

Don't go to The Sterling. They lied about everything. There are no activities because they're always short-staffed. There's zero supervision. My loved one ended up in the hospital often after falling many times. They charged us for months of rent when she was only there for weeks. And in the end, they kicked her out with nowhere to go. During the sales process, they lied, making everything seem like sunshine and rainbows. But once you get in and sign on the dotted line, it's the exact opposite. The director is argumentative and not a good person. My loved one's condition steeply declined after placing her here, and I wish we had never done so.

I wouldn't put my dog in Balfour. I'm surprised they didn't kill my mother.

Beware of Parkwood. When my wife left, there was still $5500 on the account. After almost 3 months, I still am unable to get an accounting of the money, or a refund of that money. BEWARE! Looks like I'm going to have to file Eder Abuse charges, and sue them.

A very good friend of many years was extremely happy with this place until she suffered a stroke, was paralyzed and had to move to the assisted living floor. What a disaster! These floors are so thinly staffed that proper care cannot be given. We have had to go outside of The Clare and hire our own care team and still The Clare fights us. This has been a most sad experience. If you do not have someone who can fight for your loved one - they will not help and will wait until they die so they may turn over the room. A very sad experience!

There is a new Director of food and beverage. Since his arrival The quality and portion size of the food has gone down. It seems to be more emphasis put on appearance than quality.

When my husband and I decided to downsize we visited numerous facilites. CCRC's were hard to find in southeast Texas. We felt it was a blessing when we became aware of The Village at Gleannloch Farms. We used most of our savings to "buy in" and were blessed again by avoiding the 2008 downturn of the stock market. Living at VGF is a rewarding experience and a blessing everyday. We are free of the problems of owning and maintaining a home. Even better - we don't have to cook.

My Dad wanted to find a place to stay for the rest of his life. He knew he had some early signs of dementia along with dementia in his family, so he picked Sagewood for their Life Care - apartment to memory care etc. Literally the day he was moved into memory care, they had him sent off to ER and they required we pay for added help if we wanted him to stay despite an agreement. It felt like they were trying to get him removed from day 1 in memory care and ultimately they told us he couldn’t stay. The trauma was so intense that my Dad went from walking 3 miles around the facility with me the day before to being unable to walk within 2 weeks and he was dead 2 months later. I couldn’t be more sick about his experience at Sagewood.

I would tell others to keep looking around.

Just take your loved one home and find adequate help at home if possible. Dad lost over 11 lbs on a 3 week visit and they were quite happy for him to leave, as if they fixed anything. NOT!! They added to his issues and no one, including administrative were willing to help! Director of nursing said dad lost 11 lbs in rehab because he was more active over the 20 days he was there, please he's 91 years old!!! Very unhappy with the "best place" in the area!! We have a very long way to go for good health care for seniors in this country. Only when it becomes something other than "For Profit" will it get better!

I was extremely disappointed with them. On the front end, they were extremely friendly. But when medical issues popped up, they became very unfriendly very quickly. My mother was in the hospital, and on a holiday weekend the director, through somebody else, informed me that my mother could not come back to the community unless she had 24/7 care while in the facility. We ended up doing hospice, and on top of the additional care that hospice was providing, Clarendale still required us to hire 24/7 care during that time. I was very disappointed in how they handled the situation. When my mother passed, they never even sent condolences.