Life Care Services LLC

While the facility itself is attractive, the quality of care in the memory care unit is concerning. Staff turnover is high, and several staff members appeared unfamiliar with their patients, citing that they were new. Personal care, including baths and showers, is infrequent, and residents often receive minimal assistance with daily activities. Residents are frequently secured in wheelchairs with seat belts to prevent wandering and falls. Although this measure may reduce fall risks for the facility, it can significantly compromise residents' health and well-being.

This a wonderful, friendly place to live. We have tempting meals every evening. Those on our corridor have a weekly dinner and a weekly women's coffee hour and I attend tri-weekly exercise classes with a certified specialist.

Lived here for many years. Knowing what I know now I would never choose this facility. Management has declined continuously since I moved in. Residents are not a priority. Rules are not enforced. Told years ago the carpet would be replaced but still waiting. Told years ago the dining rooms would be remodeled resulting in lower noise levels – still waiting. Resident costs have compounded but service has declined – thus paying more for less.

If you care about your loved one in memory care, I strongly recommend installing a camera. In my experience, the staff often told me what they thought I wanted to hear, but their actions did not match their words. For example, an aide threw away my mother’s dentures. I was not notified until three days later. Thankfully, I had a camera and was able to go back and see exactly when it happened. There were also serious communication and care issues. The after-hours nurse frequently did not answer the phone, and when I tried to access the camera late at night, it appeared that no one was monitoring things. On several occasions, aides would come in around 2:00 a.m., yell my mother’s name to wake her up, and say they were checking her, but they would leave without actually checking her. Another nurse misplaced my mother’s prescriptions, yet I was still being charged for medications. When my mother was later moved to a facility in Texas, the head nurse told them that my mother “yells,” which is simply not true. My mother never raised her voice. She was only at Rose for about three months as a temporary stay until I could move her closer to family in Texas. To make matters worse, the director of memory care even asked me if my mother really needed her dentures. Overall, this experience was extremely disappointing and concerning. Families trust memory care facilities to treat their loved ones with dignity, attentiveness, and proper communication. Unfortunately, that was not my experience here.

The nurses are rude, they yell at the patients and sit in the break room all day while the residents call out for help. This place is under staffed with lazy black nurses who would rather eat and talk in the break room than work.

All the good employees are leaving. Consensus opinion - every thing has gone downhill, recently.

Some of the Staff has no patience for people with alzheimers. The facility itself seemed OK, based on the one week my father was there. I would not recommend this facility if your alzheimers family member has any agitation.

Dad moved in on a Friday coming straight from the hospital with a pretty bad open wound that was bandaged. This was dad's very first day. The building and nurses were told dad's bandages had to be changed TWICE A DAY! I went away for the weekend and when I visited dad on Monday, the same cruddy bandage that dad came in with on Friday was still on him. I was angry and immediately moved dad out. What this place says and what this place does are 2 different stories. I DO NOT EVER RECOMMEND THIS PLACE.

Chronic issues with understaffing & turn Over. Focus was the longer term independent permanent residents for whom a huge remodeling& new structures were being built forcing the seriously dependent residents to not have convenient access to outdoors, fewer socializing activities, food was more bland in this area. Resident was not bathed often enough, etc. Well the most important oversight was their failure to report a fall which is a legal requirement. I would not place someone needing memory care or have any chronic mental disorder-Alzheimer's, prefrontal cortex issues, Lewi Body, etc. Also it was difficult to reach staff.

What stood out most is the missed medications, dressings not changed. The nursing staff is not good. Food is not great. The laundry was not done weekly as promised. They did not deliver on what was promised during our tour. The poor nursing care was our main reason for moving our loved one out.

They are not qualified to deal with Parkinson's patients, even though they say they are! In my opinion, the assisted living model is a farce and the general quality of care for those who are walker and wheel chair dependent is grossly inadequate. They over promised and severely undelivered on every aspect of my mothers care. She was forgotten and suffered many bruises and definitely suffered mentally under their care - and my mother never suffered mentally previously. It's a for profit business, not a caregiving facility.

Staff are rude and disrespectful to residents and visitors. Food is substandard. Cleaning desperately needs to be done throughout the facility. Carpet needs to be replaced and cleaned. Facility needs updated. Way too expensive to live here. Parking lot is poorly designed.

Extremely disappointed by the lack of communication and oversight from care leadership ([name removed] & [name removed]). Despite repeated calls, texts, voicemails, and in-person visits, we’ve received no response. We scheduled one in-person meeting with the assistant to the care director, who set the date and time—but she never showed up, never called to cancel or reschedule. No effort has been made by the care team to address our ongoing care concerns. We also attempted to escalate our concerns to the facility director([name removed]), but she refused to meet with us, stating that care-related issues must be handled by the care team. When we explained that the care team had been entirely unresponsive, she still declined to get involved and insisted we continue trying to resolve the matter with the same team that had not returned any of our outreach. Care, at best, has been unreliable/inconsistent-both the services included in rent and those we pay extra for. During an extended stay, I documented my parents care and was shocked when 48 hours had passed without staff checking in or providing basic support. During that same stay I documented that the average time between staff check ins is 6.33 hours and 87% of services we pay extra for were not performed - only 23% of this was my parents refusing the services. We’ve also identified three serious care failures: T2 medication given despite knowing our step-mom routinely refuses 3 or more consecutive meals, injections nearly administered in error to my father, an Alzheimer’s patient—only stopped when, at the last second, the staff realized he was not the correct recipient—and unauthorized blood draws performed without our knowledge or consent. These were not isolated incidents—they, as well as many others, were observed firsthand over the course of a few weeks spent in the apartment, raising serious concerns about safety, communication, and accountability of the care staff at this facility.

As a nurse practitioner, and an advocate for my parents, both who are suffering from Alzheimer’s disease, I would not recommend The Clarendale- Clayton for memory care or assisted living, we were told that our dad was found on Hanley Road by a visitor as he escaped from the assisted-living community. Additionally, our mother was scared and wanted to leave after months in memory care. We were we received a refund from the parent company over The Clarendale because our concerns were founded.

My aunt should've been assessed to see if she was appropriate for independent. She wasn't. So I needed to move her to their assisted or take her out, but I still pay for another 30 days because I couldn't obviously give a 30 day notice. I heard that happened to 2 other families. They get you in the door, then double the rate for assisted. A RN could've done a 10 minute cognitive test and saved me a lot of trouble. I put my aunt through 2 moves within 3 weeks. I don't live with my aunt. I didn't realize she needed assistance. [name removed], the intake guy, definitely knew aunt was forgetful but he felt she'd be ok after settled. She got worse. [name removed] avoided me. Administration said it was all in the (50page) contract

Please do not send your loved ones to Assisted Living or Memory Care at Delaney at the Green. You will see a beautiful facility, but behind the scenes you will find a care team that consistently makes decision that are not in the best interest of the patient. My father was the very first assisted living resident, moving into Delaney in [date removed]. He has Primary Progressive Aphasia due to Alzheimer's at the young age of 74. Everyone assured me that he was a great fit for assisted living and he came in needing level 1 support. Thankfully, as he has progressed, his memory is still in tact, but he continues to struggle with communication. Please get in touch if you would like more information, but we are now forced to find a new place for my father. This is really sad to have to move him at this point in his disease, but they are forcing us to pay $[fee removed] per month for him to stay as they are requiring 1v1 care which medical professionals say that he doesn't need.

Hi .. review is not good! Construction from day 1 until my aunt left at the end of the 30 day trial … ... they never told us that the family visiting country kitchen area was being demolished, or the room above her jack hammering , her kitchen sink & bathroom had cold water for 3 weeks , aids didn't want [name removed] to ring the help button & they would come 40 minutes later... [name removed] tge director did tell the aids the button is to be used for any needs she had not just for emergencies …..but they ignored her buzzer …the nursing desk was moody & not polite .....But the dining room group was fabulous & tried to give my aunt what ever she needed .. if you have a older family member that wants to be active and go to the dining room and do all the trips and functions then ot will be adequate.. if you have someone that wants to eat in their room and needs help with either walking , wheelchair or legs being wrapped. It is not a place for that.

I left Havenwood of Minnetonka. I am now at [facility removed]. People kept leaving Havenwood. When they could/did replace staff, most didn't know what was going on. Medications were given late and the staff often didn't know what they were giving. When I gave feedback, met with management, I was told that I needed to move. I was informed that I took too much work to care for (they didn't have 24/7 nursing). I noticed that they would bring in new clients that appeared to take more time. When management was not in the office/location staff often did little to no work. Response time (to pushed buttons) was often affected.

I do not recommend the Arlington of Naples. Be careful this is a continuum of care community and while this may seem like a good idea for your family member there is not any incentive to manage any increased medical needs and transfer from an assisted living room to a skilled nursing room will be required. The cost from assisted living to skilled nursing is significant. This facility does not accept Medicaid so skilled nursing will be out of pocket. Before you sign your loved one up for the Arlington check the cost of their skilled nursing facility.

We regret ever buying into Freedom Village. The sales team did an excellent job of painting a rosy picture, making it seem like we were investing in a facility that would make life easier and provide a wide range of reliable services throughout every stage of care. However, once you’re in, the reality is starkly different. Despite the promises of convenience, care, and accountability, there is absolutely no oversight or follow-through—whether you’re in independent living, assisted living, or memory care. They constantly claim, “We care about your loved one,” but those words are nothing more than hollow platitudes. Time and again, we’ve experienced broken promises and zero accountability, from the front desk staff to upper management. Incidents such as falls are handled poorly—good luck getting an incident report with any meaningful details.