Life Care Services LLC

The facility is beautiful but looks can be deceiving. The care was very poor. Extremely short-staffed. Would never recommend.

We had a very frustrating experience with The Watermark at Bellingham. I would not recommend to anyone and tell others who are looking to go elsewhere.

I would tell others that they went without hot water in memory care for at least 3 days. When I talked to the director, he said "no worries they were fixing it tomorrow". They did not have any accommodations for the residents while that was going on. They are very good for independent living, but not good with memory care. I would not recommend based on our experience.

I normally do not write many reviews, but I must write one here. My father was just discharged from this facility - he was in the rehab center post hospitalization - and it was nothing short of a nightmare. The level of care and responsiveness of the staff was horrifying. I honestly don't have it in me to go into deep detail, but do NOT send your loved ones here, unless you're fairly indifferent on whether or not you see them breathing again after. This facility was recommended by the Mayo Clinic - we trusted them, not knowing better. Do not make the same mistake. Oh, and his wallet "mysteriously" went missing there. Do not - please - make the same mistake we did and send your loved one here.

My brother was here for 12 days and was treated so poorly. We got there and we were given a room number, no one greeted us at his room, we had to find someone to help us. We had no idea what to expect. He was quarantined to his room for 10 days, which we were not aware that would be the case, he sat in that room with physical therapy twice a day, not sure if it was everyday, memory therapy a few times a week. He had 2 showers in that time and we had to ask for that to be done along with his bed sheets to be changed several times. A male nurse came in to change his diaper, he doesn't wear a diaper. The nurses do not visit the residents unless you need something. The Assistant Director of Nursing came in to visit after a few days, said she would check on him, make sure everything would be comfortable for him, his never saw her again. I had to text with her for a few issues, never a phone call nor a visit to check on him. I would not recommend this place to my worst enemy...

Unfortunately this is not the place for rehab and/or long term care. Staff is rude and totally lacks communication. Beautiful on the outside but ugly on the inside Due to my review this facility has decided that they “cannot offer the care for my loved one”. Once again this just proves how unprofessional & uncaring this place really is

My husband was admitted to skilled care during Covid restrictions. I had not seen him in sometime but was asked to meet him at a doctor's appointment. As an RN and was appalled at his appearance and condition.. His clothes were dirty, his finger nails were 2 inches long caked with dirty, beard not trimmed. He was a very sick man. He was in such bad shape the doctor and NP wanted to report this facility to the State. I asked the nursing staff to trim his nails and was told they don't do nails. If they sent him out in public in that condition I can only imagine what it was like for him staying there. I immediately asked for his discharge. He came home and died 30 hours later. I have been due a refund of $2300 for 8 months and despite, calls, emails and letters no check. Please do NOT subject your loved one to this skilled care facility.

My dad had hip surgery and then when into Clare Oaks rehab. He had no infection when he entered their facility. Within two - three weeks he died. We learned from the ER doctor that he was severely dehydrated when brought in by an ambulance from their rehab center. He had a urinary tract infection which really turned out to be sepsis. He was in renal failure. He died within two/three days. We would speak to my dad on his cell phone daily. He told us he didn’t feel well so we would try to call the nursing staff. We had to ring and ring for at least a half hour before someone answered. Sometimes no one answered. We had to go through their security officer to get them to answer the phone! It was ridiculous. On Super Bowl Sunday we learned that he was in feces for up to eight hours. He pressed the nurse button. One nurse came in and said they would get help. They never returned. Please don’t send your love there unless you can watch them 24/7.

Do NOT send your loved one to Burcham!Covid is running rampant at Burcham and their first response was to blame the family because "we probably bought it in via delivery." Ok, but what practices are they taking to ensure their residents are safe? Their reaction was to blame the familtakinplace as my grandma was in ICU with a positive Covid diagnoses. Unfortunately my grandmother passed away 7 days ago. After leaving them a review on Facebook and Google, they called to arrange a time to pick up her belongings. We were told that we could pick it up anytime in the next couple of weeks due to the holidays. ALL of her things were thrown in boxes and sitting in the breezeway entrance. No one could tell us how long they had been there. Valuables that cannot be replaced like her purse and photos, not to mention everything else! Gofigure, there were items missing. Still doing inventory at this time. The staff was very argumentative, hostile, and rude beyond belief! That place is a disgraceful!

Don't go to this facility, I had an issue trying to get in the facility, they never seemed to be available to let us. The communication was not good, we couldn't get calls returned to us and it was very frustrating. The food was horrible and there was not a variety. I would not recommend this facility

This place is terrible!! Dirty, poorly managed and neglectful. They forget to feed residents! The director of the building does not care about any one of the residents well-being. She’s a selfish, unkind and a money hungry pig. I would stay far far away.

I wouldn't recommend this community to anyone. The people who run the community (the administrators), and the staff who worked with the residents treated the residents in a different ways. When I would go visit my loved one, there would be times that my loved one would be sitting in their feces in their chair. The community removed the call button from my loved one's room due to them pushing the call button too much, due to changes in their medical condition. My family and I noticed that my loved one seemed to be weaker when we spoke to our loved one on the phone. My family was under the impression that the home health team was still seeing my loved one. After my family spoke to the community home health was not involved anymore. I had to call an ambulance after the head nurse was being rude and telling me that my loved one was just really weak. I stayed on the phone with my loved one until the ambulance arrived, my loved one was dehydrated, had COVID, along with other medical conditions. This community had the highest number of COVID cases in the area.

A shameful lack of ethics here! My dearest friend and role-model in the nonprofit world moved in a few weeks ago. When she toured with her daughter, they mentioned a two-pet policy. She objected, "Well I can't live here - I have three cats." The marketing manager said, "Well, then we'll look the other way," and smiled reassuringly. Now, after she moved in and six weeks have passed, they have gone back on their word! An elegant elderly lady whose three furry 'children' are her world is being forced to surrender one cat! It's horrifying and heartbreaking. Be warned, families. I've been to visit her and the facility looks and seems fine. It's what you don't see that matters. And dear Westminster, Our elderly loved ones deserve better. If this can happen in your community, your management is rotten to the core. For shame!

I was a independent living resident at Balfour-Ann Arbor for 7 months - the first resident to move in when they opened in November 2019 and the first to leave in June 2020. In my opinion, this is NOT a good place for anyone to live, let let alone any senior! Most of the foregoing is the tip of the iceberg, but in a nutshell, what I have written says plenty to raise a huge “red flag” to potential residents of any Balfour facility, since they are all owned and managed by the Corporation Headquarters in Colorado. Balfour-Ann Arbor has 3 areas of living - Independent, Assisted and Memory Care. I was looking for a facility that had these things, but I wanted them to all be physically separated and that the areas did not co-mingle. I was assured more than once, and by more than one person, that each had their own dining room and there was no mixing of residents. I told the leasing persons on more than one occasion when I checked a few times about the areas being separated that I would not move into Balfour if the 3 areas co-mingled. Again, I was always assured that they did not co-mingle and that is one way Balfour was different than other places of this type. In about February, 2020, a situation arose that made me question whether that was indeed the case after I moved in. At that time, I asked the person I talked to on more than one occasion when I was looking into Balfour the exact opposite. She indicated that the three areas could mix and use any and all parts of the facility and that anyone could eat in any dining room they wanted. I was shocked to say the least. I checked with a couple of others who signed up about the same time I did and they were told the same thing I was. In my opinion, the Ann Arbor facility is totally disorganized and chaotic in almost every respect, except for the kitchen staff. The original staff, as well as many many subsequent employees, have either quit or been fired and nothing gets done that you ask for over and over, if at all, and you continue to pay for services you do not receive. Balfour is like an employee revolving door and has never been fully staffed. except maybe on day 1. And, a large number of employees are incompetent and/or have insufficient on-the-job training and supervision to do their jobs. If they are competent, they have too much work to do because of understaffing and are unable to speak up for fear of losing their jobs and end up quitting at some point. The Associate Executive Director, who took over when the Corporation fired the Executive Director shortly after the facility opened, is overwhelmed with so many jobs to do; thus, he cannot possibly keep up. In addition, medical updates sent to the residents on a regular basis by the Corporation were almost always glowing about how well Balfour and the residents were doing keeping the virus out of their facilities. However, in Ann Arbor, in all instances but one, they never really informed residents there about the fact that the facility had never been risk free from anyone getting the virus in the facility. This was because of, among other things, selected resident behaviors and contradictory and/or misinformation from the Corporation about the length of time someone needed to be in quarantine, which put everyone at risk continually for months. The “Balfour Way,” as they call it by the Corporation, REALLY means to give you as little as possible, despite what their literature and the Corporation says, and for residents to not complain. And, if you do, they threaten you with legal action and termination of your lease, like they did with me. In addition, they charge you a lot of money to live there that basically pays for all the decorating “fluff” and hollow promises of what they will be doing for you. Both of these things are part of the hook to sell you on this facility. The COVID-19 virus was not the problem, it just exposed a myriad of systemic problems with this Corporation that one might not have noticed right away under normal circumstances, but they sure became apparent quickly when you tried to get even the simplest of things done here before and during the virus. This is not to say that local staff are unresponsive. They are polite about requests and employees are nice to the residents, but there is largely no resolution to any of your complaints and requests. Since, Balfour-Ann Arbor is only 7 months old, I would highly suggest that you research the other Balfour facilities and access sites online that give accounts of other resident reviews of all the other Balfour properties (in Colorado) and their experiences with this Corporation and things that people were/are not happy with at those facilities BEFORE signing up to live in one of their facilities. I would also read online internet reviews of employee experiences at other Balfour facilities. There are only 2 reviews of the Ann Arbor property from employees - one positive and one negative - and no reviews by any residents (current or former) except mine. But, I personally know at least one other person that is leaving Balfour Ann Arbor soon and residents continue to complain about things there that never get addressed. For some unknown reason to me, they still don’t realize after six months of complaining that they never will. I lived and learned, and I hope I can save someone else from making the same mistake or at least be fully informed.

I regret moving my Mom to the Assisted Living floor from her previous unit. She was supposesd to get 24-hour care. She is deaf and almost blind, so her children cannot even communicate with her on the phone. Lexington cannot even bother to show her how to operate the AC. Beacuse of this Corono Virus, they won't let my sister in to help her. She is crying every night and we are trying to figure out how to get her out of there. Don't take your mother there. All they are interested in is getting your money.

My Mother wanted me to share this review, she lives at clarendale and does not have access to a computer because the room is locked. We are very disappointed with the services here (or lack of). The food is terrible frozen garbage slopped together and my mother tells me this has been brought to the lady in charge many times (by her and her friends) with no improvement. The Maintainence man is clearly intoxicated most of the time (since her move in) and almost injured my mother when hanging something in her apartment. When my mother calls down to the front desk at night the person working does not even speak/understand English and hangs up on her regularly. Im sure after this covid pandemic is over we will be looking for another place for her to live with good food and her friends she made will follow suit.

My loved one started there for rehab services, The staff took a few days for us to even speak to a social worker to figure things out. One of the nurses would roll her eyes are if asked question or anything as if she didn't want to be bothered be us. The charge nice was very good and helpful. Poor communication and no care plan.

I personally selected Windsor for my parents to live. Please read my father's post below. BOTH my parents were very unhappy with the quality of food and management at Windsor. With the help of Mayor [name removed] and Sheriff [name removed] BOTH of Oceola County, my parents were promised they would be granted a police escort to leave Windsor. After many failed attempts to reach someone OTHER than [name removed] about this situation, I succeeded. [name removed] the SVP/Sr. Director of Operations of Life Care Services that Operates Windsor reached out to me. I explained that my parents need to get out of WINDSOR as soon as possible. I told her how [name removed] denied my moving company access and terrified my own mother by beating on their door and yelling in my 82 year old Mother's face. She assured me both [name removed] and [name removed] would NOT be permitted to handle this situation any further. She told me starting Friday, [date removed] until my parents departure on Saturday, [date removed] that [name removed] the Assistant Executive Director would be handling the entire situation. She forwarded his contact information and told me that I am to correspond with him. In addition, she granted me very specific days Thursday, [date removed], Friday, [date removed] and Saturday, [date removed] that I could help pack my parents for their upcoming move. [Date removed] of Windsor handled everything perfectly and treated myself and my parents with the dignity and respect we all deserved. HOWEVER, on the move out day [date removed]. I went to the tent and checked in like I did the other two days. I filled out my COVID screening form, I had full PPE on, and I had my temperature taken. I was told to go ahead up to my parents unit. The night before I sent an email to [name removed] with the estimated time of the licensed movers. He acknowledged my email. I arrived at exactly the scheduled time. [Names removed] of Windsor were aware of my permission granted to help on this morning. [Name removed] assured me that [name removed] would NOT be involved. However, he went to my parents unit and harassed BOTH my parents and telling them he was going to have me ARRESTED and taken out in handcuffs. When I arrived at their room #622. [Name removed] was screaming and yelling at me an inch from my MASK... He physically removed me from the building. I was TERRIFIED for my life. He made me ride down a DINGY service ELEVATOR with him continuing to call me a LIAR and told me it was "[profanity removed]" that I was permitted in his BUILDING because he told me that he WAS the manager on DUTY. I was KICKED out of the building. Luckily, I video taped his actions. [Name removed] called me and heard him continuing to scream at me. BOTH the Mayor and Sheriff called me and sent police to reassure myself and my parents that we were allowed to leave WINDSOR. We are so extremely LUCKY to get out of WINDSOR. Our treatment by [name removed] was terrifying and dangerous. [Name removed] couldn't believe he behaved in this manner and assured us that he would be dealt with. She also questioned who gave him the authority to be a manager on duty when he was supposed to be handling maintenance issues. The stress of this situation, caused my mother to get sick. My father was so thankful to the Mayor and Sheriff for caring about their safety and wellbeing. Both of my parents were completely let down by WINDSOR. My father said that the food was better during his tour in Vietnam and during his nearly 30 year career as a Colonel in the United States Army. His heart aches for all the wonderful friends that he is leaving behind at Windsor. He knew this place was taking a negative toll on both my mother and himself. Thank you NURSE [name removed], the sweet Valet brothers, our favorite caring waitress named [name removed], [name removed] the Assistant Director, [name removed] for the extra care and love on our last TRAUMATIC day and lastly to all the wonderful residents that remain at Windsor-- families please check on your loved ones. I hope and pray things improve. My parents are now safe and happy-- and being well fed. AMEN!

Clare Oaks is bankrupt. Clare Oaks lost a $4.1 million dollar lawsuit when a jury found that a resident's medications were mismanaged leading to negative health consequences. If you love your parent, do not put them in this facility. You will regret it forever.

Don’t be fooled by the pictures! This place is run down and the staff doesn’t seem to care. I’ve been visiting Autumn Leaves weekly for 8 years, and I can tell you from the experience, the ONLY thing management cares about is money. Even now, during COVID19 lockdown, they won’t allow anyone in (even family & healthcare givers) yet they’re allowing new residents to move in, including allowing all movers to come in! That probably explains why this place is so dated and rundown. They don’t care! I’ve been to several other retirement facilities that are lively and bright and friendly. Autumn Leaves could not be more the opposite.