Life Care Services LLC

My mom liked the frequent entertainers. The entertainment was high quality. They do a more organized job on assisted living side of organizing things. They always let the residents do whichever activities even if on the independent living side- she could go to the assisted living activities. Entertainment was especially well liked. Social mixers could be organized to help with making friends. Price was good. The maintenance people were not very available- elevators out frequently, carpet worn especially on resident floors.

Room old but OK. Staff is great activities fun and good for the brain. Food leave a lot too be desired. Too much chicken. Creamed soups are thinned too much cream should not be watered of milk over.

My mom is borderline between independent living and assisted care, and the residents of Avalon are borderline assisted living and memory care. My mom found very few residents that she could have a conversation with. She moved to an independent care facility and is much happier.

1. 3 based on the fact that my husband had Lewy Body Dementia and they were not able to provide the individualized care he needed. They don't believe in using bed rails or bed and chair alarms to detect his movements. He fell many times and those falls were mostly undetected until they made rounds. Alzheimers patients seemed to do fine in this environment. 2. 5 for cleanliness/no urine smell as in some other facilities 3. 5 for friendliness. All Aides were nice and friendly to patients and visitors alike. 4. Quality of Care 3. The staff did the best they could to take care of my husband, but couldn't accommodate all of his needs based on the facilities policies on 'no restraints' (bed rails, alarms, etc). Plus the Aides office was way down the hall away from patient rooms. Not ideal if they were trying to keep tabs on everyone. 5. Administrative Staff 5. I met with them on several occasions to review my husband's care. They were always willing to listen and to help. 6. Food 3. Average. 7. Activities 5. They made a big effort to engage everyone in a variety activities. 8. Value for money 4. Pricing is pretty standard.

What I can say from personal interactions is that the care givers who have the most contact with the clients are, by and large, very thoughtful and kind. The great majority of them were, it seemed, genuinely concerned about their clients physical and mental welfare. There certainly were exceptions to this general observation but not to the degree that I would advise someone to think twice before a loved one were to reside there.

We have two people in different settings. Independent living is excellent. Assisted living or personal care is not as highly rated. The place is well kept, lots of activities and accommodations. He enjoys all the staff. In assisted living they need more staff, more ability to give personal care and provide more activities.

there are so many components to this experience that it is difficult to rate. We found the management staff to be caring and sometimes helpful in answering our questions about mom's care. Slow to respond and hard to reach, but thoughtful once they responded. slow to clean, seemed short staffed. sometimes really friendly, but often there were inattentive patient aides. inconsistent, sometimes careful and good and sometimes very late. Meals/Dining are fairly good. the activities are not patient centered or adjusted to individual needs

My family member is a resident there, and I wish they would call me to chat about her overall health and mental state, a couple times per month. Rose Senior Living is a nice place; however the turnover rate is high in regard to the caregiver aides. And, there are not enough Aides to care for approximately 40 memory care residents. Their staffing in this unit is bare bones.

Some of my mother’s medication was not given. This was a big concern . The staff , in charge of activities, [name removed] and her partner, sorry I have forgotten her name were warm and welcoming . They couldn’t have done more to make my mom feel comfortable and involved. [name removed]and [name removed]were efficient and friendly administrators. for the Westbridge. [name removed]and [name removed]were fabulous nurses. After 2 days of trying to get a bed rail for my mom, [name removed] took care of if it in an hour. Those 2 provided excellent patient care.

Overall, the facility was clean, well maintained and the staff was professional. Communication was a bit challenging on the care of the resident with staff and nursing care and hospice. Rotating nursing staff makes it hard for communication to be filtered through properly. Staff was not ware of the needs of the resident to help with meal time and left unattended. Although discussed during the interview process it was an issue. That was resolved quickly.

While the food is great, service in the dining room is hit or miss. It's either great or terribly slow. The TV service is also spotty. Administratively there seems to be a lack of attention to detail - misspellings and conflicting times printed in newsletters and activity sheets. They are currently in the middle of a huge construction project. At the moment, I would not recommend them.

The lack of communication / inaccurate information from the memory care director about what steps needed to be taken after my father passed away at the facility was very frustrating.

We picked them because of the proximity and appearance of staff and property. I would recommend to others and they need more staff.

The administration was notably absent. Food selection and service awful !!!!! especially for those who have dietary needs- do not send anyone there who has special food needs or that can't drive- scheduling a ride and getting to appointments were challenging- drivers did not stay they lost their long time driver and could not keep a full transport schedule due to staffing.

There's been a new management team put in place since earlier this year. They seem to be trying to make overall general improvements. I do believe the cleanliness of the community has declined since my Mom moved in over three years ago. Hopefully, that too will soon be addressed. Also, my mom had to transfer from assisted living to memory care shortly after she moved in. It seems the food selection is better in assisted living.

I would tell others looking into NorthPointe Woods to get their priorities straight. [name removed] is safe, his meds are given to him, and he has 3 meals a day. We are grateful for what he is being given. If you want more than that, you need to pay for private home care. He's safe and taken care of, but it's not the care you and I would give our love one.

The building and facilities are lovely and well maintained. The amenities offered( transportation, salon, communal spaces )are convenient. There are many negatives including the staffing and their attitude towards the residents. We have found a great majority of the staff to be lazy, unhelpful, rude, and unavailable. This is noticed from the management as well as the aides. The food, according to my grandmother, is mostly awful. It is often served cold with little to no flavor. Those factors contributed to my grandmother's decision to leave. If someone needs minimal to no assistance with ADLs then this might be a good place for them, however, if one needs assistance with ADL's then this place is likely not the best option.

I would say it is very clean. Most employees are super friendly. And there are good activities to participate in. There is a good variety. The food is hit or miss. If you don't use your $400 dollar food allowance for the month it does not carry over, you lose it. Staff turnover is unbelievable there. You just get to know staff and then they are gone. There are a lot of temps while they search to fill positions. Maintenance is near impossible to schedule. You have to make multiple follow up calls to get problems taken care of. After ground maintenance is performed the debris is often left laying about. I also think the price is steep for what you are actually getting. Another positive is the rules here are very lenient.

I visited [name removed] for 3 days in the fall, so that was a very brief look at the facility. Here are my impressions of several incidents that are NOT good. It is clique-ey like junior high girls in the dining room. I arrived on Sunday so [name removed ] and I went through the buffet line for dinner then saw a table with several empty seats and approached. The women who were seated said Oh no, those are for so and so and so and so! One morning when I called [name removed] had vomited in her bed and tried calling someone in charge but found no one. Clients should know how to get help in a timely manner.

I think I would give each item a 3. Part of the issue has been that there was a brand new leadership team just starting to transition when we moved my mom there. I think it's improved since then, but then they also just increased the cost of my mom's rent by [fee removed] without ever giving us a heads up. After sending an email to inquire about this steep increase, I have yet to receive an answer. But the facilities are clean and staff are friendly.