Liberty Properties

Welcoming and friendly staff. Building is super clean. Activities are fun and engaging for residents and their family and friends.

Most of the staff cares deeply about the residents. I've been surprised by how much still have to follow up and advocate for my Dad. But I love seeing how they love my dad! The activities director and staff are wonderful. Love them. I think they are working with a minimal budget. I think activities could be first of all more of them and second better quality - walks outside, different exercise offerings, beefed up parties and more of them! For example, Ice cream socials are popular, A group read of the newspaper daily to discuss current events is a minimal cost.

When it comes to the care services - they went through a management change and there was some disorganization at the outset. The communication has been very very spotty. They seem to still be struggling to get organized under new management. Also though my mom's experience has been good, there are many residents who feel disenfranchised by the old management and have gotten in her ear -- so it has made her concerned.

The care team is very caring. However the administration is difficult to talk with. I've sent many emails that they've never responded to. So you do need to stay on top of everything and follow up. Medication administration is good. But things like cleaning and laundry that are promised need more of your attention. The food is excellent, and the dining process runs very well. The activities are somewhat lacking.

Overall I would say the whole experiences around 4 out of 5. I know he's safe and his basic needs are met. Some staff are better at addressing his personality and needs. Some staff allow residence to remain in their room in the evenings and on weekends. I talked to a lot of the residents and overall they seem happy. Dad would personally rather be with people and so when everyone else is in their rooms, he seems bored. Overall he seems happy. He is definitely happier there than he was with me running him everywhere and feeling like he was in the way at our house. Anytime I have concerns and say something, the concerns seem to be addressed. The staff are very responsive.

The Carlisle Palm Beach was probably our favorite out of all of the facilities that we visited. The facility was beautiful and very clean, but unfortunately it was extremely expensive which is the reason we did not choose them.

We love Kempton of Charleston. The facility is great especially if you have access to driving. The location is isolated and there is not enough activities and things going on away from the facility so my loved one is not getting enough stimulation. I think it would be helpful if they could take them out on a bus to get them out and about more often.

The care services were terrible until the new nursing manager was hired and now things are getting better. My biggest complaint with the staff is that they are not using computer systems at all. they do not have a good phone system. You have to fill out paperwork to be able to do certain things and without me being close this can be difficult. It just seems like they could use some system updates. It looks nice and the rooms are nice but the care is not the best and it take a lot of follow up to make sure that my loved one can get the help that she should be getting. The meals are great and my loved one likes the meals I would recommend this community because it is not a bad place but for how much we spend I would have expected better care.

I think that this is a very well run community. The apartments are large and there is a secure outdoor space with a garden and benches with a walking path. My loved one can travel between floors with an escort. We didn't want our loved one to be locked on one floor and that is one thing that drew us to this property. The fact that it is secure is very important to me and there is a wonderful team assisting.

Discovery Village is very clean, and the staff members are extremely friendly they know your name almost immediately. I think the meals and dining service has been great so far and they offer up a variety of activities for us to participate in.

Th people are great here. I really like that they have so much to do with the residents. My loved one says the food is great. They always have everything nice and clean. I would recommend them to my friends.

We had a very nice tour with Anita. Unfortunately they have very few independent living units. The one that is empty now will soon be filled. It was also not a very easy Facility to get to.

I am happy with The Carlisle, though she isn't happy anywhere but home. There is one hall monitor that is careless and quite rude. Other than that, it's clean and orderly, and the therapists there do a wonderful job. The people that take care of her are excellent, top notch. It's just the hall monitor, and even after a complaint from more than one person, they don't do anything about her.

It’s expensive, but all of these kinds of places are pricey. We don’t use a lot of care services as my loved one uses independent living. There a lot of activities. It’s a beautiful community. There is a little bit an issue of with the parking.

Beautiful looking, but something bothers me... Mean girls?

When we first moved in the food was wonderful, however we are no impressed with the quality now. The meat we had for a meal the other day was absolutely inedible. They just hired someone new so hopefully the food quality improves. They do have happy hour seven days a week which we like, and they have good entertainment. However a lot of the kitchen staff is living and we are not sure why, also the maintenance team. Another issue we are experiencing is that they do not follow through with their promises.

Like nearly every facility, they are understaffed, so if your loved one needs to be escorted to and from the dining room, this may not be the place for them. We ended up hiring private duty aid just to make sure she got to and from her room to the dining room. Ridiculous. The food is good. The hair salon is nice . Id say if your loved one has memory issues, this may not be the place for them

Staff seems overwhelmed at times and needs prompting at times to attend to ADLs. The quality of meals has been lacking.

The community could improve in food service and quality of food. Quality of activities is good. Value for the money needs improvement.

Everybody is very friendly. Some of the staff members will go out of their way to help you with any questions or concerns. But then other staff members never call you back, and you have to try to track them down in the lobby. They do a good job with cleanliness. They have a lot of activities. They just went through an ownership change though, and they will be making some changes, including their menu and food vendor. This used to be an all-inclusive facility, and it is not going to be once our lease is up. They say they're lowering the rent, but their food service is not going to be included, nor are they providing housekeeping. You'll have to pay extra for those things. It feels like a bait and switch, and I'm disappointed in that. It seems like they're forcing out some of the go-to employees as well, including our maintenance man, who was very friendly and very helpful.