Leisure Care, LLC/One Eighty

My mom was in both the independent living and the assisted living, but we eventually moved her out and into another community. I convinced her to leave because I was not convinced that her service levels were being met at MacKenzie Place. She also spent almost all of her time in her room and didn't participate in any activities, something that she does much more of now.

WE are quite pleased with our villa. It was difficult to move from 2400 sq. ft. into 1500 sq. ft. but we managed. All the people we have met are very lovely which helped our move in many ways.our neighbors couldn't be nicer. I believe our only disappointment would be in the dining area. So many times they run out of things by 5:30m pm. Now who runs out of mashed potatoes or butter in the evening or grapefruit for breakfast? That's really bad planning.Whomever is responsible needs to be spoken to. For the cost of living here simple things in the dining room should be available until at least 6-6:30 pm if you are going to provide meals until 7pm. Another thing, your Christmas trim-a-tree program was a complete boor. No one got up to start some singing or provide gaity of any kind. Therefor the elderly people just sat and watched the ones decoraating the upper part of the tree. Why didn't they try to motivate everyone so there was laughter and gaity in the room? It was so sad I just left!

Their place is pretty clean, and everyone's pretty friendly. The other place that my cousin looked at she said that that place wasn't as clean as Fairwinds. Fairwinds apartments also seemed to be larger than the other community that we considered. They have a company called Aging Well that comes in to check on the residents - I use them to provide 24/7 care for my grandmother. The girls who come to check on my grandmother are great. There's also a nurse that comes in 2 times a week. I tried to tell the Aging Well staff certain things, like if you ask my grandmother if she's hungry, she'll say "No" but if you put a plate in front of her at mealtimes, she will eat, but they wouldn't follow my instructions. The most disappointing thing was that the Fairwinds said that they would try to get my grandmother acclimated and engaged with the community, but as soon as she moved in, it was more like, "Okay, here you are, see you".

Dad does not want to stay there. He's not fond of the food. He loves being outside, but doesn't like having to come in at 7pm, where he is then in his room for the rest of the evening. He doesn't feel welcome there by a lot of the residents. It feels a bit like high school where those who have been there a long time have their own cliques It's been hard for him adjust. He does have a few friends. Most of the staff has been good & has treated him well. It is clean. The room is a very nice size. The bathroom is rather small for an accessible bathroom. But he has managed with that.

Staff is friendly and caring to residents. Facility is kept clean and orderly at all times. They could improve how the regular mail is handled. Currently the mail is placed in an open cubby hole system with no locks. I think the independent Senior Residents should have locked mailboxes. We still continue to conduct business with our banks, doctors, and other vendors.

It is no longer Volante and is now the Archer. It was great as Volante, but the new company could do better. They have also filed chapter 11 reorganization bankruptcy since buying Volante.

Quiet place and very safe here but my place has seen an increase in roaches and bugs needs a total overhaul also the rents are a bit high for the area. You have to sign a contract with direct deduction out of your bank account.

Didn't appreciate the buy in surprise. Thought the care was underwhelming. The facility and activities were a 5. I would recommend, especially if it was a quick place to heal. The medical was lacking, but everything else was pretty great, but the activity director is amazing and I would say was the best part for my in laws recovery

We had a good overall experience with volante. The staff were wonderful from the very beginning—helpful, patient, and caring throughout my father-in-law’s stay. The facility is clean and comfortable, though it’s a bit older and the rooms are on the smaller side with just a mini fridge. The main downside for him was the food. He often mentioned that the portions were small and the menu didn’t have much variety. Still, he always spoke highly of the staff and the care they provided. I’d say it’s a good option if attentive staff and a supportive environment are your top priorities, but there’s room for improvement with the dining service.

It’s new, lots of great activities. Restaurant experience is lovely . Intake was a bit of pressure . If the person(s) seeking new form of living and family is involved to advocate, plus compare to other providers , should be fine. It’s stressful time to make the change and we all handle that in our own way.

Hopefully with the new owners, maintenance issues will get addressed. Been 4 months of asking for repairs, and still waiting. Friendly staff. Wished the dining staff had better hours to accommodate all needs.

Good - It is a Beautiful place nice people. Bad - They raised their prices per month anywhere from [fee removed] to [fee removed] dollars. Crazy. It's a nice place but not that nice.

The place overall is nice. Having said that, you're always going to find 1 or 2 people that are part of the staff that could use additional training. I guess the training would entail something like how to be more professional at work. There are activities that are offered but what would be nice is to have someone to encourage the residents to participate more and leave their rooms. The food is good and the place is clean.

The admin [name removed] was a HUGE disappointment. I would not recommend the place besides a few nurses and [name removed]. [name removed] is a very nice person and the nurses seem pretty good but the turnover has been a lot and the admin was not at all what someone would expect.

It is a beautiful building. I think the initiation fee wasn't explained well which was unsettling. My in-laws have been able to socialize and heal from my mother-in-law's illness despite getting nearly no care from the medical staff. The first two weeks I did basically all her care and had to push for the minimal care that she even required. The follow-through with the care staff wasn't great. They have however enjoyed all the social interaction and activities. The food has been mostly good. I would definitely say it would be a good place for more independent living. As a family member you need to be diligent to make sure the care promised is being delivered. Unfortunate that the care wasn't 5 stars as I am a RN which was very disappointing. Otherwise, we would highly recommend over a typical nursing home environment.

The care staff is great overall, better than where she was before. More responsive overall, although occasionally she has to call down to remind them of something she needs. The prices seem to go up frequently. It's a very expensive place.

Even though a new corporation has taken over, there are remaining loyal employees. That says a lot! Personally, I am so proud and appreciative of all the teams. Thank you for your support & service teams!

We picked this community because of the location, recommendation from you all and we loved the administration.

It's not a bad place but there are likely places with better value. We picked this community because my loved one had a criminal background from a long time ago and couldn't pass background checks.

I have had other residents mail in my mailbox.Three different peoples mail was in my mailbox. It’s hard to get the front desk or office. Most times I just hang up.. I worry a lot because I’m waiting for some very important mail, because other residents mail was put in my mailbox,I’m afraid that the important mail I’m looking for may have been put in someone’s mail box by mistake.Otherwise I feel safe here and the staff treats me with respect.