Legacy Retirement Communities

I don't feel like my mom has been getting the care she needs. Right now they are understaffed, although the staff they do have are great and do their best. It's just hard with Covid and staffing issues, which I know are happening everywhere. But basically my mom was getting better care where she was previously in independent living with some extra assistance coming in. Here, they don't have as many rides to doctor appointments (transportation is limited to two days a week, and it's always booked). They don't have as many nurses to take care of bandaging. They don't have the PT staff she needs for her recovery. She has to bring in her own PT and massage, as well as Uber for appointments. And then she's paying for those things on top of what she pays for assisted living at Legacy Village. She doesn't like the food as well. She wishes she had never moved.

Our loved one did not like the food there, they said it was repetitive and it got old fast. The value was pretty expensive, and every time we had to visit which was probably due to covid, we had to sign a paper and get our temperatures taken. We felt it was easier getting into a hospital, and the front desk workers were not always very friendly.

I would tell others not to use the memory care area. I wouldn't recommend this community for challenging memory care residents. The staff needs more experience with dementia and more staff to help in memory care. The community had great food.

I would suggest you keep looking. Don't get fooled by the beautiful community, or the kindness of the marketing/selling coordinator. The information that was conveyed to us was somewhat different what we experienced. The communication was poor in regards to the staff and families. The staff wouldn't communicate the major complications with my loved one to me. There were issues with invoices and had to ask for invoices as well. I have left a message about a refund, and haven't heard back from the person. I was only getting feedback from the primary caretaker from the previous experience outside of this community.

We chose Legacy House of Centennial Hills because it was the closest to my home. The room sizes here are small compared to others that we looked into. The food that we ate here was very good. Overall, I would recommend to others.

The activities at Legacy House are great, and we love the rooms they have for the residents. Our only major complaint we had is with the restaurant, the staff is terrible inexperienced. They are sweet, nice and pleasant enough but they just do not know how to take our orders, or deliver our food on time. Sometimes it even takes awhile for them to bring us condiments.

Apartments very small. Other places I liked better.

I liked it here, but staff was a little Inpersonable and couldn’t answer a lot of my questions. I did a “pop up” visit and they weren’t prepared. It appears as though a lot of services aren’t included and they want to nickel and dime you to death.

The meals could be much better.

While looking into various options for my love one, I got a very off putting feeling after touring this facility. The way that they price structured a few things made me feel uncomfortable. If you wanted little things it seemed that there would be extra charges for that instead of having an overall fee. It just put me off. However, the facility itself was spacious and clean just not exactly the right fit for my love one.

I got the opportunity to tour this facility. It looked very nice, but it looked very sterile and impersonal. It did not have the homey feel that we would have liked for my loved one. The rooms were also a bit small.

I toured this community. I was not happy that the person that was supposed to give me a tour was not there. When she did arrive she was not friendly and I did not like that she did not remember that I was coming for a tour. The rooms are nice and clean. We did not see the menu of the meals. I would recommend that other families tour this community for the care of loved one.

It is a really nice place, but there have been a few things that have disappointed my siblings and me. First, the toiletries are not included. Second, on the brochure, it says that transportation is included, but when we needed it they said it was not available at this location. The place itself is very nice, and the meals that they serve are good, but there are some things they can improve on.

My mother lived at Legacy House for 4 years and there were many good things about her stay there. The facility is very clean and beautifully kept. The staff are friendly and courteous. The activities are wonderful. However, as her needs increased, I became more and more unhappy. My mother's nutrition was the biggest issue we had, and the staff did not adequately care for her with regards to this very important part of an elderly person's care. She refused meals to the point that she was eating only once daily. It wasn't until I visited her a few times in a row where she looked in very poor health, with poor color and trembling limbs. I discussed the issue with the staff and they suggested Ensure meal replacers, which I would have been glad to have provided if I'd know it was needed. My mother immediately improved after we purchased the Ensure. Her care became to demanding for an assisted living facility and I moved her in with me to avoid a nursing home. Since she's been with me I've realized how poor her nutrition was at Legacy House. She still refuses meals with me, as she did with the Legacy House staff, but I take the time to make sure she drinks meal replacers and has a better quality diet. I was especially disappointed that someone at Legacy House did not take control of her nutrition and contact us to discuss the matter so that we could come up with a solution. We as her children did not know the extent of her meal refusal, and eating every 24 hours is probably not a good plan for an elderly woman. No one called us to tell us it was happening. The staff should have been proactive in addressing this issue. Since my mother has lived with me her health has improved. Shame on Legacy House for not addressing this issue at ALL, let alone appropriately.

The staff at Legacy House South Jordan were very courteous and were able to answer all of my questions. The residents seemed to be very happy and they enjoyed the food. The rooms in the community felt very small because they ceilings are low and they are dark. The community could use an update to brighten the community to give it a bigger feel.

I would like to first say that there are many staff members that do their job and seem to care. However, it is up to the loved ones to be an advocate and watch what is happening. Don't ever assume that because you are paying for something or because staff tells you that it is happening, that your loved one is getting what they need. Every month, we were getting charged for services that were not needed or were not performed. It was difficult to talk with those in charge because they were not there, or would not call us back. Services were often not performed, and things were being taken care or, so me and my family members would do it instead. The apartment layout is nice and it is cleaner than some I have seen. But there is not always someone at the desk and the door is not locked.

Legacy House was not the right fit for our loved one. After several months we found a different facility. If your loved one is self sufficient, Legacy will work. If they need memory care and special additional care like bathroom help, special diet, help dressing, etc this is not a good fit. Response is slow, lot's of agreements to provide additional care, but seldom gets done. It is clean and safe, but that is about it. Once we found a true memory care facility - the experience was night and day. Just make sure you are aware of your loved ones needs and monitor the situation carefully.

The rating was a 5 until a few months ago. The food which was great is now occasionally good, but many times inedible and at times the meat is a mystery-can't even tell what it is supposed to be. My loved one was getting a lot of pressure to be in bed before 9 because "that is when they get off".

They offered good activities and food was good. Downsides were that dining facility was too small to accommodate residents so they had to eat in shifts, first come, first serve. Parents couldn't eat together at the same table. Sometimes staff forgot to come back for them and they called me at 7 pm to bring them a sandwich. Housekeeping was hit or miss. The room went 6 weeks without being vacuumed. Showers were not provided as scheduled. The facility determined what cares were needed, but they did not consistently provide the services. Honestly it was pretty awful given the price point. Also rooms were out of compliance with ADA standards. Too small for wheelchairs, which was a problem when occupants both used them

Legacy used to be a wonderful place, until recent management changes were made. Within the last 6 months, there has been a huge turnover with managers, and the ones currently running it are cruel. They have no humanity. My loved one used to thrive at Legacy, now she is depressed and declining. With the way things are going right now, I wouldn't recommend Legacy to anybody. If there is a change in management (specifically [name removed]), I would reconsider my review.