Legacy Retirement Communities

Legacy house has the potential to be really good , although due to management turnover and understaffing the experience is not up to par for the price. We experienced long waits for food and other services. Some of the best people have left. Transportation to doctors is insufficient.

2023 Rent increase 8%. In 2022 I understand there was a similar increase. Corporate ownership = primary goal is not the residents. Residents concerns continuously ignored by local administrators and owners. Example: main elevator out of service for 1 month so far. When asked status of repair, admins reply was vendor was asked for a quote. Vendor hasn't responded. Admin hasn't followed up or asked other vendors to submit a bid.

The building is new (3 years old) but had several problems that they were slow to solve. Apartments are nice with a large kitchen.

My loved one is a resident at Legacy House of Taylorsville. The staff is very friendly and always willing to talk to us. Our loved one is 65 and the average age of a resident is 74. We would like it if he had more in common with the other residents. Although they clean the apartment every week, it seems to always be a little dirty. We feel that the staff genuinely cares about him as a person and want what's best. The location is in a beautiful neighborhood. The medical staff are very knowledgeable and on point.

I probably made a mistake by going here. There is so much staff turnover. And the food is terrible, just one casserole after another. They can't even cook eggs right. I do like my apartment a lot. It's the right size. It's convenient. The shower is really great. But the food is just so awful. And there's not much camaraderie here. Everybody is in walkers/wheelchairs, and I'm still in pretty good shape, so I feel like a fish out of water. It's just not what I expected independent living would be like.

The atmosphere was not as friendly.

I don't feel like my mom has been getting the care she needs. Right now they are understaffed, although the staff they do have are great and do their best. It's just hard with Covid and staffing issues, which I know are happening everywhere. But basically my mom was getting better care where she was previously in independent living with some extra assistance coming in. Here, they don't have as many rides to doctor appointments (transportation is limited to two days a week, and it's always booked). They don't have as many nurses to take care of bandaging. They don't have the PT staff she needs for her recovery. She has to bring in her own PT and massage, as well as Uber for appointments. And then she's paying for those things on top of what she pays for assisted living at Legacy Village. She doesn't like the food as well. She wishes she had never moved.

Our loved one did not like the food there, they said it was repetitive and it got old fast. The value was pretty expensive, and every time we had to visit which was probably due to covid, we had to sign a paper and get our temperatures taken. We felt it was easier getting into a hospital, and the front desk workers were not always very friendly.

I would tell others not to use the memory care area. I wouldn't recommend this community for challenging memory care residents. The staff needs more experience with dementia and more staff to help in memory care. The community had great food.

I would suggest you keep looking. Don't get fooled by the beautiful community, or the kindness of the marketing/selling coordinator. The information that was conveyed to us was somewhat different what we experienced. The communication was poor in regards to the staff and families. The staff wouldn't communicate the major complications with my loved one to me. There were issues with invoices and had to ask for invoices as well. I have left a message about a refund, and haven't heard back from the person. I was only getting feedback from the primary caretaker from the previous experience outside of this community.

We chose Legacy House of Centennial Hills because it was the closest to my home. The room sizes here are small compared to others that we looked into. The food that we ate here was very good. Overall, I would recommend to others.

The activities at Legacy House are great, and we love the rooms they have for the residents. Our only major complaint we had is with the restaurant, the staff is terrible inexperienced. They are sweet, nice and pleasant enough but they just do not know how to take our orders, or deliver our food on time. Sometimes it even takes awhile for them to bring us condiments.

Apartments very small. Other places I liked better.

I liked it here, but staff was a little Inpersonable and couldn’t answer a lot of my questions. I did a “pop up” visit and they weren’t prepared. It appears as though a lot of services aren’t included and they want to nickel and dime you to death.

The meals could be much better.

While looking into various options for my love one, I got a very off putting feeling after touring this facility. The way that they price structured a few things made me feel uncomfortable. If you wanted little things it seemed that there would be extra charges for that instead of having an overall fee. It just put me off. However, the facility itself was spacious and clean just not exactly the right fit for my love one.

I got the opportunity to tour this facility. It looked very nice, but it looked very sterile and impersonal. It did not have the homey feel that we would have liked for my loved one. The rooms were also a bit small.

I toured this community. I was not happy that the person that was supposed to give me a tour was not there. When she did arrive she was not friendly and I did not like that she did not remember that I was coming for a tour. The rooms are nice and clean. We did not see the menu of the meals. I would recommend that other families tour this community for the care of loved one.

It is a really nice place, but there have been a few things that have disappointed my siblings and me. First, the toiletries are not included. Second, on the brochure, it says that transportation is included, but when we needed it they said it was not available at this location. The place itself is very nice, and the meals that they serve are good, but there are some things they can improve on.

My mother lived at Legacy House for 4 years and there were many good things about her stay there. The facility is very clean and beautifully kept. The staff are friendly and courteous. The activities are wonderful. However, as her needs increased, I became more and more unhappy. My mother's nutrition was the biggest issue we had, and the staff did not adequately care for her with regards to this very important part of an elderly person's care. She refused meals to the point that she was eating only once daily. It wasn't until I visited her a few times in a row where she looked in very poor health, with poor color and trembling limbs. I discussed the issue with the staff and they suggested Ensure meal replacers, which I would have been glad to have provided if I'd know it was needed. My mother immediately improved after we purchased the Ensure. Her care became to demanding for an assisted living facility and I moved her in with me to avoid a nursing home. Since she's been with me I've realized how poor her nutrition was at Legacy House. She still refuses meals with me, as she did with the Legacy House staff, but I take the time to make sure she drinks meal replacers and has a better quality diet. I was especially disappointed that someone at Legacy House did not take control of her nutrition and contact us to discuss the matter so that we could come up with a solution. We as her children did not know the extent of her meal refusal, and eating every 24 hours is probably not a good plan for an elderly woman. No one called us to tell us it was happening. The staff should have been proactive in addressing this issue. Since my mother has lived with me her health has improved. Shame on Legacy House for not addressing this issue at ALL, let alone appropriately.