Legacy Retirement Communities

They have large windows that make the community feel welcoming. The staff is very nice and listens to my concerns. They have a lot of turnover and are short staffed. When the call button is pushed it can take more than thirty minutes before help arrives and I don't believe they check on my dad as often as they should. The food has gotten worse and sometimes the food is served cold.

Great transportation. Good location. The building and grounds are well kept. The lobby and downstairs is pretty nice. However the rooms and the halls are dated and old with dirt colored colors. It makes for not a very peaceful environment. They are repainting and updating some of the rooms as the residents move out. Hopefully they will do the halls soon. The food is not good. Service to get the food is very slow. They do not have high speed internet...if many people use it it is so slow you might as well give up. The activities are good and they have a variety. Really nice people live here. We have had a bedbug problem they are trying to fix and finally we smell gas a lot from the kitchen. When I ask about it they always tell me not to worry about it.

They five years ago was outstanding. I was once an applicant as I was leaving [Removed] a caregiver was impolite to a resident who asked for help. I thought maybe A better fit is a smaller community. I wonder if the aides know these people pay good money to live here it probably would flip her lid. Disrespectful

I'm not too happy with them - very lax about memory Care Residents- not a lot of professionals there- they have A few good nurses, and then your on your own! Answer time is around 15 minutes when they ring a buzzer - or some times- they never come at all! They let patients go in other rooms and say nothing ! Most of employees stand around eating ice cream or snacks every afternoon! Or watching TV! Just walked in his room sand no one made his bed today and it's almost 1:00 pm

Legacy Village acts like it cares about the community. They make sure and support publicly things that make them look good. However, they are a corporation. They do not care about the residents or their families. They only care about money. They make the aides come in sick and threaten them with being fired if they don’t. Which by the way causes the residents to get ill. They hid having Covid, flu, RSV, bed bugs, etc… at the detriment of the residents. They portray the events that are put on for the retirement and assisted living but the memory care are hidden and forgotten about. It’s all for show to make them look good. The aides and nurses are wonderful but the management and corporate side are all about the money.

Incompetent: 1. not having or showing the necessary skills to do something successfully. Inept: 1. awkward or clumsy, inappropriate, unsuitable, out of place, absurd or foolish, 2. without skill or aptitude for a particular task or assignment. Legacy Village Management and the majority of the Legacy Village staff (see above) Legacy Village Management and Staff are incapable/unable to provide for the fundamental needs of their residents, such as dignity and privacy. The Staff and Management are unable to provide for basic services, such as food preparation, meal service and standard dietary provisions. Additionally, Legacy Village does not have the vocational capability to provide for a variety of critical, clinical needs such as medication administration and management. At Legacy Village those who require the most care, get the absolute least. If you read their missions statement, they fail at every level. There is nothing ‘premier or elevated’ about their level(s) of care.

I'm the legally appointed personal representative of my mother's estate. She was put in this facility by her estranged offspring in 2018 after being taken from her Maryland care facility. I placed a welfare check call to the local police department after my mother called me crying, scared, & not sure where she was. That report reflects law enforcement contact was stopped by an employee at the facility. An employee dissuaded law enforcement from speaking with my mother, the victim, under a valid welfare check call. I subpoenaed facility records for the probate matter. Prescribed meds weren't dispensed due to machine error, my mom was found drinking from a moldy coffee cup, she fell multiple times breaking her femur & then she was found stuck between her bed and nightstand, & staff witnessed she "had a seizure". I'm filing formal complaints against Legacy House of Logan based on the official records I've received. Signed, [name removed] Personal Representative & Loving Daughter

I've been here for 6 months. The Admin are great, they do try their very best, but the med techs and care givers, take forever to come to you and really can't be bothered. The food is very iffy. Very little variety or flavor. Most of the kitchen staff is nice but one. And she acts like a spoiled 3 year old and should have been terminated ages ago. I wish they would truly listen to the residences. When you are paying out this much money, you should be treated kindly, and with respect. Not being yelled at or put down. I'm not seeing how this is the way to spend your last days.

DO NOT PUT YOUR FAMILY HERE, particularly if they have Alzheimer’s or dementia. My brother and I put both of our parents at Legacy House of Southern Hills because we liked that it has assisted living and memory care to accommodate our parents’ unique needs (Mom is in assisted living and Dad is in memory care). Fast forward a few months and formal reports have been filed with the Department of Health & Human Services and Adult Protective Services with the support of the long term care ombudsman’s office. The problem begins and ends with the director, [name removed], who is grossly incompetent and uncompassionate. Everything I share next has been documented and is intended to make the public aware of the real danger here, while respecting my parents’ privacy. Dad started on the assisted living side and was settling in well, socializing with other residents, attending happy hour and going for walks. However, he wandered outside one day and we made the collective decision to move him to the memory care side. That’s when the care abruptly changed. There is little to no activity or social programming to speak of for memory care patients, so the stimulation and interaction ended for my dad. That’s when he started exhibiting understandable frustration and agitation. As a result, Dad had an “incident” and we got 3 different explanations of what happened. As with all incidents there, you’re lucky to be notified, let alone receive a clear story, and you’ll never see any documentation. At least that time they sent him to the hospital, but upon his return, there were two more undocumented incidents, one of which was a fall that resulted in a limp, but no one sent him to the ER to ensure he was OK. On the assisted living side, my mom also suffered a bad fall that resulted in injury, but we weren’t so much as notified, and they didn’t have transportation to bring her back from the hospital. My mother has also been dealing with a dangerous resident who lives across from her who threatened to kill my mom before trying to attack another resident. I asked [name removed] when this would be addressed, but there’s still no plan. Speaking of plans, we tried meeting with [name removed] to come up with a care plan for my dad to ease his restlessness, but she wasn’t interested in identifying activities and therapies that could benefit him. Instead, her answer to us, and a senior health advocate who joined the meeting, was for him to leave if we weren’t happy with the standard of care. Her idea of helping your loved one is to send them away if they’re not complacent drooling in front of a TV. I asked her for copies of their memory care activity calendar and received one for next month. When I asked for previous months’ copies, I received some scrappy Word docs dating back to [date removed], which strengthened my suspicions that she’s creating these retroactively to cover herself. As we try to wait out the COVID pandemic, my dad has been left heavily medicated and neglected. My mother sent me a picture of him from one of her recent visits. (We had to fight for our mom’s right to see our dad, as a Legacy caregiver told my brother and I that [name removed] had forbidden them from seeing each other.) The photo showed my once chipper father, slumped over in bed, shirtless, unshaven, in wrinkled and dirty sheets. Mom said he was nearly unresponsive and couldn’t even sit up to talk to me on the phone. He's basically naked because no one washes his clothes, even though that's included. Prior to moving my dad to Legacy, we had a private caregiver who was so wonderful that Legacy hired her. Needless to say, she’s been transferred from memory care, likely so she doesn’t see my dad’s drastic weight loss and rapid decline in cognitive functioning. My parents are everything to me. My dad was a 747/MD-11 airline check captain that could tell the best jokes in the world. Now he’s a shell of a man who cries when he hears your voice on the phone. I cry constantly about my parents being at that house of horrors and will stop at nothing to expose [name removed] for the fraud she is.

Mom laid in bed for a week, after falling & breaking bones in her room at Legacy. She had no ability to move w/o pain. Legacy CNAs helped her up when she fell and put her back in bed. Unbelievably, NO Ambulance was called!! X-rays taken days later at Legacy showed mom had broken bones. Yet Legacy still would not call 911!! The US is not a third world country! Mom had no access to an MD’s evaluation for over a week. Assisted living is No hospital! No rehab. No nursing home! It’s NO place to lay in bed w/ broken bones for over a week w/ few pain meds & no hospital or MD’s medical attention!

They dropped my step-dad off at the ER without letting my mom know, because they could not handle him.

Scheduled a tour, no one was present

The place looks nice. The food is like high school cafeteria fare with fancy names. They don't pay the poor employees enough and have high turnover and lack of good service. You can wait a half hour or more to be served. The internet is OK sometimes and other times it is awful. If you complain they tell you you can pay more and upgrade your plan. MY TV is sometimes good and other times there is no picture. (Very Random) I am old and all I can really enjoy is eating, watching TV, and surfing the web. I can't walk, I can't participate in most activities. They should spend more money on the food, and internet than the fancy furniture, decorations and image in the halls and lobbies.

They are more concerned about decorations than the food quality, Wi-fi speed and the TV reception. If you have problems they say you can pay 45 dollars a month extra for faster internet etc Everything adds money to the price. Every year there are increases in the rent. 60 to a 100 dollars or more. TV problems are random and they claim it is the splitters and if you are at the end of the hall you may get poor reception.

Legacy a House of SJ & it’s sister Co. Aspire Home Health let dear sweet relative rot in bed w/a completely broken femur w/o medical care for a week. Resident’s Head was Bruised & they could not move. Xrays taken in-house revealed it & still No one called 911!! WTH?!

If you value your family Member DO NOT have them reside here. My 77 year old mother with parkinsons disease was a former full time resident charged for the highest level of care and they did the bare minimum for her. They didn't understand the disease nor trued to, berated her and insulted her ( I had cameras in the room). On two occasions over an entire weekend the med techs did not give her her medicine which literally leaves her paralyzed without it. The food is sub par and the employee turn over is very high. SHe was private pay and as soon as they found out she had to go on achhhs they kicked her out. Please do not send your family member to this assisted !!

Legacy House of Logan ignored my requests for a doctor to be called for my 79 year old mother, a resident in their memory care unit. She was gasping for breath and was incoherent on [dates removed]. Staff refused to call the doctor at my request, because I am "not on the list", and then banned my calls. My mother died on [date removed]. She was gravely ill on [dates removed]. I called the Utah Ombudsman, [named removed], for a welfare check, but he failed to do his job and did not visit the facility to check on my mother. The on-staff nurse was "giving her fluids and keeping an eye on her". Now my mother is dead, from pneumonia.

NO PLACE FOR MOM!! Mom laid in bed for a week, after falling & breaking bones in her room at Legacy. She had no ability to move w/o pain. Legacy CNAs helped her up when she fell and put her back in bed. Unbelievably, NO Ambulance was called!! X-rays taken days later at Legacy showed mom had broken bones. Yet Legacy still would not call 911!! The US is not a third world country! Mom had no access to an MD’s evaluation for over a week. Assisted living is No hospital! No rehab. No nursing home! It’s NO place to lay in bed w/ broken bones for over a week w/ few pain meds & no hospital or MD’s medical attention!

Anyone thinking of moving into or having a parent move into Legacy of Centennial Hills should seriously rethink that move. The food is so horrible many residents avoid eating in the dining room opting to go out for lunch for one meal a day so as not to have to then go to the dining room for dinner. The food is greasy, cold, unappetizing and many times not what is listed on the menu or on the daily special. The dining room staff is rude and uncaring of the resident's needs. Asking for anything out of the ordinary of a plate of food set before them goes unfulfilled. The monthly rent goes up for anything a resident does or needs that requires "attention". It is horrible.

I toured this facility and asked the marketing director to show us the cheapest room available. We came back with our loved one for a second tour. The marketing director instead of finalizing our paperwork decided to show even a cheaper room to someone else. We sat in her office waiting for well over an hour. After we learned she gave the cheaper room to a walk in (we had an appointment) we walked away from this place. I'm glad this happened as we found a much better group home that made our loved one a priority. It's a really nice facility but clearly they only care about the bottom line and making as much money off people as they can.