Legacy Retirement Communities

Businesses across our region have unmet hiring needs. Legacy House lost their experienced food manager and most of the kitchen staff weeks ago. Since then, the meals are much lower quality and not very healthy. My mother-in-law is vegetarian and they have been unable or unwilling to provide adequate quality and variety of protein substitutes. She does not advocate for herself very well and often supplements meals in her studio apt. Otherwise, we are pleased with the facility and staff.

My experience is with memory care so it's difficult to know the extent of the care unless I'm there 24/7, but I've noticed that the residents on the assisted living side always look happy.

I would say it is definitely a community you should consider. The evening and night staff were not as attentive as they should have been. They were not consistent with a night-time regiment and did not check on him enough during the night.

I am currently a resident at Legacy House. I moved here from Tennessee. My husband had passed, and my son flew me to Las Vegas to live with him but because he worked all the time, I missed being around people and being social because I love to talk to people and get out. So, I asked my son to look at Assisted Living communities for me and he found this place and I love it. It is very clean, and I love my modern looking apartment and I have a beautiful view of the courtyard. Right when I first moved in, I was greeted with smiles and welcomes. The staff are so friendly and so are the residents, I love talking to my group of gals in the dining room and at activities. They have activities going on all the time, I like the arts & crafts and the new Yappy Hour with all the dogs. The food is good, I'm not cooking so that the best part. The only thing I would say is they did have a hot water issue, but the maintenance team was really good at communicating on when it was getting fixed.

With every institution there will be situations that make you uneasy. Legacy House is no different. From staff shortages to mistakes being made that all become concerns for your loved one. That being said most of the concerns are not of the serious or life threatening incidents. I would like to see quicker response time to calls for assistance. I would like to see a wider variety of choices when it comes to meals. I do appreciate the patience and caring staff gives. The concern for the residents is beyond compare. All in all I would give Legacy a B+ in over all efficiency an care.

My loved one was previously a resident at Legacy Village of Salt River. They were not able to accommodate my loved one's behavioral issues. They did try, but the issues continued and we ultimately had to move my loved one to a different place. It was a good place, just not the right fit for my loved one.

I have recommended Legacy House to several people. I plan on moving my wife and myself there when out multi-level home no longer functions for us. That's as good a recommendation as I can give.

Food is cold waiting forever for service. Sitting for 30 min to get served and watching other people wait to get a server. The food should should be included as a level of service and is not to the standard.

My mother in law passed away one day after being there she fell, she never made it to her room she was in a 'spare' room waiting for her room I wasn't impressed at all we go charges a lot for 1 day there we didn't get her meds either when we picked up her stuff

Mom's first 3 weeks we tough, but better than expected, until the holidays hit. It set her back. She misses home, her independence. Loves making friends and is actually taking the elevator nearly daily, even by herself. SHE HAS BEEN TERRIFIED OF ELEVATORS for most of her 83 years! She loves not having to worry about meals and preparing them. The staff has all been so friendly and immediately felt so welcoming.

I am very thankful and happy to live at Legacy. It is a very friendly community with friendly and helpful staff who care about us. I really enjoy the activities. The friendliness of staff and residents are top notch.

Cleanliness for Villas is scant, food is below standards as to quality & consistency. Pay too much for the lack of concern.

Inquired about options for mom and dad for the future. Building had positive energy in environment. Everyone was friendly and welcoming. Felt very warm and home like. Great options for activities, food and care. We really liked the villas as a starting point for our parents to start scaling back on things and making the first step to senior living.

My mother has lived at Legacy House for almost 3 years. Although she didn't need much assistance when she moved in, it has been good to know that as she has needed more help with things, the help is there. Legacy house has contacted me several times with concerns about her well-being.

The quality of CNA's from Legacy is generally very good, but there are too many CNA's from [vendor removed] that are not qualified and do not have a commitment to the facility or patients. Three times I have waited an hour to get help. 5 times they forgot to close my leg or hight bag. Floor dust ruffle & sheets wet.

It's a clean classy place. Very modern where you will find a good overall quality of life. It is expensive and the food is subpar considering the cost of living. We picked this community, because of the location and cleanliness and modern decor.

Closer to family, newer facility, straightforward Floorplan, easy to understand charges.Nice place, good food, good value. Needs better communication between residents and staff,

My loved one is currently a resident at Legacy Village of Salt River and overall this facility is a 4+!. The staff is good. Their responsiveness to issues is good. The food is good. Housekeeping is once a week and works well for the resident. The move in was stress free and they were very accommodating. My loved one is settling in and feels very safe and well cared for. I would recommend Legacy Village of Salt River to others.

It is okay. The weekend staff you have to keep on them. We picked this community, because it is close to family. I would recommend to others.