Legacy Retirement Communities

When picking up patient after calling she is not ready. On [date removed] for example had slippers on not shoes did not have hearing aids in and was not in a coat. Usually without coat delays picking her up.

We toured Legacy House of Southern Hills and it was a beautiful facility. Everything looked great. However, the residents at this facility seemed less engaged.

Although the support staff is average, one stands out. She shows empathy to those she serves in the dining room. She's always ready with a comforting smile and the willingness to make her customers feel at home.

I toured this community and it seemed great!

Most of the staff is good, there are some who could use an attitude adjustment. It would be a perfect place if everyone worked at the same level as management. I find the food too salty and I called for help with my oxygen tonight at about 12:30, it's now after 1:00 am and no one has come. It's a good thing I know how to do it. In my opinion, the graveyard shift could use a shakeup. I think [name removed], [name removed], and [name removed] go the distance to relieve residents' concerns.

Our experience at this facility has been pretty good so far. The staff are all very friendly and know everyone by name. The cleanliness is great, it's a fairly new facility. The activities have stalled a bit (I think mostly because of Covid), but the Activities Director is really trying. Communication with the family is pretty good. I visit at least a couple times a week and the staff frequently asks me how mom is and if she needs anything. My only suggestion for improvement would be with billing. The monthly cost is inconsistent and I'm having trouble figuring out why. Overall, it's a good place and I feel like my mom is able to get the help/care that she needs when she needs it. I've recommended this facility to friends and family and will continue to recommend them.

The overall staff is friendly, helpful and courteous. The care staff is helpful and responsive. The cleaningstaff, always take time to talk to the patients. The day time staff, get the patients involved and happy.

Everyone is nice. Too much turnover in the dining room.

After never having lived in a facility, its tough to say. I have no real complaints, I like the people and meals. I miss being able to cook but enjoy the food.

The facility is lovely, I have an adjustment from living alone to living in a community. I like it through. I don't attend a lot of activities due to my age.

Beautiful building. The staff was friendly, the rooms I was shown were clean and nice.

I enjoy living here

meals: generally good, kitchen staffing poorly staffing, not well satisfied. Activities, wide variety, very creative, well planned. Communication needs improving. Employees - very interactive in care and residents. Needs some improved training. Director is slow to pay attention to simple requests

Better breakfast options

It would be to the advantage of everyone here if the diet was planned for the population they are serving. Spicy, heavy foods are not ideal and wider variety on breakfast.

This is a very new community. It was more modern and more upscale than what my loved one would have wanted.

I think people who work here try so hard. I've been here over four years. I really like it here. The concierge are fantastic. The team works very hard to help. For me it's been a good experience. We could use more transportation options.