Legacy Retirement Communities

The staff is very attentive and they work hard at trying to make everyone feel apart of the community. They do many activities at the facility and quite a few picnics and some eating out experiences at restaurants.

It's a lovely place but when they sent her to the ER because my Mom fell the second night she was at her apartment (Assisted living) they sent her out without any of my contact information or give me a call. I had to go find her once I heard that she was sent to ER during the night. The hospital workers were glad to see me walk in looking for her. After couple of incidences along the way...a stay at a rehabilitation Ctr and another visit to an ER, the nurse in charge ( [name removed] ) determined that my mom cannot live in an assisted living side of the place, so the Legacy House fast tracked her to move into a Memory Care side. She has been there over five months now.

The staff and med techs were kind. Many of the CNA's were very skilled and helpful in memory care. The food was ok. The facility was nice, clean and kept in working order.

The meals and dining is a 3 at best but they are in the process of changes. The staff really does a great job knowing the residents names.. When I visit and we are out in the facility that make a point to say hello and know the residents name.. very kind and attentive if the residents ask for anything...They have a really good calendar of daily activities.. The apartments do not feel like an assisted living with nice 10ft + ceilings and the wall are very well insulated from noise of other units. The location outstanding with Southern Hill hospital a mile down the street.. There are also many different types of doctors offices surrounding. We can get to almost all my mom's different appointments within 10 mins. The food was really the only issue as it was just average a best.. they have recently changed staff and menu and they send out to the resident weekly now a survey and improvements that they would like to see... Overall we could not have chosen a better place for my mom..

My MIL went into hospital then rehab just a few days after arriving. But the legacy team regularly checked in to see how she was doing. Additionally, on Valentine's Day, legacy team member visited and gave my MIL A tulip plant and lovely card. It was very thoughtful. Overall the team is kind and supportive.

We picked this community because at the time, they offered the most activities for her. Would I recommend to others? That's difficult to answer because it would depend on the needs of their loved one.

I've lived of Legacy Village for over five years. Its become my home talk the people my family. It's a great village

Have lived on independent and now assisted living. Both are top-notch!

For the most part I've enjoyed my experience. The caregivers are kind with the residents and other staff. My only complaint is with the kitchen due to a shortage in staff the service is usually slow. I wonder have recommended to friends Legacy South.

It was a nice facility in a nice area that was close to home and where my sisters live. Respite stays seemed to be something they had experience with and were prepared for. I really liked the marketing rep that we met with. She spoke to my mother instead of only to me, the caretaker. She asked my mom about her interests, likes and dislikes. No place is perfect and my mother did not love it there. She won't love anyplace that is not her home! She did not care for the food or the noisy furnace in the room. I liked that they had a lift recliner in the room and comfort height toilets.

[name removed] was there on a respite stay for 1 month. However during that time I was very happy with her stay. The food was good, and the staff responded fairly fast when she needed help.

The dining has been very up-and-down from absolutely atrocious.)/ Cold food, out of stock items, poor taste etc). To really good. We have talked to the staff and put in several complaints, and it seems to have changed for the better we will see going forward

Clean, friendly, good health services and staff. Restaurant staff need training with table bussing. Communication about monthly events could be improved. Overall a good value.

Very pleased with the place compared to others in the area. It is expensive but worth it for a better quality of life if you can afford.

I would say overall, they are nice I'm not really pleased with how they clean my mother-in-law's place and I have to be on top of them about that. And there is high turnover, which I understand in that field there would be but overall I do feel comfortable and I feel that she safe and we have made some good contacts so that I have others that watch out for her although we do go pretty much a daily.

Businesses across our region have unmet hiring needs. Legacy House lost their experienced food manager and most of the kitchen staff weeks ago. Since then, the meals are much lower quality and not very healthy. My mother-in-law is vegetarian and they have been unable or unwilling to provide adequate quality and variety of protein substitutes. She does not advocate for herself very well and often supplements meals in her studio apt. Otherwise, we are pleased with the facility and staff.

My experience is with memory care so it's difficult to know the extent of the care unless I'm there 24/7, but I've noticed that the residents on the assisted living side always look happy.

I would say it is definitely a community you should consider. The evening and night staff were not as attentive as they should have been. They were not consistent with a night-time regiment and did not check on him enough during the night.

I am currently a resident at Legacy House. I moved here from Tennessee. My husband had passed, and my son flew me to Las Vegas to live with him but because he worked all the time, I missed being around people and being social because I love to talk to people and get out. So, I asked my son to look at Assisted Living communities for me and he found this place and I love it. It is very clean, and I love my modern looking apartment and I have a beautiful view of the courtyard. Right when I first moved in, I was greeted with smiles and welcomes. The staff are so friendly and so are the residents, I love talking to my group of gals in the dining room and at activities. They have activities going on all the time, I like the arts & crafts and the new Yappy Hour with all the dogs. The food is good, I'm not cooking so that the best part. The only thing I would say is they did have a hot water issue, but the maintenance team was really good at communicating on when it was getting fixed.

With every institution there will be situations that make you uneasy. Legacy House is no different. From staff shortages to mistakes being made that all become concerns for your loved one. That being said most of the concerns are not of the serious or life threatening incidents. I would like to see quicker response time to calls for assistance. I would like to see a wider variety of choices when it comes to meals. I do appreciate the patience and caring staff gives. The concern for the residents is beyond compare. All in all I would give Legacy a B+ in over all efficiency an care.