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Characterized by a company culture focused on family and guided by more than three decades of experience, LCB Management offers a continuum of senior living options at 41 locations across seven Northeastern states. Whether residents are looking for a maintenance-free lifestyle, are in need of assisted living services, or are seeking a memory care program for extra cognitive support, LCB Management can provide the solution. Read 1,208 reviews averaging 4.3 stars to see how LCB Management’s associates empower residents in their daily lives. With personal services that vary based on level of care, signature programs like Reflections Memory Care and Anytime Dining, and a calendar of activities and events to engage in, LCB Management communities are designed to suit each individual.

8.9

Review Score

1,208 reviews
41 communities
4 senior living award communities
Starting from $X,XXX/mo

LCB Management community listings

Showing 41 communities
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The Residence at Orchard Grove

258 Walnut St, Shrewsbury, MA 01545

Starting at$X,XXX+ monthly
19
19 Photos available
9.8
Review Score
49 reviews

A Place for Mom sent me a list of facilities in my desired area. We toured three. All were very good, but Residence at Orchard Grove stood above the rest. The facility itself has an open, modern design,...

Best Meals and Dining
Provides: Assisted Living, Memory Care, Independent Living

The Residence at Orchard Grove is a brand new monthly rental community in Shrewsbury. This luxury senior living community features independent and assisted living apartments along with a supportive neighborhood for those living with dementia and Alzheimer's.Featuring LCB's Everyday Gourmet dining...

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The Reserve at East Longmeadow

741 Parker Street, East Longmeadow, MA 01028

Starting at$X,XXX+ monthly
16
16 Photos available
9.5
Review Score
62 reviews

My Dad has been a resident in the Reserve’s memory care unit for [date removed]. He is benefiting greatly from the caring staff that provides regular medication management, meals and housekeeping. The...

Provides: Assisted Living, Memory Care, Independent Living

The Reserve at East Longmeadow is a new and exceptional assisted living and memory care community in East Longmeadow, Massachusetts. East Longmeadow is a beautiful city just outside of Springfield, one of the 'greenest' cities in the country with over 2,400 acres of parks. Springfield is also the...

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The Residence at Ferry Park

60 Cold Spring Road, Rocky Hill, CT 06067

Starting at$X,XXX+ monthly
8
8 Photos available
9.5
Review Score
62 reviews

I would highly recommend it! It's a wonderful place and everyone is so friendly and nice to my mother. I would give it a rating of 10 stars!

Provides: Assisted Living, Memory Care, Independent Living

Our assisted and memory care community is nestled on ten beautiful acres in Connecticut, providing a warm and inviting background for the perfect senior living experience. With spacious and comfortable accommodations that feel like home, events and activities that nourish that soul and...

... Read more

Suffield by the River

7 Canal Rd, Suffield, CT 06078

Starting at$X,XXX+ monthly
5
5 Photos available
9.5
Review Score
43 reviews

Suffield by the River is a wonderful senior living community offering my 95 year old mother a safe place to continue living independently near her friends and family. We are grateful for the exceptional &...

Provides: Assisted Living, Memory Care, Independent Living

Suffield by the River offers everything you could possibly want in senior residential living: - Independent living in beautifully appointed, spacious apartments with a full array of services and amenities. - Assisted living services offering as little or as much assistance as needed. - River's...

... Read more

The Residence at Cedar Dell

628 Old Westport Road, Dartmouth, MA 02747

Starting at$X,XXX+ monthly
19
19 Photos available
9.9
Review Score
32 reviews

Overall, the community is very nice. I especially enjoy walking the grounds to see the nature we are surrounded by. I love reading large print books from the library. We recently found out that we will be...

Provides: Assisted Living, Memory Care, Independent Living

Welcome to the newly renovated Residence at Cedar Dell!Located in Dartmouth Massachusetts, a tranquil south coast town, our community which recently received a $1.5 million full community renovation, is nestled on ten acres of land. We offer 61 apartments that are a combination of studio, one and...

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The Lighthouse at Lincoln

425 Albion Road, Lincoln, RI 02865

Starting at$X,XXX+ monthly
12
12 Photos available
9.9
Review Score
57 reviews
Provides: Memory Care

The Lighthouse at Lincoln is Rhode Island's only specialized memory care assisted living community, providing research-based treatment for older adults with Alzheimer's disease and other forms of memory loss.We provide the premiere research-based programming and interventions, including civic...

... Read more

The Residence at Great Woods

190 Mansfield Ave, Norton, MA 02766

Starting at$X,XXX+ monthly
9
9 Photos available
9.7
Review Score
33 reviews

When faced with finding an assisted living community for my mom with very short notice, A Place for Mom considered our needs and provided referrals to appropriate communities. Knowing that they had...

Provides: Assisted Living, Memory Care, Independent Living

Imagine spending every day as you wish enjoying friends and family, participating in stimulating cultural and social activities, and receiving just the right amount of support to have your best day everyday! The Residence at Great Woods is the area's premier assisted living community located in...

... Read more

The Residence at Stafford

1275 Route 72 West, Manahawkin, NJ 08050

Starting at$X,XXX+ monthly
9
9 Photos available
9.7
Review Score
42 reviews

The facility is beautiful and the memory care residents can go into any part of the facility they would like to visit with family. There is even happy hour on Fridays with live entertainment. The staff is...

Provides: Assisted Living, Memory Care

Welcome to our wonderful community, The Residence at Stafford, where life is rich with laughter, learning and enrichment. Here, you'll find the perfect lifestyle among our Assisted Living and Memory Care options. There’s no better way of knowing what’s best than seeing for yourself.Imagine...

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The Residence at Brookside

117 Simsbury Road, Avon, CT 06001

Starting at$X,XXX+ monthly
13
13 Photos available
9.6
Review Score
27 reviews

I love the staff, my Aunt is so happy there and we all are pleased with the support and communication. I would highly recommend.

Provides: Assisted Living, Memory Care, Independent Living

Located minutes from historic downtown Avon, our brand new community is nestled on beautiful farmland, boasting easy proximity to great shopping, houses of worship, and all of the wonderful cultural and recreational attractions in the area.Our dining room offers "Anytime Dining" from 7am-7pm, a...

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The Residence at Glastonbury

281 Western Blvd, Glastonbury, CT 06033

Starting at$X,XXX+ monthly
15
15 Photos available
4
4 Floor plans available
9.6
Review Score
45 reviews

This is a high caliber staff with little turnover- From the dining room service to the active engagement of all the directors, this is by far one of the best elements of this location. Everything is made...

Provides: Assisted Living, Memory Care, Independent Living

The Hearth is proud to offer Viking Pure Solutions’ electrochemically activated cleaning and disinfecting systems for our residents in each of our communities! This revolutionary safe and effective cleaner provides protection for our residents, teams, and families providing state of the art...

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The Residence at Shelburne Bay

185 Pine Haven Shore Road, Shelburne, VT 05482

Starting at$X,XXX+ monthly
12
12 Photos available
9.5
Review Score
17 reviews

Residence at Shelburne Bay is a facility you can be comfortable with. The staff is very accommodating and compassionate in working with your family members. They are easy to talk to when you have questions...

Provides: Assisted Living, Memory Care, Independent Living

The Residence at Shelburne Bay is an independent, assisted and memory care living community nestled in the friendly southwestern Vermont town of Shelburne, VT. Situated just a short distance from the breathtaking vistas of Lake Champlain, The Residence at Shelburne Bay is located within easy...

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The Residence at Quarry Hill

465 Quarry Hill Rd, South Burlington, VT 05403

Starting at$X,XXX+ monthly
18
18 Photos available
9.5
Review Score
22 reviews

Overall experience, we're very happy at the Residence at Quarry Hill. The staff are wonderful. The food is good, but it is not great. The cost is in line with others, but still $$$.

Provides: Assisted Living, Memory Care, Independent Living

The Residence at Quarry Hill is a premier Independent Living, Assisted Living and Memory Care community nestled on a wooded parcel in South Burlington, VT. When you join our family, you'll thrive in a vibrant community setting, and as importantly, your family and friends will have the comfort of...

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The Residence at Charles Meadow

125 Dover Rd, Millis, MA 02054

Starting at$X,XXX+ monthly
2
2 Photos available
9.5
Review Score
11 reviews

The Residence at Charles Meadow has been a great place for my Mom. All of the staff are friendly and compassionate. They seem to truly care about the residents they are taking care of. There are a lot of...

Provides: Assisted Living, Memory Care, Independent Living

The Residence at Valley Farm

369 Pond Street, Ashland, MA 01721

Starting at$X,XXX+ monthly
17
17 Photos available
9.3
Review Score
21 reviews

My mother really likes it The facility is clean, organized, and the staff genuinely care about the residents. Everything is amazing, but the price is astronomical.

Provides: Assisted Living, Memory Care, Independent Living

Located in historic Ashland, our beautiful community boasts easy proximity to great shopping, houses of worship, I-495 and all of the wonderful cultural and recreational attractions in the area.We offer 80 apartments for 84 residents; a combination of 29 studio, 29 one-bedroom and 2 two-bedroom...

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The Residence at Summer Street

14 Second Street, Stamford, CT 06905

Starting at$X,XXX+ monthly
14
14 Photos available
9.3
Review Score
15 reviews

It is easy for residents to get around, the public areas are very nice, and the bistro and restaurant are inviting and are great gathering places.

Provides: Assisted Living, Memory Care, Independent Living

WelcomeThe Residence at Summer Street is a premier luxury, and boutique-style Independent Living, Assisted Living and Memory Care community, in downtown Stamford, CT. When you join our family, you’ll thrive in a vibrant community setting, and as importantly, your family and friends will have the...

... Read more

The Residence at Silver Square

100 Sterling Way, Dover, NH 03820

Starting at$X,XXX+ monthly
18
18 Photos available
9.3
Review Score
29 reviews

My FIL was having behavioral issues, they were the only facility willing to take him. The staff has been outstanding in meeting his needs. Conversely Silver Square was no help at all with this situation!

Provides: Assisted Living, Memory Care, Independent Living

Imagine finally having the time to do the things that make you happy: Catching up on the best-seller list, getting out to the theater with friends, learning a new language, or just relaxing with the people you enjoy. Imagine life without the worries and stresses of maintaining a home. Imagine you...

... Read more

The Residence at Cherry Hill

1979 Route 70 East, Cherry Hill, NJ 08003

Starting at$X,XXX+ monthly
2
2 Photos available
9.2
Review Score
80 reviews

All I can say is we were at another facility for a year and the resident is 100% better. The only thing I can't attest to is the activities because unfortunately my loved one doesn't participate in the...

Provides: Assisted Living, Memory Care

The Residence at Cherry Hill provides multiple senior living options, including assisted living, memory care, respite care and on-site rehabilitation services. We are located on the northeast side of Cherry Hill New Jersey, just fifteen miles west of Philadelphia. We are lucky enough to be close...

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The Residence at Natick South

119 E Central St, Natick, MA 01760

Starting at$X,XXX+ monthly
11
11 Photos available
9.2
Review Score
6 reviews

I visited the community with my husband and we were thrilled with the staff - the Executive Director was so engaging and welcoming. The nursing team was outgoing and friendly as were the housekeepers and...

Provides: Assisted Living, Memory Care

Your next chapter in life starts at The Residence at Natick South. Ideally located just outside the city center and near Natick Mall, our luxury senior community offers a quiet, convenient setting where you can enjoy resort-style dining, sophisticated living options, and exceptional care anytime...

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The Residence at Freeman Lake

4 Technology Drive, Chelmsford, MA 01863

Starting at$X,XXX+ monthly
10
10 Photos available
9.2
Review Score
72 reviews

This community is amazing! The residents are always active, and there’s such a warm, vibrant atmosphere. The management team was so wonderful to my family throughout the transition. My mom has since moved...

Provides: Assisted Living, Memory Care

Home Sweet HomeLocated in the beautiful town of North Chelmsford, Massachusetts, our assisted living and memory care community is a place where you can thrive. Enjoy a full and active life knowing our care team is available 24 hours a day, seven days a week to help you with anything you need. You...

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The Residence at Boylston Place

615 Heath St, Chestnut Hill, MA 02467

Starting at$X,XXX+ monthly
3
3 Photos available
9.2
Review Score
20 reviews

We chose The Residence at Boylston Place because of the familiar location and nearby for me, the responsible person for my friend; easy walk to lots of stores and restaurants; newly redecorated; seemed...

Provides: Assisted Living, Memory Care, Independent Living

The Residence at Boylston Place is a senior living community that provides traditional assisted living with security and every opportunity for a full, enriching life. The Residence at Boylston Place is located in one of Massachusetts' most exclusive and picturesque towns and offers a lifestyle...

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The Residence at Salem Woods

6 Sally Sweet's Way, Salem, NH 03079

Starting at$X,XXX+ monthly
18
18 Photos available
9.0
Review Score
35 reviews

Mom and Dad were hesitant to move from Florida- until the walked into Salem Residence. Mom immediately lit up and declared she could see herself living here. They moved in within the month. Everybody has...

Provides: Assisted Living, Memory Care, Independent Living

The Residence at Salem Woods is proudly operated by LCB Senior Living. Since 1994, we have pioneered modern senior living communities throughout the Northeast, specializing in Independent (Retirement) Living, Assisted Living and Memory Care. Together, we serve the diverse needs of our residents...

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The Residence at Watertown Square

20 Summer St, Watertown, MA 02472

Starting at$X,XXX+ monthly
15
15 Photos available
8.9
Review Score
24 reviews
Provides: Assisted Living, Memory Care, Independent Living

We are located in the heart of historic Watertown, steps from the Charles River and an easy proximity to shopping, houses of worship, recreation and the many cultural attractions that the area offers. We serve the communities surrounding us including Belmont, Newton, Waltham and Cambridge.The...

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The Residence at Bala Cynwyd

251 Rock Hill Road, Bala Cynwyd, PA 19004

Starting at$X,XXX+ monthly
31
31 Photos available
8.9
Review Score
4 reviews
Provides: Assisted Living, Memory Care, Independent Living

Imagine having more time to do the things that make you happy: catching up on the best-seller list, getting out to the theater with friends, learning a new language or just relaxing with the people you enjoy. Imagine life without the worries and stresses of maintaining a home. Imagine you being...

... Read more

The Residence at Voorhees

1301 Laurel Oak Rd, Voorhees Township, NJ 08043

Starting at$X,XXX+ monthly
8
8 Photos available
8.9
Review Score
45 reviews

The Residence is amazing. - Spotless. - Everyone is friendly, a family feel. - Care is excellent. - The administrative staff is attentive to our needs and always available. - The food is from scratch, they...

Provides: Assisted Living, Memory Care

Imagine finally having the time to do the things that make you happy: catching up on the best-seller list, getting out to the theater, learning a new language or just relaxing with friends. Imagine life without the worries and stresses of maintaining a home. Imagine you being you again.This is...

... Read more

The Residence at Riverbend

149 County Road, Ipswich, MA 01938

Starting at$X,XXX+ monthly
4
4 Photos available
8.9
Review Score
11 reviews

I think the nurses are fantastic and go out of their way to notify family if anything of concern with your loved one. Highly recommend!

Provides: Assisted Living, Memory Care, Independent Living

The Residence at Riverbend is a rental community that has already established an outstanding reputation on the North Shore and beyond! Our dedication to an impeccable standard of quality in every aspect of the Riverbend lifestyle is evident in all we do; for instance our restaurant serves 3 meals...

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Viewing 1-25 out of 41 communities

Reviews
for LCB Management

8.9
Review Score
1,208 reviews

Review Score

1,208 reviews
8.9

Out of 10


5 star

61%

4 star

23%

3 star

7%

2 star

3%

1 star

8%

A Place for Mom has scored LCB Management with 8.9 out of 10 using our proprietary review score based on 448 reviews in the last 2 years. Over all time, LCB Management has 1,208 reviews with an average "overall experience" of 4.3 out of 5.

Overall Experience
733
275
83
30
87
Date Submitted
104
204
448
Reviewer
84
825
256
28
Care Received
478
96
634
1081-1100 of 1208 reviews
Sort by

3.0
A Place For Mom Customer - Toured community
Memory Care
August 15, 2013
Verified Review
Talked with Seth; sounds ni...

Talked with Seth; sounds nice, but too far, and this might work well for one in-law but not for the other; we're looking for a campus they can reside on together, even if in different units.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


3.0
A Place For Mom Customer - Toured community
Memory Care
December 28, 2012
Verified Review
Albion is not to bad.

Albion is not to bad.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


3.0
A Place For Mom Customer - Toured community
Memory Care
December 25, 2012
Verified Review
Assisted living $3975 for alcove stu...

Assisted living $3975 for alcove studio and care costs start at $200/mo. Community fee is $3000!

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


2.5
Anonymous - Family/Friend
Memory Care
July 27, 2022
Verified Review
Good for somebody that is not dementia related

I would not recommend it for dementia care (not even a little), but I would certainly recommend them for other care. They promised a lot, but they did not provide enough.

Cleanliness

4

Friendliness

4

Meals & Dining

5

Care Services

2

Activities

No data collected

Staff

3

Value for Cost

3


2.5
Margaret M - Family/Friend
Assisted Living
January 29, 2021
Verified Review
Atria is more for independent individuals and not skilled nursing care

It is an older building so the community is not as bright and shiny, but it is well kept. The staff members we did meet with were nice. The actual care our loved one received while she was there was decent, but the problem was their communication. They did not seem to keep us informed with anything regarding our loved one, we were the ones constantly reaching out asking questions. We asked them initially what the difference was between assisted living and memory care and they said pretty much nothing. However that was not the case, there is only one director on the memory care side and they have very strict and limited visiting hours which iwas an inconvenience for our family.

Cleanliness

4

Friendliness

4

Meals & Dining

No data collected

Care Services

No data collected

Activities

No data collected

Staff

4

Value for Cost

No data collected


2.5
Carole Saucier - Family/Friend
Memory Care
August 6, 2019
Could be a lot better. It WAS.

Care wise the memory unit here is very good. Unfortunately the dining experience which makes up a good portion of the day is pretty awful now. The food has gone down hill in the 15 months we have been here. The whole memory care dining experience is really disorganized. No one is in charge and it is routine that they don't get some people juice or coffee and sometimes people don't get offered for. They need to fix the whole process. Many people are falling and it's because no one is paying attention. There are a few GREAT aides that try and do it all. Then there are some that clearly ignore when a fall risk is walking around. I've been there several times with falls and no aides in the room. They really need more people paying attention.

Cleanliness

2.5

Friendliness

2.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
whr - Family/Friend
Memory Care
May 28, 2018
Used to Be First Class - Has Gone Down Hill

We chose this for my mother because the food and attention to detail were fabulous. In the last eight months it has gone way down hill. The food has been very uneven, sometimes not fully cooked, the portions even smaller than usual. The entire house keeping staff quit recently, and they lost the activities director who apparently was going to be let go. The place has been bought by a holding company that owns several similar places. They no doubt know that once a parent is settled, children are reluctant to move a parent, even if the residence declines, due to the disruption.

Cleanliness

2.5

Friendliness

4.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
Anonymous - Family/Friend
Memory Care
July 28, 2017
Verified Review
This just did not work for us

My dad's had a hard time here . They could not meet his needs and he constantly kept trying to escape through windows, doors anyway that he thought would get him out . There were not any activities to keep him busy . My father was very active so he had a hard time for someone that is not as active this would be a nice place

Cleanliness

5

Friendliness

2.5

Care Services

2.5

Activities

1.5

Value for Cost

2.5


2.5
Anonymous - Family/Friend
Memory Care
July 1, 2017
Proceed with caution

We moved my mother into the Keepsake Village, the dementia unit, about a year ago and will be moving her. There is a high staff turnover rate and many of the nurse assistants do not seem to have good training or experience in working with dementia. They often are short on staff and meal time can be chaotic. Some of the aides are wonderful but it is not consistent. The nurses are very good and the new director seems to be making good changes and there are more and better activities. Hopefully it is on a better track but we don't want to risk it. If you're parent or loved one is relatively capable then it is fine but if they require more care then I would suggest another facility.

Cleanliness

2.5

Friendliness

2.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
Anonymous - Toured community
Memory Care
October 13, 2016
Verified Review
Get up and do something!

I was able to take a tour of this community and was not impressed at all. All the residents at 3 pm were in there rooms and I did not see any staff doing anything. They did show me that they offered a lot of activities, but none of the aides were even out doing anything. That was the main reason we did not choose this place.

Cleanliness

2.5

Friendliness

2.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
Anonymous - Family/Friend
Memory Care
January 22, 2014
Verified Review
I am limited with what I can say rega...

I am limited with what I can say regarding this facility. The facility is clean and well kept. I thought the food was acceptable. We felt that it would be a good match because all the staff were very welcoming and friendly and assured us that my mother would get the very best of care. My mother died after 5 days in the facility. We placed her there on a Sunday and she passed away in my arms on Thursday. The times that I visited her, she was either sitting alone by the fireplace, or sitting at a meal with others, but not being included in the conversations. Her hearing aid was not working properly and her eyesight was not great which caused her great angst and she was very depressed. She complained about being in a great deal of pain at night and not getting the attention, although this was strongly disputed by the staff, but as far as I could tell, there was only one aide and the nurse for the nighttime. One night my mother was sitting up in the bed and she was unaware that her leg was bleeding because of the metal on the hospital bed. The rug was stained as a result. I don't know how long she was sitting there before the aide came around to check on her.

Cleanliness

4

Friendliness

4

Care Services

2.5

Activities

4

Value for Cost

4


2.0
Ron B - Family/Friend
Assisted Living
December 6, 2024
Verified Review
Stay involved

My mother was in the memory care unit. The assisted living facility is nicer and I think all the scores would be slightly higher. The most important thing I would recommend to anybody is always advocate for your loved one. My biggest recommendation to them would be to pay their staff better so they use less agency staff. The agency staff were weaker than the normal staff, and that is where the care suffered.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

3

Activities

4

Staff

2

Value for Cost

3


2.0
Anonymous - Family/Friend
Memory Care
November 22, 2024
Verified Review
Not what we had hoped for

Overall I needed to give all categories a 2, but there were definitely care staff members who cared very much for their residents but simply were not provided sufficient resources and staffing. The residential rooms were very nice, but there was insufficient staffing and materials to engage residents. There were individuals who were quite caring but staff were not provided sufficient resources and training to optimize the residents memory care experience.

Cleanliness

2

Friendliness

2

Meals & Dining

2

Care Services

2

Activities

2

Staff

2

Value for Cost

2


2.0
Anonymous - Family/Friend
Assisted Living
August 30, 2024
Verified Review
Things to know

Silver Square in Dover, NH is a beautiful facility. It's more of an independent facility versus an assisted living facility. Very expensive, and I wish she had the care from Lake Howard Heights in Winter Haven, FL instead. But at least she is safe, fed, and happy, with a roof over her head.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

3

Activities

5

Staff

5

Value for Cost

3


2.0
Anonymous - Family/Friend
Assisted Living
May 10, 2024
Verified Review
Our Experience

The staff, starting with management, dropped balls constantly. From move-in it was very apparent that the facility was more of an independent living environment. My wheelchair bound parent couldn't access the bathroom in the selected room and had to change to a painfully small studio since there was nothing else available. Nothing was wheelchair equipped. The kitchen sink couldn't be accessed nor could the bathroom easily. We asked for modifications to be made, but only a few were completed. We were told there were only 4 wheelchair equipped rooms in the facility (i.e. roll in showers and lowered roll under counters). The aides had to be trained on basic lifts and were not gentle at times. After developing a persistent pressure sore, they increased the care level retroactively without my knowledge, even though the wound care was done by outside skilled nurses. There was no additional care given by the staff to justify the [amount removed] increase. The food and restaurant staff were wonderful. Housekeeping was terrible, as I had to send pics to the Director of feces on the toilet seat that remained for 4 days. We had to move our parent out after 6 months, which was very difficult for all of us. This is a beautiful resort-like building, but if someone is looking for a facility where they can age in place and be properly supported, this is not it.

Cleanliness

2

Friendliness

2

Meals & Dining

2

Care Services

2

Activities

2

Staff

2

Value for Cost

2


2.0
Anonymous - Family/Friend
Memory Care
March 12, 2024
Verified Review
disappointed, not as promised

We moved my mom into assisted living and she loved it for a few months. The building is on the small side which was what my mom liked about it. Beautiful grounds and interior. Very well kept up, the food is amazing and staff were kind. They told us there was a "transitional" program/activities once residents showed signs of dementia. There was no program. Another issue for us was the high turnover of nursing staff. We had to move her due to declining cognitive function and lack of staff to attend to her in the assisted living area.

Cleanliness

5

Friendliness

5

Meals & Dining

2

Care Services

2

Activities

3

Staff

2

Value for Cost

4


2.0
Anonymous - Family/Friend
Assisted Living
March 8, 2024
Verified Review
Our Experience

Overall, we (my family and I) are extremely disappointed in the services that my mom is paying for at this facility. I feel we were sold a false bill of goods. However, we have nothing to compare this facility to, so while we are displeased with the services there may be other places that are worse off. There is huge turnover in staff, training needs to be implemented with new staff members on how to do the simplest of things, for example, making a bed, showering a person. Changing sheets on a residents bed is not done on a regular basis, family members have had to step in to take care of that while the resident is paying for that service. Also, there is a language barrier as most new staff members do not speak English and therefore cannot communicate with residents. There is a constant occurrence of a breakdown of equipment, HEAT.. the dining room has been frigid in cold temperatures, making mealtime unpleasant as the food is cold by the time it arrives at the table. In addition, the elevator is now on the list of equipment that is breaking. Residents are either stranded on the first floor and unable to go to their rooms or have to wait for an aide, which is near impossible due to the shortage of staff. The elevator has been breaking down at least twice a week for the past three weeks. There is an onsite temple and a visit from a rabbi each Sabbath for the Jewish residents, while residents of the Christian faith get a virtual service that sometimes is impossible to watch because of the breakdown of equipment. Poor response time when resident presses their tag for assistance.. there have been times where my Mom waited 2 hours for someone to come to her aide. I don't think there is any quality to the care received. The on call podiatrist is rude and un-clean while attending to the care of the patient. Other medical staff persons can also be rude to residents, while a few are pleasant and caring. During the past 14 months, 14 people in key positions have left. Training needs to be implemented to new staff members. The food has improved slightly, but seems to be more geared towards the kosher food style for the residents who are of the Jewish faith. However, it was recently learned that the chef that improved the food is now leaving. Rent was recently increased by $300 per resident and staff has decreased. There is an imbalance in the services and no added value with the increase.

Cleanliness

5

Friendliness

4

Meals & Dining

1

Care Services

2

Activities

5

Staff

3

Value for Cost

2


2.0
Susan S - Family/Friend
Independent Living
January 30, 2024
Total Disappointment

My Mother, a resident at Mercer Hill, fell ill in December and was placed on Hospice. All my Mother wanted was to be at home in her final days so I arranged with hospice to have her brought to HER home in Mercer Hill. Instead of being met with concern and compassion, I was met by [name removed] Guest Services Director with attempts to block my Mother from being in her own home in her final days. [name removed] showed no compassion or concern for my mother or I and only cared that Mercer Hill would not profit off my Mother's final days. When I confronted [name removed] and stated I would sue before leaving he proceeded to laugh at me. [name removed] Guest Services Director and [name removed], General Manager run Mercer Hill with a total lack of compassion and concern for the residents. [name removed] in fact raised the rent of the residents by [removed]% in 2023 ($[removed] per month for my mother) with no concern for the fact that the residents live on fixed incomes.

Cleanliness

5

Friendliness

5

Meals & Dining

1

Care Services

1

Activities

5

Staff

2

Value for Cost

2


2.0
Anonymous - Family/Friend
Assisted Living
October 11, 2023
Verified Review
Review for The Hearth at Glastonbury

They lied to me about how often he'd be able to exercise and shower (promised daily, got once a week at best), the management staff was often unavailable or unresponsive, and the medication management was iffy at times. That said, he was safe and fed for the month he stayed there. But I wouldn't send him back nor recommend anyone send a loved one there unless they had no better option. I had to go there almost daily to make sure he got his meds, had enough access to water (I brought in cases of water for him), and educate the staff of his needs. He definitely decompensated at a very significantly higher rate while he was there.

Cleanliness

4

Friendliness

3

Meals & Dining

4

Care Services

2

Activities

1

Staff

3

Value for Cost

2


2.0
Laura - Family/Friend
Assisted Living
July 10, 2023
Verified Review
'would not recommend for people with dementia or Alzheimer's'

The memory care unit at Pearl Street does not appear to be equipped to handle people who are entering the advanced stages of Alzheimer's or dementia. They promote the fact that someone can move into their assisted living and then continue out their time in memory care if needed. However my father eloped from their memory care unit and after an extended visit to the hospital to have his medications adjusted, they decided they would not allow him to come back so we had to find another place for him to live. It was all in all a very disappointing and frustrating experience.

Cleanliness

4

Friendliness

4

Meals & Dining

3

Care Services

2

Activities

2

Staff

4

Value for Cost

1


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