LCB Management

Talked with Seth; sounds nice, but too far, and this might work well for one in-law but not for the other; we're looking for a campus they can reside on together, even if in different units.

Albion is not to bad.

Assisted living $3975 for alcove studio and care costs start at $200/mo. Community fee is $3000!

I would not recommend it for dementia care (not even a little), but I would certainly recommend them for other care. They promised a lot, but they did not provide enough.

It is an older building so the community is not as bright and shiny, but it is well kept. The staff members we did meet with were nice. The actual care our loved one received while she was there was decent, but the problem was their communication. They did not seem to keep us informed with anything regarding our loved one, we were the ones constantly reaching out asking questions. We asked them initially what the difference was between assisted living and memory care and they said pretty much nothing. However that was not the case, there is only one director on the memory care side and they have very strict and limited visiting hours which iwas an inconvenience for our family.

Care wise the memory unit here is very good. Unfortunately the dining experience which makes up a good portion of the day is pretty awful now. The food has gone down hill in the 15 months we have been here. The whole memory care dining experience is really disorganized. No one is in charge and it is routine that they don't get some people juice or coffee and sometimes people don't get offered for. They need to fix the whole process. Many people are falling and it's because no one is paying attention. There are a few GREAT aides that try and do it all. Then there are some that clearly ignore when a fall risk is walking around. I've been there several times with falls and no aides in the room. They really need more people paying attention.

We chose this for my mother because the food and attention to detail were fabulous. In the last eight months it has gone way down hill. The food has been very uneven, sometimes not fully cooked, the portions even smaller than usual. The entire house keeping staff quit recently, and they lost the activities director who apparently was going to be let go. The place has been bought by a holding company that owns several similar places. They no doubt know that once a parent is settled, children are reluctant to move a parent, even if the residence declines, due to the disruption.

My dad's had a hard time here . They could not meet his needs and he constantly kept trying to escape through windows, doors anyway that he thought would get him out . There were not any activities to keep him busy . My father was very active so he had a hard time for someone that is not as active this would be a nice place

We moved my mother into the Keepsake Village, the dementia unit, about a year ago and will be moving her. There is a high staff turnover rate and many of the nurse assistants do not seem to have good training or experience in working with dementia. They often are short on staff and meal time can be chaotic. Some of the aides are wonderful but it is not consistent. The nurses are very good and the new director seems to be making good changes and there are more and better activities. Hopefully it is on a better track but we don't want to risk it. If you're parent or loved one is relatively capable then it is fine but if they require more care then I would suggest another facility.

I was able to take a tour of this community and was not impressed at all. All the residents at 3 pm were in there rooms and I did not see any staff doing anything. They did show me that they offered a lot of activities, but none of the aides were even out doing anything. That was the main reason we did not choose this place.

I am limited with what I can say regarding this facility. The facility is clean and well kept. I thought the food was acceptable. We felt that it would be a good match because all the staff were very welcoming and friendly and assured us that my mother would get the very best of care. My mother died after 5 days in the facility. We placed her there on a Sunday and she passed away in my arms on Thursday. The times that I visited her, she was either sitting alone by the fireplace, or sitting at a meal with others, but not being included in the conversations. Her hearing aid was not working properly and her eyesight was not great which caused her great angst and she was very depressed. She complained about being in a great deal of pain at night and not getting the attention, although this was strongly disputed by the staff, but as far as I could tell, there was only one aide and the nurse for the nighttime. One night my mother was sitting up in the bed and she was unaware that her leg was bleeding because of the metal on the hospital bed. The rug was stained as a result. I don't know how long she was sitting there before the aide came around to check on her.

Although it is a very nice facility, both [community removed] and new owners LCB have been negatively impacted by understaffing to the detriment of the resident. This shortage is particularly noticeable among aides, nurses, and sometimes even kitchen staff. Most of the staff members are friendly, caring, and considerate, but there have been follow-ups needed to address certain behaviors among aides. Unfortunately, the director in charge of the facility has not been held accountable for these issues and has shown poor communication skills, often failing to follow through on concerns. LCB seems to allow this behavior to continue without addressing it. We've had to address personal care plans nearly every month, and we've recently had to add a personal aide to provide additional support. When LCB acquired Anthology, they announced that they had the right to increase prices for all services and communicated their updated healthcare plans. While they are offering more levels of care, these come at a higher cost, with price increases taking effect in December we are now paying nearly 20% more for the assisted living apartment and personal care plan. In addition, food portions have been reduced, and wine at dinner has been removed, changes that have not been well-received by the residents.

My mother was in the memory care unit. The assisted living facility is nicer and I think all the scores would be slightly higher. The most important thing I would recommend to anybody is always advocate for your loved one. My biggest recommendation to them would be to pay their staff better so they use less agency staff. The agency staff were weaker than the normal staff, and that is where the care suffered.

Overall I needed to give all categories a 2, but there were definitely care staff members who cared very much for their residents but simply were not provided sufficient resources and staffing. The residential rooms were very nice, but there was insufficient staffing and materials to engage residents. There were individuals who were quite caring but staff were not provided sufficient resources and training to optimize the residents memory care experience.

Silver Square in Dover, NH is a beautiful facility. It's more of an independent facility versus an assisted living facility. Very expensive, and I wish she had the care from Lake Howard Heights in Winter Haven, FL instead. But at least she is safe, fed, and happy, with a roof over her head.

The staff, starting with management, dropped balls constantly. From move-in it was very apparent that the facility was more of an independent living environment. My wheelchair bound parent couldn't access the bathroom in the selected room and had to change to a painfully small studio since there was nothing else available. Nothing was wheelchair equipped. The kitchen sink couldn't be accessed nor could the bathroom easily. We asked for modifications to be made, but only a few were completed. We were told there were only 4 wheelchair equipped rooms in the facility (i.e. roll in showers and lowered roll under counters). The aides had to be trained on basic lifts and were not gentle at times. After developing a persistent pressure sore, they increased the care level retroactively without my knowledge, even though the wound care was done by outside skilled nurses. There was no additional care given by the staff to justify the [amount removed] increase. The food and restaurant staff were wonderful. Housekeeping was terrible, as I had to send pics to the Director of feces on the toilet seat that remained for 4 days. We had to move our parent out after 6 months, which was very difficult for all of us. This is a beautiful resort-like building, but if someone is looking for a facility where they can age in place and be properly supported, this is not it.

We moved my mom into assisted living and she loved it for a few months. The building is on the small side which was what my mom liked about it. Beautiful grounds and interior. Very well kept up, the food is amazing and staff were kind. They told us there was a "transitional" program/activities once residents showed signs of dementia. There was no program. Another issue for us was the high turnover of nursing staff. We had to move her due to declining cognitive function and lack of staff to attend to her in the assisted living area.

Overall, we (my family and I) are extremely disappointed in the services that my mom is paying for at this facility. I feel we were sold a false bill of goods. However, we have nothing to compare this facility to, so while we are displeased with the services there may be other places that are worse off. There is huge turnover in staff, training needs to be implemented with new staff members on how to do the simplest of things, for example, making a bed, showering a person. Changing sheets on a residents bed is not done on a regular basis, family members have had to step in to take care of that while the resident is paying for that service. Also, there is a language barrier as most new staff members do not speak English and therefore cannot communicate with residents. There is a constant occurrence of a breakdown of equipment, HEAT.. the dining room has been frigid in cold temperatures, making mealtime unpleasant as the food is cold by the time it arrives at the table. In addition, the elevator is now on the list of equipment that is breaking. Residents are either stranded on the first floor and unable to go to their rooms or have to wait for an aide, which is near impossible due to the shortage of staff. The elevator has been breaking down at least twice a week for the past three weeks. There is an onsite temple and a visit from a rabbi each Sabbath for the Jewish residents, while residents of the Christian faith get a virtual service that sometimes is impossible to watch because of the breakdown of equipment. Poor response time when resident presses their tag for assistance.. there have been times where my Mom waited 2 hours for someone to come to her aide. I don't think there is any quality to the care received. The on call podiatrist is rude and un-clean while attending to the care of the patient. Other medical staff persons can also be rude to residents, while a few are pleasant and caring. During the past 14 months, 14 people in key positions have left. Training needs to be implemented to new staff members. The food has improved slightly, but seems to be more geared towards the kosher food style for the residents who are of the Jewish faith. However, it was recently learned that the chef that improved the food is now leaving. Rent was recently increased by $300 per resident and staff has decreased. There is an imbalance in the services and no added value with the increase.

My Mother, a resident at Mercer Hill, fell ill in December and was placed on Hospice. All my Mother wanted was to be at home in her final days so I arranged with hospice to have her brought to HER home in Mercer Hill. Instead of being met with concern and compassion, I was met by [name removed] Guest Services Director with attempts to block my Mother from being in her own home in her final days. [name removed] showed no compassion or concern for my mother or I and only cared that Mercer Hill would not profit off my Mother's final days. When I confronted [name removed] and stated I would sue before leaving he proceeded to laugh at me. [name removed] Guest Services Director and [name removed], General Manager run Mercer Hill with a total lack of compassion and concern for the residents. [name removed] in fact raised the rent of the residents by [removed]% in 2023 ($[removed] per month for my mother) with no concern for the fact that the residents live on fixed incomes.

They lied to me about how often he'd be able to exercise and shower (promised daily, got once a week at best), the management staff was often unavailable or unresponsive, and the medication management was iffy at times. That said, he was safe and fed for the month he stayed there. But I wouldn't send him back nor recommend anyone send a loved one there unless they had no better option. I had to go there almost daily to make sure he got his meds, had enough access to water (I brought in cases of water for him), and educate the staff of his needs. He definitely decompensated at a very significantly higher rate while he was there.