LCB Management

All the med techs are very supportive and the activity people coming make sure my mother participates which is important. She has since moved into memory care and seems to be thriving which is a pleasant surprise and extremely comforting.

The Residence at Shelburne Bay is on a smaller scale in size and our loved one is used to being an outdoorsmen and being able to walk around and "roam free" so unfortunately this community just did not work out for our loved one. We did think overall it was a good place and we thought the staff did as best as they could.

[Name removed], the person we met to help us look at he facility, was very accommodating to our schedule and to make sure we were comfortable. Then it seems once you are a member, there is less action from the office and you're switched more to nursing and direct care contacts. They now have a vacancy for the program director on that care unit, so I'm not sure how things will be going forward. When we call and ask a question though, we do get a direct answer. We still go in to visit often. Only after a few months were we able to do a care plan with them. So I think now that the care plan is in place, if there's proper staff training, the staff will know how to interact with my loved one better. I think overall, more training for the staff in how to deal with people with memory issues would be helpful. But in today's staffing environment, I know that's difficult. But if they had had more coaching for staff off the bat, my loved one might have felt more comfortable with his transition. I really do see some people there who truly do have compassion and care. And I've seen others who I feel will need to learn that. I don't know a lot about the food. It seems decent overall. But I do know that as far as the beverage options, they offer a choice between apple juice or cranberry juice, and we've been having to push for water to be offered. I would like to see more activities as well. But even saying all those things, I know and appreciate that my loved one is safe secure. He looks well and feels well, and some of the small things that annoy us I know we'll have to let go. The facility is clean and smells okay when you walk in. I know that's not the case everywhere. They work with us on any concerns we have, and that makes a big difference. And overall, I would recommend them to other families.

It is a lovely place, but I did not feel the warmth from the staff. The tour felt more like a sales pitch, it was too businessy.

This is a difficult thing to rate. My circumstances may not be yours. First off this place is pretty expensive and because of that I assumed it would have "better care". I moved my mom who is 94 from another facility that was good for younger people but my mom did not like it. For her food was extremely important and she is fussy. I chose the Residence because the food was supposed to be great, the people who were there have been there a long time indicating to me that they liked their jobs and were happy there, It is not to far away for me to come often. Well since she has been there the director has left and most important to me the person in charge of care has left. She was the deciding factor for me to bring her there. I'm not too impressed the way things are at the present. It's not a bad place but I was hoping for a little more for the money. Everyone's circumstance is different so I can not recommend it to anyone. It is one of the most difficult decisions to make and you can only hope for the best. Good luck.

My mom was moved in on a Friday and was rushed to hospital on Sunday, she fell in her room and put a nasty bump on her head it effected her left eye. So of the experience we had was short but sweet. But I can tell you that the people were very nice and friendly and welcoming. She ended up at [removed]. She needed more care and watch very closely after that fall so my brother and I made the decision to move her there. One thing we worried about was we prepaid for a month ahead and they gave my brother a little trouble of getting refund but the main branch reach out to my brother to discuss a refund with him. To make a long story short we did receive a refund of part of the payment. We were satisfied. I would recommend them to anyone. And a place for mom also was a great help to me. For advice and an ear. Thank You

All is well the staff all are great and do everything for all. my old boss lives there, [name removed]. his room needs a paint job and a refreshing and have better access for his wheelchair, he's been there for a long while I know he would not complain. but I would hope it looks better when I come tomorrow. I will say the food is fresh great and wholesome. its hard I know to keep all anew your facility is the cleanest and fresh smelling. so keep it up looking forward to seeing [name removed].

The food was amazing the time I went for a tour

Since my dad was about to be discharged from hospital we were in a time crunch so we just showed up here and they were nice enough to take us on a tour of their community. I would recommend setting up a tour here.

My dad has had a rough start here but the staff has been very helpful with his transition here, they are attentive and friendly. Dad's room is nice and we have brought in some of his own furniture so that it is starting to feel more like home for him. They offer a lot of amenities here for the residents to take part in and I would recommend setting up a tour to see this community.

I had a nice tour of this community. I toured it for my mother, and her needs. This is a nice community with kind people. Everyone was very kind my family,and I. The community looked nice. The staff we met was friendly, and answered our questions. The experience went well, but I found another community that suited our needs better.

I liked this community and all that they had to offer. The people were accommodating and answered everything thing that we needed. It was just to far for grandma and to expensive. Everything was good though and very nice.

This is a clean nice community. The people we met during our tour were nice. They offer daily activities including different types of exercise classes.

I liked this community when we took our tour. We got to try the food and I thought it was good. The community looked clean and the people we met were nice. Mom did not however like the stairs at this community.

So far, so good! We moved our mother in in early November. The facility is clean and cozy, with cheerful holiday decorations. Moms apt is cozy and has everything she needs. Storage inside the apt is good. The staff have been awesome. They are friendly, caring, and everyone pitches in to help. Mom reports that the food is ok. She is happy in her new home!

I did like the property and the people were nice and very friendly. The community looked clean and well kept. I really didn't get to go all around. There were residents that were out and doing things.

Transition from extended care facility to assisted living went well.first week working out any miscommunications. Staff accommodating,friendly. attentive. was told call bell response within 4 minutes, never happened.After shower assist,my mother was put in bed without her call bell,had to crawl out of bed to get help.have trialed call response several times always 20 minutes to half hour or more. IF THEY CAN FIX THIS THEN WOULD BE GREAT PLACE!

The food is a five. The facility is a year old. I think it is from the top down, sometimes unresolved issues with a top it doesn't seem to filter down with the people that is suppose to do the work. It doesn't seem to be anyone I can talk to that will pass the message on to the appropriate person.

The good Her apartment is beautiful and spacious. The maintenance men has been very responsive and friendly in helping my mother get settled in. The facility itself is lovely and well maintained. Claire, the social director is awesome and really cares about the residents. She has been able to get my mother out of her room for exercise and other activities. Nadine in Nursing is very nice, friendly and has been very responsive as well. Executive Director Michelle is very nice and empathetic but she cannot control everything there. Most of the staff is very friendly and welcoming. The bad Communication: Some of the staff did not know the correct date that my mother was moving in causing confusion to us when moving in. There has been a problem with Emeritus transitioning over to Brookdale. And has been the excuse given when things go awry. The staff does not wear name tags - again blamed on Brookdale's takeover which makes it difficult to remember who spoke with you at any given time. They are short handed for staff especially at mealtimes. The nurses egregiously mishandled my mother's heart medications and tried to give her double the amount of Coumadin and half the amount of lopressor. My mother told them they were wrong. My mother is not senile so she knows when something isn't right. We were lucky that a nurse from the Brookdale home office who was visiting my mother on July 3rd straightened it out, and we were dismayed that the nurse on staff that day was more concerned about covering herself than the fact my mother had a heart rate of 122. Part of the problem was the Drs. order for lopressor was not updated to the correct dose from her cardiologist. But why did they not question this? They saw the prescription bottles. The coumadin was transposed incorrectly and then carried forward. These incidents were alarming and had me question Emeritus' ability to care for my mother's wellbeing. There should be an incident report filed on this if it hasn't happened already. Thank God that nurse advocated for my mother. Also that Brookdale has these checks and balances from other nurses who are not employees of the facility. We were sold by Emeritus' marketing team on their flexible meal plan with a diverse menu and the ability to order other meals that were always available if you didn't want the entree of the day. The meal plan has turned out to not be what was promised at all, the menu we we shown by marketing we were told is not available anymore they claim due to Brookdale's takeover. This is false advertising and they need to provide what they promised when we contracted with Emeritus. We made our decision to go to this facility based on this meal plan among the other considerations. My mother has also told me there are not enough staff at mealtimes and had to wait 30 minutes to put in her order while seated in the dining room. She was concerned that her table mates were diabetics and needed to eat on a timely basis. She also had to pick up utensils for them when dropped since there was not enough staff. She also mentioned that there were other staff there that were conversing instead of working to help the other 2 hardworking staffers with the meals. They are there to work, not gossip with their buddies. And my mother is not there to take care of other residents. We were told there was free wi-fi included. My mother still does not have it in her apartment as they are claim they installing a new system. They told US to get a hotspot. THEY should get a wi-fi extender available at any store like Best Buy or Staples to have the signal reach her room so she can get what was promised.

The CNAs are generally good, except that you wait a long time to get your call answered – up to an hour. I’m kind of disappointed with them. All activities in the memory care stop at three pm and then they just sit there watching television. For the administration – the left hand doesn’t know what the right hand is doing.