LCB Management

It's generally an okay place. But you're paying for services. Nothing is given to you for free, and it's expensive. There is also an increase in cost every year. The apartment is okay and certainly meets my needs. The staff have been pretty good in my interactions with them.

They overstate there capabilities. We had issues with oxygen services, so we moved both parents out. The staff was fine but they had a fair amount of turnovers with leadership. Overall, the size of the apartments/rooms were very nice.

They have had tremendous turnover this past year. Food quality is suspect. Never see any really fresh vegetables and fruits. No real effort at getting residents hydrated. Activities have picked up in last 3 months but still short staffed and some of the staff they have get paid under [price removed] per hour and not properly trained in dementia care. LCB is first a business with great expansion plans for the [name removed] family. Maybe concentrate on facilities you have already before expanding so rapidly just to take monetary advantage of demographic swing in America? Step up level of care in your memory units or get out of business and just put up apartments. Your margins will be less but at least you will not be responsible for increasing the likelihood of having elderly loved one not taken proper care of.

It's still not exactly what we had hoped for. Food isn’t great, hardly any activities.

The general areas are cleaner than my loved one's room, but it's not that clean overall. I'm not very happy with the care that she's getting. I don't know if it's the times due to Covid. Also, it has been an adjustment for my mother, and she complains a lot. She says she can't understand them. They all speak Haitian, and then she herself speaks broken English. She can't hear well, and she feels like they yell at her a lot. They've all been very nice to me. She loves the kitchen staff and says they're wonderful to her. The recreational staff is absolutely wonderful, [name removed] in particular. He has been exceptionally nice to her. Some of the aides she really loves. Some respect her wishes not to come in too early, and others just do as they please. I think the care staff are very overworked, and some try to accommodate her, while others try to accommodate themselves. Also, when we first interviewed Traditions, they told me that she was first on the in-house list for financial assistance. And now I feel like I was deceived. Since we've been there, they now say there are two people ahead of us, and I'm not sure why.

I was not super impressed by my tour. All the staff seemed rude. No one talked to me when they walked by, it was like I was not even there.

The administrative process has been very difficult. Invoices to be emailed to LTC insurance company have not been sent. In addition communication with the accounting person has been less than professional.

We chose The Lighthouse because it was covid free at the time and we needed placement quickly. She has not been out of the facility since she has been here, they do not have many activities for the residents. It is hard to rate these during covid because it may be completely different otherwise, but overall I would recommend.

Don't come here. It's too small. Breakfast is good, but dinner is terrible. There are almost zero activities going on right now, and I understand why due to Covid. It's a small population, and most people don't participate or interact. I think they're overpriced. As I understand they're at the top end of the market for the cost. Apart from that, everything is fine. It's a nice building, pleasant architecture, and the grounds are quite pleasant. The service is average, and I understand a lot of this is Covid driven. Not all of it, but some of it.

The community did not assess my loved one correctly. She should have had additional care but the community was prepared for it. The communication was good between the community and the family. They kept us updated.

Be cautious, they can supply the care you need but they do increase the price with more care needed. So make sure you know what care is needed. During the day the staff was great, but overnight the staff could often not be found.

My father at the time needed more redirection and reminders and they only had 2 levels of care here. It was assisted living and memory care and he was placed in memory care. The care was not what I considered appropriate for him. The residents were free to walk around the hallways and a lot of times there would be other people in his apartment. The staff was also not receptive to what his needs were. There were also some of his possessions that went missing and were then found. The assisted living part of the facility was great, but this review is about memory care.

They had bingo, outdoor activities, and exercise classes where they would hold on to metal benches and do exercises. My mother loved all the food, it is very good. This community is kept very clean, she is in a dementia ward and which is very nice and good looking. The rooms are beautiful, they are freshly painted, with a huge bathroom and a nice kitchen. They have a beautiful porch and the staff is helpful.

My mother was in the memory care area. They could have done a better job cleaning the common spaces, especially the kitchen area. The staff were mostly friendly. The staff lacked compassion and didn't show a lot of caring. They didn't have much in the way of activities for the memory care residents either. After she was here, she was moved to a hospital and then hospice and those teams showed much more compassion and caring after she passed away. I definitely think they need to improve on their people skills.

Lovely facility and kind, friendly people. [Name removed] could not have been more helpful! Cost is consistent with most similar facilities but the biggest problem is size of rooms. Too small.

Amazing building with superb amenities. Unfortunately they took so long to conduct the placement assessment that we were unable to compare final offers. They don’t seem organized yet.

Good activity program in memory care unit; must bring own furniture; told only one unit available (not sure if this is true); all fees not disclosed during discussion, only seen later in brochure

We met with [name removed] just after she returned to work from vacation and unfortunately, she seemed pretty tired. The facility seems quite nice and has a great walking path around the outside. The independent living unit seemed to be quite nice. The memory care unit didn't seem as nice as other and there was an altercation between residents during our tour there that made me feel quite uncomfortable.

Our parent is currently a resident at the Hearth. The staff seems good, but the facility is always short staffed. One of everyone's complaints is that it can take up to 20 minutes to be let in when we go to visit. This can be extremely frustrating at times. Especially when we need to get our parent to an appointment and we are on a tight schedule. There are several things that could be implemented to maintain resident safety while still providing easier accessibility to the facility but the director has dismissed any suggestions. This is not only our family's concern but the concern of other resident's family members as well. In addition, many things were presented during the 'marketing' process that did not hold to be true once our parent became a resident. Overall, the facility could be very good but the management could step up their game and deliver as promised.

TOUR WAS A BIT RUSHED, I DID NOT GET A FRIENDLY, PERSONAL SERVICE FEELIQNG THERE. A RELATIVELY LARGE FACILITY. RESIDENCE FLOOR SEEMED OLD AND STUFFY.MEDICAL ASPECTS WERE QUESTIONABLE