LCB Management

One of the community bathrooms did seem to have a continuous odor. Other than that, the community was good. They had good activities available for the residents. They had outside entertainment come in often and decorated for all the holidays. They genuinely seemed to care for the residents. The food was great and the care giving staff always got the medications right. The staff was friendly aside from a couple of the aides. They were good with communicating about my mom's care for the most part, however we did occasionally have to ask around to get answers to our concerns. They didn't have enough nurses on the night staff. For the memory care my mother needed, it wasn't ideal, but overall The Reserve is a good place. They also did shelter down immediately amid the Covid-19 pandemic. We would definitely recommend this community to someone looking for senior living for their loved one.

I believe they are taking very good care of my mother, however, they do seem rather short staffed. As a result of this, a lot of times when she needs help, she has to wait for quite a long time. We partially solved this problem by getting her a standing chair. Sometimes she also misses the call for breakfast and doesn't have food until 9:30 am and then will get lunch again at 11:30 am. Other than that, they seem to be taking good care of her. We like the fact that they are taking her temperature every day during the Covid-19 pandemic. Most of the care giving staff is also quite friendly, however occasionally, there are ones that are less so. They also offer a variety of activities available for the residents and my mom has said they always have stuff going on. Overall, we are happy she is there. We don't think we could have found a better place for the price. If we had to do it over again, we would still move her in here!

We didn’t tour together, but I went for a visit,. It was lovely and clean but no views for her which she finds to be important. Perhaps she plans on spending a lot of time looking out her window.

Mom liked his place quite a bit. She complained that the residents were “too old” and happy hour looked grim.

[Name removed] was great. Presentation was professional, they had folder with all the information about the facility. Atria a bit more expensive. The place is clean, atmosphere is lively, looks they many activities. They require 2 yrs private pay.

I find services excellent but staff is very busy so I find I need to advocate for needs. I make a point of calling more than once on important matters. staff does take time to talk with me and as they get to know my Aunt and we get to know them things get better and better Nurses are excellent and [Name removed] the recreation director does a lot to address individual needs for which I am very grateful I’m not sure of the activities as we have not accessed a lot but I know they work hard to make individuals feel comfortable and welcome. they work to support interaction. They definately know their clients and make families feel welcomed.

I'm giving an overall 4 because I believe there is always room for improvement. Anyway, [name removed] came and supported me through the whole time trying to get me to move in here. I was procrastinating and my health was paying for it...but she just kept coming. The little snacks and goodies she'd bring me were great! I'm in better health now than I was when I first moved in, I joined the Hearth's Red Hat society chapter (The Red Hearth-throbs) and even modeled in their fashion show! I'd like even more entertainment from outside performers.

This community, given it's size is more like a family cooperative staff. Very good food. An executive director who is responsive to residents needs. House keeping could use some improvement, and staff could benefit from increased staff. All in all I'm happy to be here.

[Name removed] explained all to us and viewed 2bd and studio facilities. The public areas are delightfully appointed.

Very nice.

Very nice. My questions were answered and alot information was given to me. I liked what I saw walking through the halls and viewing the sample rooms. It was bigger than I thought, but with a warm, homey atmosphere. Christina was very easy to talk to.

Nice place with very caring staff, a little less luxurious than some of the others and we thought it would be a better fit for my inlaws. We were hoping a placement here would work out but they didn't feel our inlaws were quite the right fit.

Visited on [date removed].Staff very warm and welcoming. answered all my questions and concerns. Will follow up in the next day or two.

This community is very transparent with their intentions and on policies and procedures. And I appreciate that. Mom like it here it is nice and clean. They do here laundry 1x a week. The food is good and she is joining in the daily activities. This is close to my house, She loves her little 1 bedroom suite. I would recommend this community depending on the level of care you need.

I took a tour here when looking for a place for my mom and it was very nice. It was one of the places that I would’ve put my mom but ultimately the location wasn’t what we wanted. The facility looked very nice, it was kept clean, and it was just top notch. The price was roughly the same as it would be at another community. They told me about a few activities like bingo, cards, movie nights, happy hours, and things like that. Overall, it seemed like a nice place.

Very nice. Staff very helpful and knowledgeable of dementia needs and care. To expensive.

I liked it here. The size of the apartments was impressive, it's a newer facility so it looks really good, the staff was friendly and seemed to have great relationships with the residents. They offer a lot of activities.

Our visit to Brookdale in Rocky Hill CT was very informative. We met with [Removed] and were very impressed with her professionalism, upbeat personality and her passion. She answered all our questions and provided information so that we could digest all that we learned. [Removed]took my brother and I on a tour of the facility as well as introducing us various staff members who were very outgoing and pleasant. We met some of the residences and they were all happy and enjoying the various activities that are offered. All in all my brother and I were very impressed and would not think twice about having our mother become a resident at Brookdale when the time comes that we would have to do so Thank you [Removed] and everyone at Brookdale and [Removed] at A Place For Mom for all your help and support.

Approved on very short notice. [Removed] gave us a great tour; sending us home with a dinner sampling. Like the residence and my father in law gave high marks to the food. Still under consideration.

[Removed] gave a great tour. Chef treated us a most delicious pie. Still under consideration.