LCB Management

Everything was good until the end. After my mom fell and had needs, there was no one following up to see if she was okay. No one cared after that.

I toured The Residence at Cherry Hill and it was a very nice facility and all of the staff were friendly. It was a smaller community and I was looking for something larger so there would be more to do and more people to interact with. It was a nice place but not the right fit for me.

The people here have all been very good. They have made us feel very welcome and comfortable. Some small things take a little bit longer than I would like. Overall I would recommend to others looking, the engagement that they have provided us has been very good. They check in every hour on the residents which is great and gives us peace of mind.

We really like how clean and new the community is, it is just the right perfect size for our loved one. It is not to small and not to large. We have had some challenges with communication and coordinating all the medical providers and schedule. At times it seems like everyone is all over the place and isn't sure who is in charge of what. It has caused some frustration so that could be improved, but based on the experience we have had so far with The Residence we would recommend them to other families..

My friend is quite contrary, she tends to irritate the aids which makes it difficult for her because she is very dependent on the assistance from them. She has not quite gotten the feel for it all since she has private aids and expects them all to act that way. Some are wonderful but I think some could be more sympathetic. The activities are wonderful, I have seen many of them going on. I have been to several of the religious services, painting classes, concerts, etc. The room sizes at Traditions are the largest out of all of the other facilities that we toured. The staff are very good with their response time and come when she calls them. Overall I am very happy with the facility, but my friend is hit or miss depending on the day.

For the most part, it's good. My mother is in a safe place, which is the most important thing. Hopefully she'll get more social interaction now that she's in assisted living. In memory care, that really wasn't the case. There were not many activities in memory care either. I'm hoping that will improve in assisted living as well. For the most part, everyone has been very nice, and they try to do the best for everyone, given that there are a lot of different personalities and ages and circumstances. They're not always the quickest in remedying things, bur for the most part, they try to keep everybody happy and safe.

The Residence at Freeman Lake community is very clean and well laid out. The rooms are better then other communities we had toured, they were set up better and have nicer updated appliances. The care services are inconsistent at time. When we asked for a couple things to get done they might not get completed in a timely manner, sometimes medication isn't handed out at the same time everyday. We do understand given the circumstance with staffing it could be an issue but they could also improve on bettering their communication with families. We think they would really benefit if they had some sort of app or portal where families could check in daily to see what their loved ones have been up to. We have not had first hand experience with the meals or dining service but we have met the chef and she is great and we have heard other residents rave about the food. They have had some changes and interruptions and have interfered with the activities but all in all they seem to be really good.

I loved this community but it was way more expensive than another community that we were looking at. We also did not feel like they had more amenities than the other communities that we looked at. They also required you to have to pay for 3 meals and my loved one would not have been able to do this.

The location for this community was too far away for what my loved one wanted. Also the environment that she was used to would have changed due to this communities surroundings.

They had small rooms and very limited closet space. The layout was nicely laid out and the dining room was nice as well.

It is one of the best options around. They are open to feedback and supportive to our family during this time. The location is close by to us. The staff do a great job considering the challenge of caring for residents with Alzheimer's.

The Residence has good food and a friendly staff. they offer a variety of activities. although everyone may not participate in them, they are offered if you want to. my loved one isn't the kind of person who asks a lot of questions, so I do think they could improve on communication between staff and residents. they don't really tell them things, so my loved one often wouldn't know unless he asked.

Our family had an in person tour and the people we met with were all very nice, the building itself is newer but it did not have a super big courtyard and another community did which is why we ended up not choosing The Residence.

The staff is really the highlight of this facility, they are just wonderful. The really make the residents feel very welcomed and at home. The room sizes at the facility are good, my loved one doesn't need much so it works out well for him. I would recommend The Residence at Cherry Hill to others looking.

It is a lot of work. This community is high priced and they are not easy to work with as far as the medical staff. As soon as medicine changes it take a lot to get this updated and taken in effect for my loved one. I know they are doing it to protect the patient but it is a lot on the family and the doctors that have to deal with the situation also.

Our family had an in person tour and the community was nice, but the staff were much younger and for our loved ones age we just did not think she would able to get along with them

My loved one did not like this community. He did not feel like he needed as much care as they provided. I just felt like it was the environment and the more care that made him stray away due to him feeling like it was not all needed

I would recommend The Residence to those who are looking. I think they have a great staff. I do believe it's more on the pricier side, but I also understand that it can be expensive to live in these type of communities. It was a little higher compared to our budget; I'm honestly unsure if the value is different than what you would receive elsewhere. Aside from the price point, it's a really nice place and a great community to live in!

This is a nice clean community. Everyone here is very friendly. The staff are quick to respond to questions or concerns we may have over our loved one. My loved one thinks the food is delicious. There are a lot of activities for the residents to choose from to participate in.

Beautiful community and much bigger than my loved one needed.