LCB Management

It's new so the facilities are well appointed, crisp. Also the other residents are very nice. As is the staff!!

I found it informative & helpful in answering many of my questions & concerns. I only had a virtual tour but hope to see it in person when I’m in the area.

What we like the most about the community is That it is small and feels like a community. Also, there is the availability of transportation to appointment through Valley Farm as well as the transit authority that will pick you up right there!

[name removed] was very thorough in her explanation of the services provided at the facility. She really seemed to enjoy working there & said her mother in law had lived there previously. Overall a nice place but on the higher end of similar sites.

They need to work on getting new residents acclimated and feeling at home. My dad joined the welcoming committee to help with that

Good care. Good director. Nice facility.

The facility is beautiful, the tour really sells it nicely. Unfortunately the circumstances around my grandmas stay at the reserve weren’t as planned. Their care levels originally placed her at a level 5 meaning moderate assistance in the memory care, but a few days later they reevaluated her as a level 10 meaning maximum assistance and an increase in cost of $[removed]k without warning. Through minimal fault of the facility she declined and ended got up to a level 12 which is essentially hospice and cost $[removed]k per month. Some of the aides were very nice but at that cost I wish we would’ve gotten more assistance. Her room wasn’t clean, everything was strewn about, the clothes in her closet weren’t hers (and I meticulously labeled everything). Bottom line, if there’s any indication your loved one may need more than a level 2-3 of care it’s not the deal they market it as. And once they’re there they can increase the care level and charge you more at any time.

My father is very happy living at Great Woods. The food is excellent and he loves sitting out in the sun and reading his book. He hasn’t participated much in activities as he is still getting familiar with everything. Overall we have been very happy with Great Woods

It seems to be going well there. My parents are starting to participate care of some of the activities they have, such as game time and watching documentary films. Also getting to know some of the other residents too. One of the two elevators has been out of service their whole time, sometimes making it tedious to go up and down floors; but in theory work to be completed this week. They seem to like the food and dining set up too.

So far we are pleased with The Residence at Chadds Ford. Great staff, food is very good

Staff is friendly, helpful, competent. Management is inept, out of touch, unresponsive. My mother is happy there, I feel that she is safe. Pricing is very high.

Even in a difficult unit like the Memory Care unit my Dad is in, the staff are caring and very attentive to his needs

The staff is great but they are not great returning calls after you are moved in. Otherwise pretty good place.

The staff is very friendly and attentive to mom. The transition was relatively smooth.

To qualify ratings: admin turnover has been concerning, ranging from Exec Director to Financial Director to Head of Health/Nursing and Activities Director. The number and diversity of activities have decreased. To me this is the biggest issue. Unclear why staff turnover is occurring. Friendliness score high because of the everyday staff/aides who work very hard and are very amiable and attentive. My fear is that these folks working for an hourly wage don't get paid enough. LCD should consider these workers vital to the everyday success and smooth operations of The Residence. And continuity is likewise vital for the elderly residents. More senior communities are opening and trying to attract staff. It could be that some LCD people have been lured away by higher pay/better benefits.

The place is clean. Staff very helpful and friendly. Facility location perfect. Prices on average with other facilities.

I was at the residence and South Windsor farms for 2 or 3 months. The residence is very expensive though that is why I moved to the villages. The Residence - if I didn't have the experience with [name removed] and [name removed] which was a bad experience. I for am waiting for an answer from coporate. Depending on my answer from corporate I would say as far as everything else goes in the residence I would give them a four but regarding this problem I had I would give them a two and if they report nothing to me I would give them a minus five. I hope this helps you.

I love most of the Aid's they take care of mom. The place is clean. They do a lot with their memory care patients. They have different theme parties like once a month for all residents. They incorporate Memory Care with their Assisted Living Residents when they have music. They have a garden for memory care members. I really like their Memory Care Director as well as their activity coordinator. Memory Care go out for coffee on Monday. Out to lunch on Wednesday and sometimes Sunday afternoons they bring them for a ride on the bus.

The care services is a 4 because they are a short staffed. However, it is a clean facility and decent food. Need to hire more staff for evenings. Yes, we would recommend the community to other families based on the experience so far.

The staff for the most part are great. They take no time to arrive if they are called. That's a big plus. The food if better that most places I've been to but there always room for improvement especially in the variety. On the down side they way overpriced