LCB Management

I like living at Brookside I think it is clean. I think that the meals are OK there should be more activities and I also think the staff is friendly enough and it is nice to see all of the Christmas decorations and the staff participating.

I agree with my husband on the friendliness of the staff. I also think that the dining room is nice and the food is very good. The cleanliness of the building is top-notch. I do think there could be more activities in the afternoon.

I think the building is very nice and very clean. I think the meals are great. The activities are a lot of fun and the care service is also a number five but I do wish that the staff would be a little more friendly because that would make a big difference in a community of this size.

I wish there was a place that we could put our walkers when we are in the dining area. It seems like they’re all over the place and it would be nice to have a designated area for them. I am very happy with the dining service and the food.

Although this is an issue for many places, there could be more consistency in the staff. They seem to be short staffed at times. Also, the sales staff made it seem like the residents of memory care would be more involved in facility wide events. It does happen occasionally but we thought there might be more opportunities. Communication from LPN could be much better. Takes several attempts to get responses.

The place is clean...friendly staff...the meals are ok but cost is high. I feel good because I know my mom is safe ..she seems ok and happy she is still adjusting and still thinks she can go home but no...and she is eating well and starting to walk around the facility upstairs not into socializing yet but hopefully that will come in time she really doesn't remember from day to day why she is there but like I said she's safe and that is our main focus for her! Based on the experience we have had so far, I would recommend tis community to others

Overall, we've had a good experience at The Residence at Boylston Place. However, there are some things that need improvement. My loved one is in a wheelchair, but his apartment is not wheelchair accessible. This has made things more difficult for him than necessary. For example, we had to remove the bathroom door, making it almost impossible for guests to use his restroom due to the lack of privacy. The food is inconsistent- sometimes it's great and sometimes it's poor. The aides are great. The communication with the family is good overall. The housekeeping is good. I have nothing to compare this facility with, so I would recommend The Residence at Boylston Place depending on the expectations of the resident.

My loved one is currently a resident at The Residence at Great Woods and everything at this facility has been very good for her so far. The staff are very nice, though communication with the family is lacking at times. The food is good, however it arrives cold at times. Overall, my loved one is happy at this facility. I would recommend The Residence at Great Woods to family and friends.

It turns out to be a good place but we really had no other choice. We live in a rural area without many services

My loved one is currently a resident at The Hearth at Glastonbury and everything has been really good for her at this facility so far. The move in process was a little chaotic, but I can't blame the facility for all of it. I'm very happy with everything at this facility except for the business manager. She was incredibly rude when I asked her about charges on my loved one's bill. The nurses and the aides at this facility are wonderful. I can only say that Mom hasn't complained about the food. It looks and smells good. Communication with the family is great, they're very good at keeping me informed about loved one. I would recommend The Hearth at Glastonbury to others.

Good but read the contract for the various prices on the levels independent living. It was very good I would go back again.

Overall, from all reports it seems to be going very well. She seems happy, healthy and safe. She feels the care is good. My dad had some confusion about the medical care- but that could be him misunderstanding some things. The facility is very nice and we are happy so far. I am neither the health care proxy nor the POA- so my communication with staff is limited.

My mom is currently a resident at The Residence at Cedar Dell and overall things have been very good. I find the communication with the family is good. I can't really rate the food, my mom is never happy with any food. The PT and OT is excellent!! The staff is friendly and engaging. My brothers are a little less impressed, but still like it. I work in healthcare, so I understand that my mom isn't the center of their universe. I would recommend The Residence at Cedar Dell to others.

I am currently a resident at The Residence at Watertown Square. My experience at this facility has been very good so far. The care services are great. The friendliness and food are both okay. The cleanliness and staff are good. The activities and value for cost are also good. Overall, this facility is a great place. I have, and will continue to, recommend The Residence at Watertown Square to family and friends.

Our family had an in person tour with The Residence at Chadds Ford and overall we thought it was a nice tour experience, but for our loved one it was just a little bit smaller.

We toured with Chadds Ford and the facility was right on busy 202 and seemed more like a high rise community. It seemed more like a place for independent living rather than assisted.

I'm understanding the following: Our loved one and family have had a good experience with The Residence at Great Woods. The staff are kind and caring towards the residents. Everyone is friendly. The dining room and food service needs some assistance for improvements for the residents. Overall, we would recommend you check out the community to see if it would be a good fit for your loved one.

The food is very good and based on our experience we would recommend this community to other families.

It's a very nice place and has some communication issues that they address when it is pointed out to them, and is most likely due to changes in staff that come with a new business. Overall very pleased with the place and experience.

We really like how Suffield by the River has different levels of care in the same complex - there is independent living, assisted living, memory care and there is even a nursing home right next door that we believe they have some affiliation with. The location is very ideal for our family and we also like that it is not huge, it is a smaller facility that does not get overwhelming. There are plenty of sufficient activities for the residents there - our loved one seems happy with them. The meals started off really good and then there was a turnover in their staff so the meals dropped off and were disconnected, but they are recovering now so the meals are better.