LCB Management

Excellent personal from the kitchen to the management. In laws love it there.

It had looked so impossible to get Lil to move anywhere. "I'm staying right here" Our options and time given to this were running out. Sales and marketing director, Teresa offered to speak with her. She made Lil feel comfortable and then presented the facts. She asked her to "come and live at my house, give it a try". Lil agreed to sign herself in. She has not regretted the decision. She is well taken care of and we are happy, too.

It is brand new it is bright and clean. The individual room and furnishings are very nice. It was a respite stay, very short. The staff was friendly and attentive, and wearing nice uniforms. They had daily activities and outings to movies, bowling. It was nice for residents in memory care. He must have enjoyed the meals because he gained weight. The meals were flavorful and nutritious.

The staff has been very accommodating to my father's needs. They have been proactive in their approach to make my father's stay as safe and enjoyable as possible. I have only positive things to say.

Overall they do a good job here! It's a nice looking facility, although I do feel the decor could use an update, and it is always well kept and clean looking. The staff are friendly, helpful, and easy to work with.A month ago I would have said they could use some work on the food as well, but that has been improving and I've seen a lot more variety on the menu lately. I do think they could use a few more mentally stimulating activities, something a bit more creative and innovative.

This was one of the places we looked at when we were looking for care for Mom. I had to start looking for options on very short notice, and I appreciated that they were able to get me in for a tour so quick. It was a nice looking place, and the administrator was friendly and helpful. The rooms were a little smaller than some others that we looked at, but overall it was a great place. It's not what we ended up choosing, but this was our number two choice.

We really like this community. The staff are amazing, they really make you feel like you are their only customer. They really understand the value and care in showing special interest and care to every member of this community. It is very expensive, but you feel like you are getting a lot of individual attention for what you are paying.

We ended up choosing this community, and it is good so far. They could improve on keeping personal items with that person. My mother-in-law came in with seven pairs of pants and they are all missing now. Apparently there is problems with the laundry, but supposedly they have changed their procedures. She shares a room. They take them out about once a week or so to different places like art museums and shopping centers. Overall we are satisfied.

We selected Traditions for quality of staff and "feel" of the facility. More "homey" than most of the newer ones; less like a hotel and more like a home. Apartments vary in size and configuration and have two burner stoves which are hardly ever used, but often help the new arrivals feel a little more independent. Staff has been very forthcoming about the pluses and minuses of assisted living; very responsive to individual needs.

I needed a place for my sister to stay while I went away for a week. She has short term memory loss and I needed a place where, if she woke up and 3am and decided to go home, it would not be possible. Everyone was very kind and caring and my sister really enjoyed herself. I would definitely use Albion Court again. I was able to take a much needed vacation knowing that my sister was safe and well taken care of.

(Value Not Rated) They seem to have plenty of activities for the residents that wish to participate. What really impressed me about the community is how clean it is and there are no odors. It looks like a nice little residence, more of a home like feeling then an institution. The staff is very accessible which gives us some peace of mind.

The facility is beautiful, and the staff is caring. Most of the activities and good for our memory deficient loved one, but a few activities can feel a little halfway. We feel extremely confident about her safety and the quality of care she is getting.

Mostly good, but service in dining room can be quite slow; also adjusting apartment temperature to a comfortable level has been difficult, and the efforts to fix it by the facility have been mediocre, at best.

Ask about how they communicate - falls, staff changes and how do they check on patients during the day and night - do they have attentive staff? Best foot forward on the tour, but not sure that is what we are seeing.

Staff are all pleasant and nice to be around. My apartment is kept clean. Meals are totally great. I enjoy living here.

The place is always clean, wonderful variety of activities. Mom dislikes the food overall, nursing staff often enters mom's room without knocking, and communication with family on timely medication refills is lacking. Overall mom is kept safe and provided for.

I'm going to be honest here communication with the director is lacking. We love the new activities Director she's fantastic but she has to do way too many things. Their transportation is a big issue because if they have known to drive the activities Director has to leave and do the driving. And they spoke about offering another day for medical appointments and they never came through with that. And then the dining hall is just so inconsistent they cannot handle a full occupancy which they pretty much are at we've been told that they have 100% turnover in the kitchen staff which makes it really challenging. At the beginning my mother came in with very serious needs she had broken her arm and ribs and there was several months where getting used to the resident care assistance was really challenging that seems to have improved but my mother also needs much less care. There seems to have been a lot of staff turnover and the residents are left with never an explanation and the rumor mail starts instant instantaneously.

Staff and some residents are friendly. Others are clearly not. Typically of the world. We were told that there are ambassadors who would reach out and suggest they attend this or that. Not sure I've seen that. Quality of care - so far they have not needed assistance. The two times my Step mother has approached the head RN she has been helpful and followed up with my sister as caretaker. For my Dad. Staff - they have a great pre move in 3 or so hour meeting where we all had some time with all of the department heads. We received our keys (with wristlets for each of our parents and the 3 of us that are local). Bus Mgr: We haven't gone through a billing cycle yet, they have done puzzles and gone to movies. Attended at least one cocktail event. They are not used to having things so local to do. The menu is out of date "oh, we haven't had that in ages" they have "sold out" of the special so dinner has to be early, service is deathly slow as compared to a restaurant and the wait staff is kids. At a table of 4, they forgot one persons soup completely, and forgot my tartar sauce completely. Fried fish special on Friday. Maint Mgr: When they were moving in they requested simple modifications since there are 2 people in the unit. Also there were 2 repairs. They came to fix the two maintenance issues and after 2 weeks we modifications ourselves. Annoying because the sales person assured me that those things could be done easily by their staff. They are "entitled" to an hour of move in work such as that or hanging pictures and it was clear how we were to request it...a process that we followed to no avail. There is no guest parking. A huge hassle during the week when they are fully staffed. Though there are two in their apartment, the Residence was going to only allow one car. The reason why they are at the Residence is because we can't have them driving any more. In the moment they are fine drivers, though as 604 year residents of Bedford, they just don't always remember where they are going AND how to get there. Parking is still a problem for guests. The snow coming off the roofs is dangerous. The roofs dump towards the sidewalks and when it lets go it's a great whoosh. It had narrowly missed my step mother who was walking on the driveway side of the sidewalk. Had she been on the building side, it would have hit her. No safety considerations there cones etc. There had been a post broken off centered on the front door since November. Cones. There is a shuttle to local stores but the schedule is not clear. I did ride it with my step mom so she could see how it worked. Not sure if she has gone since. I've mentioned that Dad is a Navy Veteran. I don't think they have put his photo on the Veteran's wall yet. Food - Beyond the shortcoming in the menu and staff, the food is tasty. The portions are reasonable and it appears to be home cooked. Sometimes the titles are misleading. Lemon squares on the menu are actually lemon cake with pudding in it. Sometimes meals are served with veggies and some without. Two people ordered the pork dinner and that's how it came out. They do NOT serve alcohol in the dining room. Only during the cocktail hours. Supposedly 3 per week from 3-5. High tea 1 x per week 3-5. They have a bistro that has lighter lunch fair/pub food midday. Food is available in the dining room from 7 am to 6:40 pm (last order in) coffee/tea/water in main hall all the time via a Keurig. Activities - They have not participated in many. They are not crafty. The movies seem bland (not very interesting) Not much new and coming. They have done jigsaw puzzles and we added some new ones to the shared collection. They have walked on the rail trail behind the building, something they used to drive to do. Nice that it is close and familiar. Value for cost - At the moment that is hard to rate. They have a warm dry room, they are struggling to share a bath after 43 years of having their own, each of them are experiencing memory issues. They significantly downsized from a 6 bed 3 bath 6.5 years ago. Now they are down to 1 bed 1 bath and 1/2 a kitchen (no oven). They have had their cars/independence taken from them. They are in what we believe to be a safe place where care is a button away (around their necks). Additional info - The laundry room is large and clean. No iron, I'm assuming for elderly memory reasons. The soap dispenses directly into the machines with the press of a button. Everyone gets the same soap. No bottles to lug or tip. The fireplace room has a TV above and is a comfortable place to watch things like the Super Bowl with a group. They had an all day party with snacks, drinks and football themed games.

I like the friendliness of the staff and residents and the facility itself. We are having problems with him getting help he needs from the aides on a daily basis and being able to get a hold of the director and head nurse to discuss these issues.

The only complaint my mother had was the food, but she is very used to fine dining. The facility itself is very nice, clean, well maintained. Her apartment was bright and well furnished. The staff was always friendly and helpful. I would highly recommend it!