LCB Management

This facility has been great! My loved one really loves the food. They offer a huge amount of activities. Communication with the family is great. Housekeeping is once a week and it's been good. Some of the staff are responsive and some not so much, so follow up can be poor at times. But overall, it's been a great experience so far. I would definitely recommend this facility to family and friends.

Very positive experience - the staff is very happy, it shows they love working there. I would absolutely recommend The Residence at Valley Farm to others looking for their loved ones.

Most of everything with Mercer Hill has been a great experience, but when it comes to the meals and dining service that could be improved, it is one of the biggest problems. They could offer more options for those with dietary restrictions as well as adequate portion sizes. The dining service itself is just very slow and the food a lot of the times comes out cold .

Suffield by the River is a very nice and welcoming community and right when you walk in there is no smell so you know they do a great job cleaning. With it being very nice it is on the pricier side, but the meals and dining services are really good and their are plenty of activities going on for the residents to do. We would absolutely recommend this community to other families.

Since our loved one has been there, there are been quite a big turnover with the administrative staff team which has been quite cumbersome. However the nurses there have been there for awhile which is great. The care services are really good - the price is quite high but at the end of the day it is worth it. Based on our experience we would recommend The Residences at South Windsor Farms to other families.

Our family had an in person tour and it was a really nice tour and the community is very modern but the location was just to far away for our family

This community is very very clean and the staff members are so friendly, and they always seem very organized. They have plenty of different activities for the residents, we were speaking with the director the other day and depending on the residents abilities they will spilt them up into different activities and everything seems really varied. We would recommend this community to other families but we do have to say the price increase over the months has been pretty shocking.

The thing I like best about Residence at Ferry Park is the price. They don't nickel and dime you for everything. You pay one price, with everything included. While you might pay a little more, it's way less stressful not having to worry about any unforeseen extras each month. It's also a great atmosphere, which I feel right when I walk in the door.

It's a good place it's very hard to take care of the different kinds of variety of patients they have to deal with. They are doing a good job. I thank them every time I leave for doing what they do because I know I did it, took care of my parents for several years.

Mercer Hill in Doylestown is an extremely attractive environment. It's a brand new facility. Overall, the staff was very nice. It's hard to rate value for a cost because all of these places are so incredibly expensive but it's a kind of place you want your loved ones to be, the kind of place you hope you will be in eventually. My only real criticism is they don't seem to have the medical side together very well. They advertise personal care, but they really don't have the personnel to deliver it properly. They only started offering personal care toward the end of 2021 so I'm sure it will improve. There's a general attitude of motivating the residents to be active and engaged, which is wonderful, but I felt like it didn't necessarily take into account when a resident needed to be resting. while there were very nice aides, the actual interaction with licensed nurses much less doctors was minimal. The designation of personal care seems to be trying to skirt around not offering "assisted living". My feeling is it would improve the facility immensely if they would just commit to an assisted living level of care with all that entails. I should make a special mention that the administrative staff was particularly helpful and friendly. When it became clear after a few months that the level of care was not enough from my mother, they were very patient and helpful in facilitating our transition to a long-term care situation elsewhere. Despite it not being a good fit for our situation, I would still highly recommend Mercer Hill. it's a truly uplifting place to live as opposed to some facilities, which seem more like a dreary place to die.

We toured with The Residence at Silver Square. It wasn't the right place for Mom. They showcased the dining experience but Mom was only able to eat puréed food and the facility was very large and expensive.

We are very happy with the community right now, overall the experience has been really good. The staff is super friendly, and we really like the structure, décor and set up of the building,, which is also really.

Our family had an in person tour and the facility was very nice and modern looking. The staff members we me with were very pleasant, information and very thorough.

We've had no issues. They work with you and take very good care of their residents. I would highly recommend them.

I would definitely recommend the property I've done it multiple times already. I think the community should have better communication in the initial interview when there is care or medication's to be delivered.

I toured this community. It was beautiful. The staff was caring and compassionate. They answered all of my questions!

The experience has been okay. The community is expensive, but it is okay. The staff communication is good if the family has questions or concerns. The memory care is a separate entrance and family has to wait up to 10 minutes to get into the area to see our loved one and be admitted by a staff. The food could use more variety for the residents to choose from. There are three meals being served to the resident a day.

Our tour experience with Residence at Orchard Grove was great. The place seemed very nice and they had a lot to offer, but it was EXTRMELY expensive. It was about double what my parents are paying now at their current facility and they have the same amenities.

We toured with Traditions of Wayland and liked what we saw. They had just been bought out so they were in the middle of changing/re-doing everything. The sales person who we dealt with was great. We just felt another facility we were looking at was going to be a better fit.

What really stood out to us right away is just the facility itself, it is very clean, open and inviting. Based on our families experience so far we would recommend this community to other families looking for a place for their loved ones.