LCB Management

It seems to be going well there. My parents are starting to participate care of some of the activities they have, such as game time and watching documentary films. Also getting to know some of the other residents too. One of the two elevators has been out of service their whole time, sometimes making it tedious to go up and down floors; but in theory work to be completed this week. They seem to like the food and dining set up too.

So far we are pleased with The Residence at Chadds Ford. Great staff, food is very good

Staff is friendly, helpful, competent. Management is inept, out of touch, unresponsive. My mother is happy there, I feel that she is safe. Pricing is very high.

Even in a difficult unit like the Memory Care unit my Dad is in, the staff are caring and very attentive to his needs

The staff is great but they are not great returning calls after you are moved in. Otherwise pretty good place.

The staff is very friendly and attentive to mom. The transition was relatively smooth.

To qualify ratings: admin turnover has been concerning, ranging from Exec Director to Financial Director to Head of Health/Nursing and Activities Director. The number and diversity of activities have decreased. To me this is the biggest issue. Unclear why staff turnover is occurring. Friendliness score high because of the everyday staff/aides who work very hard and are very amiable and attentive. My fear is that these folks working for an hourly wage don't get paid enough. LCD should consider these workers vital to the everyday success and smooth operations of The Residence. And continuity is likewise vital for the elderly residents. More senior communities are opening and trying to attract staff. It could be that some LCD people have been lured away by higher pay/better benefits.

The place is clean. Staff very helpful and friendly. Facility location perfect. Prices on average with other facilities.

I was at the residence and South Windsor farms for 2 or 3 months. The residence is very expensive though that is why I moved to the villages. The Residence - if I didn't have the experience with [name removed] and [name removed] which was a bad experience. I for am waiting for an answer from coporate. Depending on my answer from corporate I would say as far as everything else goes in the residence I would give them a four but regarding this problem I had I would give them a two and if they report nothing to me I would give them a minus five. I hope this helps you.

I love most of the Aid's they take care of mom. The place is clean. They do a lot with their memory care patients. They have different theme parties like once a month for all residents. They incorporate Memory Care with their Assisted Living Residents when they have music. They have a garden for memory care members. I really like their Memory Care Director as well as their activity coordinator. Memory Care go out for coffee on Monday. Out to lunch on Wednesday and sometimes Sunday afternoons they bring them for a ride on the bus.

The care services is a 4 because they are a short staffed. However, it is a clean facility and decent food. Need to hire more staff for evenings. Yes, we would recommend the community to other families based on the experience so far.

The staff for the most part are great. They take no time to arrive if they are called. That's a big plus. The food if better that most places I've been to but there always room for improvement especially in the variety. On the down side they way overpriced

If the facility's doctor is chosen for resident's primary care, be prepared to bring urinalysis (done at the facility) to a lab to be processed. I did not realize they have no courrier to do that. We have had a couple issues of our parents missing hair or podiatry appointments there in the facility because no one called to remind them or went to their room to get them. (Both parents have significant memory loss). Cable TV service leaves A LOT to be improved on. We bought 2 new TVs, when told that perhaps the issue was their original TVs. It apparently is the facility's very outdated in house cable/internet system that should be updated for the price residents pay to have it. Most seniors do not understand streaming the programs they want to watch, and regular cable programs have very grainy reception. We've given up trying to rectify this. On the positive side...very friendly staff, very clean facility, food has been great, dining room open all day is a nice option for those who don't rise early for set breakfast hours.

Facility and staff are very good to the residents. Sometimes difficult to get a hold of people though and the billing can get quite confusing if things change. As always, communication could be better.

It was more affordable than most others, clean and conveniently located. There seems to be a lot of turnover in administration and staffing issues in the food area causing long waiting.

The facility is very nice, warm and welcoming. The staff are all really caring from the receptionists, dining staff, activity coordinators and care staff. Go out of their way to be warm and friendly. There are lots of daily activities along with a happy hour at 3 everyday. Lots of chances to socialize. The food in dining room is very good and open 7-7 everyday!

My sister moved in around two months ago. After helping her move in, I have only been back there one time. My impressions of the facility and the staff are favorable.

The administrator is wonderful. Activities are fabulous. My Aunt is very happy there, and the staff is happy to help the whole family.

Everyone that works there is kind and respectful of all the workers, and that goes for everyone who lives there. There's no judgement at this facility. It takes special people to have the patience that these people have.

The Staff was very compassionate and extremely kind to my mother, but I do think they probably need to hire some extra folks as the Staff seemed to be overwhelmed at times. However, that's kind of the nature of the labor market and not necessarily the fault of the facility itself. The Residence was always very clean, which includes the resident rooms and common areas like the dinning room. Decorations and atmosphere was very welcoming and the daily events they have for residents were entertaining. The outdoor patio area was also very nice to get something fresh area and enjoy nice weather.