LCB Management

We chose The Reserve at East Longmeadow because of the nice size of the rooms, my mom has a corner room with 4 large windows, the reputation of the facility, and the friendliness of the staff members. It is also close to our home. They do have zoom calls, emails, and texts to keep families updated. When she first moved in they had an outstanding chef, but during lock down the food was delivered and the chef left so the food is not as good as when he was there. The cafeteria is now open again and they have a standard menu and specials every night. I would absolutely recommend.

This was our first choice, but we couldn't afford the price.

Our family member could not have found a better place to call home than the Residence at Pearl Street. [name removed], Sales Marketing Director, was extremely helpful right from the start. She was instrumental in assisting us at a stressful time when our family was trying to find an assisted living residence for our loved one. [name removed] greatly impressed us and helped get things in place in a good time frame. She was terrific and we are very thankful to her. We are so happy with the kindness and care our loved one receives at the Residence at Pearl Street. All the staff make her feel safe and secure and truly cared for. Our loved one is happy there and all of this gives our family great comfort. There are so many wonderful and engaging activities and she has made many friends. The Residence is bright and cheerful with lovely activity and dining room areas. The dining services and meals are wonderful, so there are absolutely no complaints from our family member in that area either.

During the time our loved one was there, it was a great experience. The community was beautiful and the cleanliness was great. The food was almost gourmet style, and sometimes our loved one just likes more simple food. Due to Covid the activities were very limited, but there was still plenty of things for the residents to do. Our loved one had an apartment and was cared for every day.

In the beginning our loved one was in the assisted living and that experience would be about a three out of five, and now our loved one is in memory care and that experience so far is a five out of five. Despite our limited experience because of the restrictions our loved one is adjusting very nicely into the memory care.

My Mom moved in March 2020 as COVID hit. The staff was and is so caring and very personable. Everyone was covered in PPE . The management/staff visited each resident daily to help with isolation.We had video calls with her so we could visit and check in. A wonderful associate saved my Mom who stopped eating! Hospice was called in due to her lack of will to go on. This wonderful associate coaxed her to eat her favorite foods and she recovered. We owe it to her and the all who were so dedicated to the residents. But the staff also noticed my Mom had declined terribly in the Fall. She was struggling and lost frequently. We approved Mom to be moved to memory care and she adjusted quite well. She is thriving in the environment for those with issues with memory and needing extra care. She is very happy and safe. Everyone got their second shots in Feb. 2021 and now we feel so much better.  Thank you Pearl Street for taking care of our loved ones so well.

My Mom moved in [date removed] as COVID hit. The staff was and is so caring and very personable. Everyone was covered head to toe in PPE to keep the virus from spreading! The management visited each resident daily to help with isolation.They even had video calls with families to visit and check in with our loved ones. A wonderful associate saved my Mom who stopped eating due to isolation. This wonderful associate coaxed her to eat her favorite foods. She got back to herself. It was serious, hospice was called in because of her lack of will to go on. We owe it to her and all who were so dedicated to the residents. But the staff also noticed my Mom had declined terribly in the fall. She was constantly lost and struggling. We approved Mom to be moved to memory care and she adjusted quite well. She is thriving in the environment for those with issues with memory and needing extra care. She is very happy and safe. Thank you Pearl Street for taking care of our loved ones so well.

The community is friendly. They took care of my mother during a very difficult time. The communication with the staff is good. I can usually get a response within an hour of any questions or concerns.

Went on a virtual tour for my mom. This is a five start facility for sure. Only 3 years old and well maintained. Look like new with all the modern conveniences. 1 bedroom seem spacious and would be a good fit for my mom coming from a 2 bedroom beautiful condo. Many activities and options. Loved that they can have their dining room open 7am-7pm so not on such a tight schedule. 24-7 nursing on site.

Very enjoyable tour; lovely curb appeal; well maintained after snowstorm; bright and welcoming environment; plenty of activities and friendly staff.

We have had a great experience so far with Suffield by the River. We chose this facility because it was recommended to us and after meeting with the staff here we felt very comfortable. Their personalities really drew us in and they make the residents feel like family. The room sizes here are very good, they are more like apartments. The food here is OUTSTANDING, they are chef prepared meals and the chefs are always asking for residents feedback and cater to their needs. I would highly recommend the community.

the community gives lots of individual attention. There are group activities, and my aunt knew all the staff and they were very close. I would recommend this community to others.

The staff is great and it's a small place. This community has worked well for my dad. I would recommend this community to others

The staff members would be a five plus, and the quality of the food is not bad but it could use some improvements. The rooms are nice, it is satisfactory. We would highly recommend this community to others.

We really liked how they made our loved one feel right at home and made her feel like part of a family. The rooms are very spacious, and we felt the accommodations made it easy for our loved one to move around safely, and the food would be about a four out of five.

We chose Residence of Otter Creek because of the activities that were scheduled that we were able to see, the amenities, the food was excellent, and the recommendation of the facility from others. The apartment sizes here are large, she was in a 1 bedroom and it was very spacious. The meals are chef prepared and good quality. I would recommend.

I would definitely recommend this community. It is brand new and extremely clean. The community has everything my mom needs. The staff is very friendly, kind, and attentive. The communication is great and they have built a relationship with us.

There was a staff member there that was a lifesaver for me. my husband was not going to go and she helped me and was with me every step of the way. The staff was just fabulous even though my husband was difficult due to his condition. Also, the food was tasty I really enjoyed this community and would recommend it.

Atria Stafford has been nothing less than exceptional regarding taking care of my Dad for close to a year now!! We were extremely impressed with all they have to offer! When the COVID-19 pandemic began, we were scared for Dad’s safety, but Atria rose to the challenge and not only kept everyone safe, but invented new ways to keep everyone engaged while quarantining! Exercise classes done from their own rooms, virtual bingo, crafts, virtual prayer groups, virtual piano singalongs (with my Dad on piano), video calls to family and so much more! The atmosphere is always fun and upbeat, with themed celebrations!! I get frequent and sometimes daily emails regarding COVID-19 protocols and all that is happening within the community. My Dad loves each and every staff member, and we do, too! They all treat him as if he were family! On top of all that, the building is beautifully decorated and immaculate. It reminds me of a posh hotel! We couldn’t be happier with Atria!!

We thought the activities were great at this community. Our loved one didn't always participate in them, but she really enjoyed bingo. They always have a movie playing for the residents when they came back from lunch. They had different events always going on, one time they had a pizza party and after the party the brought in live entertainment. The residents can order any type of food for their meals. We really loved this community, our loved one had a private room which had a microwave and refrigerator. She also had a life alert button around her neck and whenever she needed something the staff members were always there ready to help her out.