LCB Management

Once we visited The Residence based on The cleanliness of the facility, bright ness of the facility, seeing the activities that was taking place, eating what the residents were eating, smiles and greetings from the staff to the residents just gave us a feeling of safety and caring.They are kind and compassionate to their residents.

We picked this community because It had 12 levels of care. It was expensive but less than a nursing home and much, much nicer!I would recommend as long as they can afford it. It is a lovely atmosphere with very caring staff.

My aunt moved into ferry park a few months ago!!! We as a family are thrilled that she is engaged each day with fun activities and exercise classes! She has made some lovely new friends and we sleep better each night knowing a caring staff is there for her!

I am a member at Ferry Park for the last 15 months calling it my home!! Yesterday we had an amazing mediation program that I really enjoyed! I felt so relaxed afterwards and enjoyed the refreshments!! always something to do here!!!

Everything was a 5 except for dealing with their billing department and when I was having an issue with her medication management. We picked this community because of the woman, [name removed] that we met with, it does not have a confusing layout, the size of my loved ones apartment is great too, and it's close to my home.

Staff is very friendly and always available. My grandmother has felt comfortable here from the beginning.

First of all, the reception we received when we first came to Quarry Hill was amazing. The woman who greeted us was so friendly and upbeat. She told us about the facility and answered all of our questions. We were invited for lunch and several staff members came by and talked to us. All the help staff we saw were very friendly. The facility is clean. You get 3 meals a day, they clean each resident's room once a week, change sheets every week, there's a beauty salon and many spaces for residents to meet together.

My family and I have been very pleased with the process of comfortably integrating our father into his new home. The facility is very clean, comfortable, and welcoming and the entire staff is making his transition enjoyable.

My mother liked it much better than the other one we considered. I very highly recommend it.

All 10's an amazing place, well worth the money They are trained caring and sincere. Cannot imagine a better place their sincerity , compassion kindness and training are truly beyond belief. Truly changed our lives after a very stressful selection process. I have never experienced. This quality of care for myself but especially for my beautiful wife. Whose life has been impacted dramatically. She Is a new person and Life is worth living again.

My Mom is very happy here. It is a brand new facility and she has been here just 2 months. The staff is very friendly and willing to help. The newness of the facility and much of the staff does lead to some slow response - especially in the dining room.

Suffield by the River is situated on a beautiful property overlooking the CT River which our friend can see through her living room bay window. She enjoys joining her friends for meals in the majestic dining room where they also enjoy entertainment. We have been pleased with her care the staff goes above and beyond to meet her needs. It gives us great comfort to know she is happy and well cared for. She has always been a very special person in our lives.

We're very happy with Traditions for mom. She is still adjusting, but also happy. I would highly recommend Traditions. The staff so friendly and knows the residents' names! Communication with the family is good. Housekeeping is good. The food is delicious.

From the time that I walked in, I was treated with dignity and respect. I felt like I was introduced to every single person that worked there. Everyone was so nice. It felt real and true. 3 months later and I still could not be happier with my decision. Suffield by the River truly is a special place.

Overall I enjoy living at Brookside because it’s my money my kids are spending it I don’t know how much they’re spending so I can’t help you with the finance part ha ha. I would like to see more guest speakers, and more outings because I really enjoy that part.

I am very happy with the care here at Brookside. I do feel like I wish the meals were better flavorful. I enjoy the staff, and I think the community is very beautiful, especially decorated for the holidays. I also wish there was more activities and things to do.

I would like to see a beginners knitting club maybe crocheting I would like to see them brighten up the dining room, and I don’t think the carpets are that nice I would like to see the carpets newer and some of the other things in the community updated I think that would make a big difference.

I really enjoy living at Brookside. I am very very happy here. I was born in Yugoslavia and I have made a lot of friends here. I love the food and the dining experience every day I will give Brookside number fives on everything and I love my two bedroom apartment.

I really like living here at Brookside. I think the people that work here are very very friendly. I have a lot of fun at my meal times with my friends and I appreciate everything everybody does. that works here. I think the community is beautiful, but it definitely needs new carpet.

I am very happy with the facility and the staff staff. They are very nice and friendly. I did find, on the day we moved my mom in, there was no one really there to give us any direction and we didn't really know what we should do. They assumed that we should know what to do, as we did not. But when we asked any questions, they were extremely helpful to give us answers to our questions. The young people that work in the dining room are extremely nice and friendly. But there seems to be a disconnect between them in the kitchen. We were told by [name removed] that if she just wanted soup, she could ask for soup. So, on the day she moved in, she ordered soup and they said they didn't have any soup. We were a little surprised that an Assisted Living community would not have soup, especially where their residents typically are much older and you know how much they love their soup. Basically, I would say communication has been the biggest hurdle. Now that my mom is understanding the system, it is easier. For example, they told us that when you did your own laundry, the detergent automatically went into the machine. But no one told us that we had to press a button to get the detergent into the machine. So her first couple of loads were washed with no detergent. I also went up a week or so ago as they had a holiday party. I thought it was quite nice. They have tons of activities for the residents, which I think is fabulous! Now that my mother is feeling much better after her short stay in a rehab, she is going to the exercise class. I am happy that she is there, as now she's making new connections versus being in her apartment before where she was pretty isolated. She is also making friends! As far as recommendations: I would say the dining room definitely needs more staff. And lots of times there is food on the floor left over from the night before. It should be cleaned better. I'm not blaming the young kids that are doing their best to work as wait staff. But, I don't feel whoever is in the kitchen is stepping it up.