LaSalle Group, LTD

I would tell others that the staff members on the front line that have the communication with the public such as marketing and sales are over and above. The people who are on the front line for care are either not trained well or have no heart, they were not attentive. We had many issues with the care that my father received here and ended up moving him out. I would not recommend.

Activities for memory care patients were minimal to non-existent. Administrative nursing staff was not receptive to concerns or opinions from family members.

It was a struggle with the entire place the whole time there. Very very poor care. Met with management still no change. Staff lazy, watched TV on there phones, argumentative. Never wiped anything off or down. Had stool on sink handles.

They could improve on EVERYTHING

This place was terrible. My mother was there for memory care. She was not checked on in the morning and often missed breakfast. She would be left with her diaper overflowing, so much that she soaked the bed. The clothing that we brought in for her, that was labeled would disappear. The bedding that we provided would also disappear. The day that we decided that she had to be removed immediately, there was a three foot long rip in the sheet on her bed. There was no mattress pad, the bedding was all wet. My mother was always in a terrible mood but the very day that we moved her, she was as happy as could be. She smiled, suddenly remembered people, would sing all the time. We wondered if they were actually giving her her medication. I would not recommend this location to anyone!! Staff turn over was incredible high. No one would continue there for more than a month or two!

I would tell others that 85% of the staff here are from a staffing agency. I ended up moving my loved one out after just 2 weeks because I was that disappointed with them.