Kisco Senior Living

Don't move your parent here if you expect good care. I was impressed when I visited Sagewood during my visit and decided to move my mother into their memory care unit. Unfortunately I found that the more care my mother needed the less care she received. I would visit her and find her with food spilled down her blouse and smelling of urine. I worked with the director of nursing and finally got the CNA's to make sure she showered. I visited her one evening to find that her bed was encrusted in dried excrement and urine. I got the aids to help change her sheets and I reported this to the director of nursing. The next week one of the aids told me that she found my mom asleep on the floor and was told by another aid to just leave her there because my mother liked sleeping on the floor. I was livid and I removed my mom and brought her home with me. My mom passed away 5 days later. In those 5 days I found that Sagewood wasn't giving her the medicines that hospice had prescribed. Also even though the Norovirus was going through the facility and had hit my mom with the diarrhea the aids continued to give her stool softeners. I was aghast and had a niece stay with my mom until I could get the hospital bed set up in my home. It breaks my heart to think that the last few months of my mom's life was filled with this [removed]. So as long as your loved one doesn't need much care they are fine but don't expect them to give adequate care if your loved one needs more attention and help.

Don't move your parent here if you expect good care. I was impressed when I visited Sagewood during my visit and decided to move my mother into their memory care unit. Unfortunately I found that the more care my mother needed the less care she received. I would visit her and find her with food spilled down her blouse and smelling of urine. I worked with the director of nursing and finally got the CNA's to make sure she showered. I visited her one evening to find that her bed was encrusted in dried excrement and urine. I got the aids to help change her sheets and I reported this to the director of nursing. The next week one of the aids told me that she found my mom asleep on the floor and was told by another aid to just leave her there because my mother liked sleeping on the floor. I was livid and I removed my mom and brought her home with me. My mom passed away 5 days later. In those 5 days I found that Sagewood wasn't giving her the medicines that hospice had prescribed. Also even though the Norovirus was going through the facility and had hit my mom with the diarrhea the aids continued to give her stool softeners. I was aghast and had a niece stay with my mom until I could get the hospital bed set up in my home. It breaks my heart to think that the last few months of my mom's life was filled with this neglect. So as long as your loved one doesn't need much care they are fine but don't expect them to give adequate care if your loved one needs more attention and help.

My mother in law lives here and every time she has had a serious medical issue that needs tending to, their response has been unacceptably slow and unprepared. We have had to come there ourselves and to bring her to medical facilities after waiting a day to have broken bones dealt with. Could not get staff to respond when she passed out going to lunch, gave up and called 911. I don't understand how they are a senior care facility if they don't care for their residents when they need it most.

My mother-in-law was a resident for 4 years till 12/13. She enjoyed the activities and made several wonderful friends. All was fine until my MIL needed extra care. In dec. of 2013 we out her in level 3 care. Unfortunately for us the care that was promised was not given. My MIL fell 4x in the last week she was there. She had a bad fall on 12/18/13 and I removed her to a residential facility where she could get better care. I am still waiting for answers to questions that have been ignored. I was forced to contact the State of Calif. social services licensing dept. in regards to my mother-in-laws care. My mother- in- law is now bed ridden because of her last fall. Atria was supposedly notifying me that her needs could not be met by the staff there. I never was notified (they said I was) and the result was a bad fall for her. Still waiting to find out some answers. Not sure I ever will get them..............Atria?