Kisco Senior Living

They are all about the money they can make. Promised us a different type of apartment but did not have when we arrived. They say ANYTHING TO GET YOUR DEPOSIT! We settled for a temporary style room. 6 months later they STILL didn't have our apartment type, When they finally did, they charged us $2500 to transfer! We finally moved out but they charged us 2 extra months rent after we left. They charge extra for every little thing. We paid for internet but our room was too far from the router to get service. They never fixed it! DISGUSTED WITH OVERALL EXPERIENCE!!!!!!!!!!!!!!! Food is good. But 2 of us couldn't eat all meals each month for the excessive prices they charged for meal plans

[name removed] the Line Cook supervisor will never be a real chef, he's just in charge of line cooks who scoop food on a plate. This obese, infertile, man is a bully who would insult the Black female servers because he was racist. Hes bitter because his reproductive organs DONT WORK, so he had to adopt a child from overseas LOL! He picked up potato croquettes OFF THE FLORR and still served them to the residents. He wold also talk crap about how dirty the African (female) line cook was. What a bigoted slob! I hope that disgusting hog no longer works there anymore!

I am very disappointed with the Executive Director and how she handled my husbands passing, I was not notified at the time of his passing and had to find out about it on social media and his personal belongings were not secured and were cleared out of his room without my permission. Very disappointed with management at Balfour.

Please review First Colonial Inns violations online. My father stayed here and was grossly mistreated, misdiagosed, and getting his meds administered was a struggle every day. They are understaffed always and it’s mind boggling how they are able to continue operating. Don’t waste your money. Keep looking. First Colonial is beyond awful.

Not receiving the care that was promised. Getting my father out as soon as I can before wasting more money. No nursing help, medicines missed, they don't know where residents are and skip medicines, faabs broken, nurses with attitudes. No help with patient portal, computers always down, etc etc. Don't be fooled.

Our family had an in person tour experience with Cedarwood at Sandy, and based on the tour experience and we saw throughout the community we can say it was a terrible experience.

The facilities and staff are superb. But it is not a happy place to live. The experience of living @ Byron Park did not match the written description or conversations with the sales staff. The activities were pitched at residents with much less energy and ability than my mother. The companionship in the dining room was much more residents from assisted living than independent residents. The more active and independent residents were cliquish and exclusive. Any move is hard, but this one was excruciating. My mother has been miserable every day of her residence there. After a month there she decided to move. Byron Park was simply not tenable for her. I hear from staff that there are lots of residents moving out this month. I don't know what's up among the residents, but there is a mean vibe there. Other residents have complained to me about the snarky comments from others. The staff could do more to introduce the active residents to each other. I got the feeling my mom was on her own to integrate into the community. At sales visits we were told about "ambassadors". New residents paired with someone who share some interests to eat a few meals with and facilitate introductions to other residents. That didn't happen at all.

All of the residents are very rude and the staff is inconsiderate. There is constantly an issue here at the Longmont location. It’s a very loud location with a busy highway and construction. I personally would not recommend my family to stay here as they don’t care for the community and the environment does not seem friendly.

I moved to Balfour [date removed] due to illness. I was there for 2 years. During that time, I paid all bills and was never late. I moved out in [date removed] because of their abysmal plumbing and constant flooding, and no hot water for 11 days. 3.5 months after moving out I received an email from Balfour that they could not find me even though they had all the contact information since they contacted me. They sent me a bill for $[removed]k to repaint a 2 bedroom apartment which was in pristine shape. We took exit video showing this. When I questioned them they gave no explanation. According to Colorado state law after a tenant has lived in a rented space for over 2 years the landlord is NOT allowed to charge for anything other than extreme destruction and repair which in this case was not true. They would not provide documentation and kept sending me bills. I do not have a family at this stage in my life to rely on and they tried to rob me. After getting an attorney they chose to drop it.

Avoid KISCO and Park Terrace at all costs! The director, (who is still there) raised my mother's care level price and moved her up to the next care level EVEN THOUGH HER CARE NEEDS DID NOT CHANGE. He rudely and stubbornly would not bend. I filed a complaint with the County and they asked my permission to escalate the complaint to the State Office in Sacramento. I said yes. Both of my complaints were SUSTAINED. I moved Mom somewhere else. The Orange County attorney for Senior Social Services called me and thanked me personally for all of my efforts which exposed and protected vulnerable seniors at Park Terrace who were being financially taken advantage of.

am writing a review of the memory care at Crestavilla- I had a family member under their care for the last few years and they do not have the staffing or expertise to take care of patients if they have moderate or progressive dementia.They admit they don't have the staff and will ask you to pay for additional nursing care. They accepted him into the residence but then when he got worse they kicked him out. First they will increase your fees astronomically to get you to move and if that doesn't work they will evict you. After being evicted since he required too much care, I moved my family member to another facility but it has been a traumatic transition. I recommend to avoid Crestavilla Memory care for family members that have progressive dementia.

Lovely setting. My parents like it

Dad in Assisted Living with dementia flooded his apartment and two below it. It was not properly cleaned up and staff left him in an apartment that was mildewing around him for two weeks until I visited, complained, and filed a report with Social Services. At that point they moved him to their "respite room" without his cane or cat. Dad fell without his cane, cat was left in mildewing room with industrial dryers and cat was traumatized. Director was utterly unhelpful. Dad had also developed incontinence issues and I, his POA, had not been informed. Found out by tripping over soiled underwear in his room. They do his laundry & should have noticed. Link to substantiated report by Department of Social Services Community Care Licensing Division. https://www.ccld.dss.ca.gov/transparencyapi/api/FacilityReports?facNum=079200623&inx=14

This was not a very good community for my loved one and it was an older community.

During the short time our loved one was there, she was infected with covid from one of the workers. They quarantined her and pretty much ignored her. This is the most expensive community in the area so we expected much more from them.

First of all, the facility is beautiful and seems to be one of the nicest communities around this area. The advertise that they a a cruise ship on land experience, but don't let this fool you it is not all what it seems. They want to want to maximum their services to make more money for services that may not needed the by resident. When my mom arrived she was recovering from surgery and on the to road recovery. However, rather then moving her forward they held her back so that she would need more services therefore increasing their revenue. This approach ensured that she did not progress. Whenever I had financial questions they never responded unless they didn't receive payment, then I got their attention.

On the upside: Nice residents, beautiful building, beautiful courtyard, nice staff. On the downside: A bait and switch approach to pricing. My mom moved to assisted living several years ago, thinking she would be safe and cared for. It was expensive, but she had saved for it. However, within two years, even the basic services were cut, while the prices DOUBLED!!! She has to count every item of clothing and put it on a list in order to have the laundry done. The consequence is that they do almost no laundry for her. The brunch that we heard so much about was cut to every other week. Bathrooms are not renovated to be handicap accessible unless you pay for it. Twice we pushed her button for help and NO ONE CAME FOR 45 MINUTES. Residents who need help with socks or other minor things, end up just doing it themselves, because no one shows up for 30-40 minutes. But the worst part is that the cost for care is absolutely unpredictable and every little thing adds to a points system that even the managers have trouble explaining without a computer. My mom feels like she can't breathe differently without being charged for it. This was not what we were sold. Imagine planning for your future and having the costs double! It has put her in a state of anxiety and we are thinking of moving her again. Not what you want for your aging parent.

Assisted living was the worst at my.mothers end of life. At a time you would expect exemplary service she got very poor care insisting she get her own food off of her bkfst table even when she couldn't walk. I would never recommend assisted to anyone considering magnolia glen and am shocked by the lack.of concern for the residents. Magnolia should be ashamed of themselves epecially from.the amt of money she spent

Worst service ever for people at the end of their life. When they want the care they don't get it. Left alone in a room by themselves with no compassion. Very short staffed and can't possibly give all those residents the care they so desperately need. Why bother having your loved ones health go downhill. Think twice before putting them here!

The place may look good but the community lacks a lot. Overpaid managers at every level the current director does not care for his residents or employees. Its all about the bonuses they make.