Kisco Senior Living

Beautiful property but a little expensive.

VERY clean, beautiful grounds, nice rooms w/ full kitchens, large laundry area, LOTS of variety of activities, food okay, served on demand. Lots of residents (a bit more than she likes). A bit more than she would like to pay ($2900 for 1 bdrm, $3500 for 2 bdrm).

this is a nice facility and friendly people however, the food is TERRIBLE, my mom is a tenant and she cant eat any of it, she said she has complained, along with A LOT of other tenants, to the staff and chef with out any edible improvements

The sales team were very friendly and solicitous until you moved in, only to disappear. The administrative staff were more businesslike and less than supportive. The caregivers were very helpful and kind. Make sure you understand that they can and will decide when you will have to move from assisted living to skilled nursing care, and pay much more, or force you to move to a different facility. My relative had to transfer from assisted living to skilled nursing in the same building (after just four months there) because the assisted living staff were not trained to handle the transfers and that doing so would endanger their safety. That's a reasonable concern, but it begs the question of why they didn't train the staff to care for aging residents and spare them the stress of moving, in the absence of advanced medical needs requiring skilled nursing care. Sunrise Senior Living had no such constraints and cared skillfully and compassionately for my relative in the same assisted living apartment until his death.

Don't go there. Initially sent my mother there to keep her safe when she broke her shoulder She had more falls there than in her entire life--from January to May 2023, when she broke her hip.

My loved one was previously a resident at Emerald Court. The facility is beautiful. The food and the activities were great.

My wife was a difficult patient. Rather than try to skillfully work with her, they responded by over medicating her, which I believe led to her fall and subsequent death.

My mother has been at the Kensington for over a year and a half. The communication, management and management of medications has been extremely poor. I was hopefully that with Kisco's recent transfer of ownership of Kensington, things would get better - but they have gotten worse! Recently their fax machine has been broken for 2 weeks - the primary way in which medical orders are submitted by doctors for residents. The phone systems have been down several times. I have complained and tried to get action - the right things are said, but the issues are not resolved. Do not sent your loved ones here!

This very nicely appointed facility has been challenged due to a lack of staffing. This affects every department but the biggest loss has been our lovely dining room. Because management has not been able to hire servers our dining room sits empty at dinner. Currently our food choices are put in plastic to go containers which sit around for an uncertain amount of time. The food here was good but boxing it to go does not make it better. If you are thinking about this facility, find out BEFORE you sign your contract which amenities are unavailable.

The staff are very professional. They address you as Mr. / Mrs. The waiters serve you like it's a 5-star restaurant. But the staff have no personality. Nobody introduced themselves further or called me anything beyond Mr. [name removed]. There's no closeness, no feeling of "we love our patients." It was all professional and no personality. Any time I had a problem and went to the management team, they would quote manuals and regulations at me like I was a total stranger. My loved one came back from a rehab center with bed bugs, and apparently their policy indicated only three staff members need to be notified, yet everyone in the building knew. The front desk wouldn't even let me walk through the front lobby during the quarantine period to get the bedbugs taken care of. They made me feel very uncomfortable. The people who do the nursing however, [name removed] and [name removed] , are excellent. And the PT team are the nicest people, very educated, and truly care about what they're doing. But outside of that, it was a total nightmare. They gave me an ultimatum, told me I had 24 hours to stop staying there to care for my loved one. So I decided to give notice. And even though my loved one was only there for a very short time, they would not refund the very large facility fee.

Poor communication w/ family, understaffed, not well trained, unprofessional.

The room got flooded from plumbing issues within the first month how do you stay in another room no compensation for rent. The food has gone way downhill recently over 25 residents have complained nothing is being done please be aware because the family does now.Also screens on some windows would really be nice. Thank you I know everybody works hard short staffed and underpaid but these are our family that we are talking about

This is an okay community. The community allows pets. It would be better if they had more first floor rooms available, and the sound was quieter.

There's only one gate, but there are three driveway entrances. How is one gate going to increase safety? I have seen people from outside the community enter through each driveway entrance.

On the upside: Nice residents, beautiful building, beautiful courtyard, nice staff. On the downside: A bait and switch approach to pricing. My mom moved to assisted living several years ago, thinking she would be safe and cared for. It was expensive, but she had saved for it. However, within two years, even the basic services were cut, while the prices DOUBLED!!! She has to count every item of clothing and put it on a list in order to have the laundry done. The consequence is that they do almost no laundry for her. The brunch that we heard so much about was cut to every other week. Bathrooms are not renovated to be handicap accessible unless you pay for it. Twice we pushed her button for help and NO ONE CAME FOR 45 MINUTES. Residents who need help with socks or other minor things, end up just doing it themselves, because no one shows up for 30-40 minutes. But the worst part is that the cost for care is absolutely unpredictable and every little thing adds to a points system that even the managers have trouble explaining without a computer. My mom feels like she can't breathe differently without being charged for it. This was not what we were sold. Imagine planning for your future and having the costs double! It has put her in a state of anxiety and we are thinking of moving her again. Not what you want for your aging parent.

This place drives me crazy! At first they would walk in on mom in the bathroom, never knock! No Privacy! We are now paying an additional $500 a month because she now needs extra care. Our cousin goes to check on her, she is sitting in the dark, nothing on her feet, diapers and trash are sitting on the counter and it stinks in the room. She grabs someone to come and take the trash out. Mom is hungry and can no longer eat without help, she wanted a sandwich an hour later she still never received anything to eat she asked a second time and asked them to at least bring a yogurt and finally had to leave and she still had not received any food. Unfortunately we live in another state and can't monitor things ourselves, but when we call they say all is well. Would love to get her out of this place!!!!

First impressions can be deceiving. We had done the tours, due diligence and planned to bring our mom here. But it appears there is a lot of dissatisfaction within the staff and a management group that is constantly turning the staff. Over the past few months they have turned over at least 30-50% of the staff with a new director that seems disinterested in keeping educated, experienced staff in deference to less expensive caregivers. In speaking to some of the staff, there seems to be some who genuinely enjoy and care for the residents for whom they work. However, there also seems some infighting or jealousies that are problematic. Leaving an incontinent patient for the next shift to take care of instead of immediately taking care of the resident is an issue. The ownership group seems more interested in the bottom line than the memory care seniors. We decided to go elsewhere with mom.

While the common areas are beautiful, the experience of living at Balfour Riverfront never comes close to matching the appearance. Senior management attitude towards service seems to be: provide the minimum they can get away with, glad-hand the residents, and make promises they have no intention of following through on. Staff can occasionally be wonderful, but they never seem to last; turnover is very high leading to poor morale. It seems they treat the dining room (which is beautiful) as a cost center and seek to minimize their expenses, serving barely edible food with surprisingly bad service. Balfour Riverfront is a bit of a mystery, because so much potential is wasted. The common areas are stunning, but service is extremely frustrating, quality of the apartment finish is poor (especially carpeting), and the whole experience leaves a bad taste in the mouth.

The money you pay here is not worth it. There is not enough staff especially on the weekends. The food is about equivalent to a school cafeteria. Administrative staff is not very nice unless they are trying to hook your relative into living there.

I have a friend who lives here and the service in housekeeping and kitchen has gone down, food is burnt or not cooked properly, [Removed] will not talk about concerns, was told she didn't have time when approached her. Housekeeping is clean on the out , take a closer look, common areas, bathrooms are dirty, apartments are cleaned in about 5 min. blinds never cleaned, no dusting, asked to speak to supervisor Wilson, he avoids concerns and never returns phone calls, all we get is promises from him and the ED. At one time this place was number 1 but can't see that now