Keystone Senior Management Services, Inc.

Areas they could improve on - Let the residents control their thermostats year-round. It was always too cold in the rooms and the dining room. The hall carpet needs to be cleaned or replaced On a positive note, the staff Was very friendly. The residents were Not.

Keystone Place was very upscale and clean. But they assured me beforehand that they would be able to handle my husband, who was known to have aggressiveness. However they evicted him about a month and a half after he was admitted because they weren't able to care for him because of his aggressiveness.

The communication between the three shifts and also between the facility and the family members could be vastly improved. It's pretty much nonexistent. I can never determine what my loved one's day has been like. I leave notes all over the wall so they can see what I would like to happen, and then it doesn't happen. He's fallen a couple of times because they're not putting him in the chucks we provided for him. And his room always smells like urine because they leave his dirty clothes there all week. He's not getting a shower regularly. There's also another resident who wanders the floor and breaks things or takes things form the rooms, so everyone has to keep their doors locked in the memory care unit. We're trying to work around these things We'll see how it goes. But there are only 2 people to care for 20 memory care residents, which is just not enough.

Had a waiting list

I would recommend you confirm all the items on your list, and make sure you are getting what you expect for care for your loved ones. The staff are good to work with. They are responsive to any questions or concerns I may have.

Our family had an in person tour and right away we decided against Seaside because we wanted a community that allowed more freedom from memory care residents, and Seaside was more or less a locked facility.

Our family had an in person tour and our experience was just okay, something about the community did not stand out to us and we did not think it was that great looking.

It's a nice place, it's new, it's clean. But the personal help is not too personable. I do go there several times a week, so I do see what's going on. They take good care of my loved one. I just wish there was more one-on-one care, but they're understaffed.

$4050/mo for studio; $5750/mo for 1 bdrm; includes meals, 1 1/2 hr care (meds, etc); RN assessment, care plan, transportation to and from medical and shopping); WAITING LIST with $500 dep; 5 people waiting 30 - 90 days; one-time community fee $3500; Verizon and Charter; weekly housekeeping, laundry (towels and linens)

This community is outstanding. The staff was nice and they were able to answer a lot of our questions, but we were misinformed on a few things for her care. This community appeared to be clean and maintained. Activities are offered to the residents. We would recommend that families tour this community for the care of a loved one

This review concerns mostly the Memory Care unit. Communication with nursing and care staff was poor. Staff told me what they thought I wanted to hear rather than what was actually going on. Screening before entry was haphazard. Options regarding medication management were not explained adequately. Finally, my husband proved to be a danger to staff and possibly other residents, and was removed to a local hospital emergency department. No one told me his lease had been terminated until a social worker at the hospital gave me the phone number of a low-level staff member at Keystone Place on the night shift who said he wasn't "allowed" to reveal his surname. A call to the Executive Director was never returned. The Director of Health and Wellness did call almost a week later but was impossible to find on site or to connect with during the two weeks of my husband's residence.

Spoke to a nice marketing person. Will visit next time in area .

Actually it was not our first choice they had an available room. Hind sight being 20/20 I should have waited. They are understaffed.

I toured this community and I did not get a good impression. Cleanliness was definitely lacking. Not a good choice for my loved one.

I was dissatisfied with our experience at Keystone Place. I felt that they did not respond to our requests made and did not have good solutions. They do not offer 24 hour nursing care. I think for the average person, the facility would be just fine but they were not able to accommodate our needs. The facility is beautiful and brand new, it just was not the right fit for us.

In the past my expérience and opinion of Meridian were all positive. Weve had several family members and friends in the Rehab unit and have a friend that lives in the Vintage Gardens Facility. Unfortunatley thinngs have really seemed to go downhill. The Vintage Gardens area is filthy, the staff is awol, cant find a Tech they are nowhere to be found, except for a few of the older staff you are on your own. The dining area is dirty, no cups for coffee,no sugar or condiments on table. Took us twenty minutes to find the stsff in kitchento get some creamer. Apparently they're not in the unit fromaroubd 10:30 to lubch time. So since my friend eats later she gets no fresh hot food or anyone in the kitchen to talk to. This is a daily thing so it must be how things are now. Also in the years past on the Rehab Unit, we were always so pleasantly pleased with the staff, the cleanliness, the greeting and smiling faces of the Ladies in tbe kitchen . Let me tell you thst is no more. Its filthy, staff unfriendly, young people dressed in street clothes so you dont know actually who is the kitchen staff. There was a young very unfriendly man there in jeans, hat on backwards, wearing ear plugs with rap music blaring. In my opinionthey must be desperate for staff or just do not care anymore. Id in the past gave Meriden five plus stars, but not anymore. Its dirty unproffessional and very disappointing and I myself will not refer anyone else there. Very saddened by how things have changed as Meridian had everything in one building to suit all aging needs. Just sad and disappointing.

My husband feel and hit his head on [date removed] in Memory Care and was sent to the hospital .The incompetence of the staff of being able to take care of a catheter that my husband did not need but that he got at the hospital my husband died on the [date removed] in hospice. Do not under any circumstances allow Mobile Physicians to assume responsibility for your family member and their medical needs. Do not allow Thrive at Beachwalk to administer any medical care to your loved one they cannot do it even though they state they can take care of diabetics and oxygen they cannot. [removed]

Keep in mind...Meridian is a BUSINESS! Their goal is to make lots of $$$, by providing meals and a bed, while sitting your loved one in front of a tv all day or keeping them in bed. Warning...If your loved one needs additional care and attention, you will be required to hire an attendant at $21+/hour. Do the math...that is thousands of $$ a month! Look elsewhere for your loved one if Meridian will not provide the care they need, which they "should do" for the high fee they already charge per month. They do not have enough staff to go the extra mile and really "care" for your loved one!

Beautiful facilities, but haphazard staffing. Services in the contract are not consistent. (No change of bedding in two weeks!!). Similar lapses are routine. Close to negligent

It was terrible! The CNA's, except for one, were rude, the Apt was cold because they wouldn't turn the heat on until sometime in October, the hall rugs were filthy. The food was good, though.