Kaplan Development

My loved one is getting good care. They can improve with communication. My mother has had trouble getting her front door fixed even though we have reported it several times. When she first moved in they raised the price and did not tells us until we were signing the paperwork. We have been in constant contact with the facility so there was absolutely no reason why they could not have communicated.

I toured this facility and it went good!

The only thing we didn’t like was you had to share a room with a roommate. The community was very loud and boisterous, which would have suited one of my parents but not the other. But it was a very happy place. It almost had the feeling of hotel, like you were constantly on vacation. Everyone was very nice and friendly.

They are very friendly. We picked this community, because of the value for the money. They check off all of the quality boxes. In general, they do everything well. They do the that best they can. They can improve on supervision of the nurses aides.

The facility is nice and the staff is wonderful. The food quality is the biggest issue. My mom has been there 7 months and they are on the 3rd cook. I would say if you are looking into this facility and your loved ones have specific dietary needs, they should look deeper into it.

The community has good staff; however I feel they are understaffed currently. There has been some staff turnover since my loved one moved into the community. Due to the staffing challenges this can cause delays in waiting for meals, care, and more. [name removed] the Director is wonderful; however she seems overworked. [name removed] is also wonderful. [name removed] does a great job with the activities for the residents.

What stood out to us about this place is that it was a smaller facility. One floor is Assisted Living and one floor is Memory Care. They worked very well with hospice and made my mom very comfortable in the end. She was able to stay at Bentley with hospice care until her passing. The staff was very caring. I would recommend them to family and friends.

We do understand a lot of community are having staffing issues, but this one seem to be better than most. They definitely have many activities and they try their best - for assisted they rate high. The value for the money is very good. We do really like the staff and so does our loved one. Sometimes it is also hard to keep everyone's clothes straight.

I liked Butler Street, and my parents liked it a lot. The building was a converted nun’s convent turned school that has since been repurposed for senior living. They were very organized and seemed to have a lot of activities for everyone there. Their cost was just a little out of reach for us.

Our family had an in person tour and the tour experience was fine but they wanted our loved to do dual living and we just did not think that would work out

My loved one is doing welll. The staff gets back to me, with phone calls/texts. Overall, the staff is pretty good, and very friendly. My loved one loves the breakfast, in which they offer them low sodium meals. Meal time is important. There is a lot of activities, and my loved one seems to enjoy them. My loved one is interacting with other people, and has made new friends. Overall, I am getting value for the money.

Overall I thought this was a good community with good pricing. The only drawback was there was no guarantee of a private room for my loved one.

I toured Butler Street Senior Living and it was really nice. The people were really nice and very friendly. The one thing I was uncomfortable with was the different flooring, and the metal stairs to go up and down; although there's an elevator. There was also only one shower per maybe 8 rooms. So you'd have to walk down the hallway to get to it. The community we chose has a shower and bathroom right in the room. The price was comparable to the other community, but chose them instead.

The staff are great (although they seem short staffed). But my parents hate the food, and there are limited activities.

The staff members are friendly for the most part and the community itself is well organized and clean throughout, but the house keeping could be a little bit better in our loved ones room. Their communication process with the families could be improved - we have had a couple of issues when it comes to the individual care services provided for our loved one like medication management.

The primary reason that we chose Butler Street was the location, it is close to the major hospitals. It also it a newer and clean facility. The price was very reasonable for all that they offered. The room sizes are very good, we are very happy with it. We are also super happy with all of the staff as well. They are friendly and seem to try to meet any questions or concerns that I have had. If they do not have an answer, they get me one as fast as they can. So far things are going. I would recommend the facility and already have. They offer a referral incentive so that was really nice.

The meals provide a lot of options to choose from and the food is good. They show movies, games, beer and pretzel nights, amongst other activities. Housekeeping comes twice a week. Laundry services are as needed. They provide transportation to doctors appointments. They offer group trips periodically. They send me a monthly invoice for billing. They offer a security necklace with an emergency button on it for all residents.

I would recommend this community for you or your loved one. They have activities like movie day, entertainment that comes in and more for the residents to do to stay busy. The tour was good and I was pleased and they gave me all the information I needed about this community.

I liked this community just as well as the other that I was looking at. I just went with another community due to the layout of the room. We felt like the other rooms just worked out better for my loved one.

Our family had an in person tour and our loved one did not really care for the shared suites living situation