Kaplan Development

Excellent place for Mom, she is doing very well.

Our mother spent almost 2 years at Merryvale and we were very pleased by the care and compassion the staff showed her and our family. I think it is telling that most of the staff remained intact for the 2 years she was there. That tells me that management cares about the staff which means they care about the residents. Our mother was able to transition from minimal care to full memory care and the transition, while a little traumatic for mother, was done with assistance from the staff. When she made her last move the staff took a picture of her old room and arranged the new room identically to the new room. She never knew she had been moved. Now that is care and compassion. We highly recommend Merryvale.

My father was a resident at Merryvale Assisted living close to four years. He always referred to Merryvale as "home" where he felt close to those who ministered his well-being and secure in their application of his daily routine and medications. My experience of being in the room with Dad day and night the last four days of his life demonstrated to me vividly why he was content there. All of the administration showed care and concern until his last breath. They presented the family with computer photographs they had taken of Dad during the "fun and smiles" he displayed during their fellowship and game time. Though mid-nineties and legally blind from macular degeneration they were very patient with him even during outings with his walker, craft-time and his favorite.....Bingo. Being an ordained minister, my Dad appreciated the spiritual services and made many friends.

Our dad, a retired minister, was a guest at Merryvale for about three years. We cannot say enough about the caring staff and the service he received for all those years. At the end, hospice was called in and the cooperation was magnificent. Gena and her staff will welcome your loved one and make them feel just like family; and you will be relieved knowing the kind of care they are receiving. Each day is filled with as many activities as one can enjoy. God bless you, Merryvale! George Warren Family member

I've had a good amount of experience with this community in the past, although I did not end up selecting it during my current search. It is a very nice, well kept place, and the staff are friendly and professional. They've done a great job in the past, and they are definitely worth a look if you are looking into senior care in the area!

I have been very impressed with the kindness and compassion of the people who help my mother with her needs. I would hope that they are well compensated for the wonderful care they give to all of the residents, because they are the backbone of AAAL. I also find that the residents, themselves, are a great group of individuals. Almost all of the folks who work at AAAL are honestly interested in the residents' well-being -- emotional and otherwise. They work from the viewpoint that this is 'home' for the residents and, as such, they should feel comfortable, happy and proud. I have seen only one example of a newly-hired employee who tends to be defensive with resident and family. That may not be important in another work environment, but it makes a huge difference in this environment. Besides the residence being lovely, clean and safe (which it is), the preparation of food needs to be maintained as it was when the facility first opened. AAAL in Hanson has only been open since December and I think they have done a superior job considering that there will be hiccups with any new venture while the team settles in. I am thrilled that my loved one is at AAAL and at this time I would recommend AAAL to anyone who asks me.

They people at Merryville are very loving.

I Have lived here for three months. It is GREAT!!!!!!!!!!!!!! The Executive Director, Gena McLendon, has organized this place to be like a Ritz Carlton, but a lot cheaper! Everyone and I mean all residents love the care, food, cleanness, activities they have here in Merryvale. I haven't heard a complaint from the employees or the residents the whole time I have been here. Call me at [removed] for a reference.

Comfortable place, friendly, caring staff. Only concern is how cold (temp-wise) the facility is. Suggestion: Would be nice to have music playing in outdoor sitting area.

Friendly. Super caring. My mom had a very difficult personality and the staff was always concerned for her well being.

It is a good facility. It needs some upgrades. There are frequent fire alarms and there was a fire this year. Everyone is nice and I think they do a good job of monitoring staff and making sure everyone is taken care of properly. The food is good tasting, but too many repeats and the menu is not always accurate so that is frustrating for my parents. They need more activities, but the activity workers are very kind and sweet.

I toured several facilities and Bentley Commons is by far the best. Unlike most of the others, you have a full apartment with separate rooms rather than one room and a bath. The facility is lovely and very comfortable atmosphere.

Cares stood out. He does refuse cares but I feel that psych should be more involved. He does not want women and they do have the male nurse give him a shower. He locks his door and stays in his room a lot and has extreme paranoia. We brought him candy bars and he hides them. To be fair other residents go into his outer room and another resident crapped on his chair that had to be thrown out and a patient was half naked in his bed. I think the Velcro straps might be used to discourage others from coming in his room. I do realize they can't help it.

4-5 on all. My Dad seems happy there. We are happy also. They are very helpful to my father for his needs & good communication with the family for any issues that arise. Yes, we would most definitely recommend this community to other families.

My mother was there for only two weeks. She fell and hit her head. It was an unwitnessed fall. She ended up in the hospital and died two weeks later. My mother cried every day she was there. She had a lot of anxiety and wanted to go home.

I would highly recommend it all American, it would be helpful to know ahead of time that in the memory care unit patient's personal hygiene needs needed to be provided by the family. Things like toilet paper, are the responsibility of the patient's family. The only reason I didn't give it a five is because the bathroom in my loved one's room was poorly, attended to and there was never any hand towels and rarely toilet paper in place.

Overall a good experience so far. Some hiccups in December with temporary help filling in for full time staff. I was told there would be choices for meals but in the memory care unit I haven't seen that

What I like the most about the community is The staff. The staff members really are very caring. Yes, I would recommend this community to other families and already have!

I would recommend. The price was right and it was a newer establishment.

The overall experience was a life saver. We could visit her anytime yet it wasn't as stressful for everyone, and it was getting way too much for my father in law to handle. Most of the time the facility was very clean, once in a while they wouldn't wipe down a chair that someone had wetted. But most of the time it was clean. There were some staff there that was amazing,they just loved her. Then you had some that were not made for that job. I didn't deal with the administrative part if that is the part with bill paying. The food wasn't too bad until she had to have pureed food, then it seemed like she got the same stuff everyday. They did have some good entertainment about once a week. She loved it when they brought little animals that she could hold. They would have people come sing which she liked. I miss some of the people that took care of her, two of them actually came to the wake, which was so sweet. Those were her favorite ones, it meant a lot. So overall I would recommend All American but I did hear that some of the good people she dealt with have left.