Juniper Communities

It is a very nice place. The food was not great at first and the service in the dining room at certain tables was very slow. My aunt said sometimes they would be the first ones in and the last ones out because of servers. The tv they pay for is the old kind not HD that has been out for years. They had almost a week with no tv because of repairs. The monthly price is very high for what they are getting. The staff is very nice and I realize the things I consider issues are governed at a much higher level and not by local management.

Started out great then the quality of service/care went way down hill

It was supposed to be a respite for me, my husband's care giver. I had two weeks lined up including our live in aid to accompany him. I got push back about the 2 week stay, then saying they don't really do short term respites. If that's the case then they should not include that in their info. I was charge for the full month plus extra for his aid. The aid felt disrespected by staff and had to look for help. It takes 2 people to care for my husband, hence the full time aid. He ended up going to the ER after 3 nights and was at the hospital for a week. The aid went back to Juniper to sleep. My 2 week trip was cut short and both [name removed] and the aid left that following Sat. He was there from [dates removed] and the aid left [date removed]. We paid $[removed]for the two weeks. I can't tell you how disappointed I am with the whole event.

My mom used to reside on the assisted living side of the building. The executive director is all talk and never seems to be present when we have problems. When she does show up, she often blames her inheritance of the building and the lack of support from corporate. The sales manager is condescending and believes everyone is beneath her. There are frequent power struggles among the management, and the front desk staff needs extensive training in hospitality and compassion. The nurse wants to move everyone to memory care because that’s where the building makes money. While there are some good staff members, the executive director is likely to drive everyone away.

Food mostly needs improvement the food staff is wonderful. administration should answer emails but don't got more accomplished with the wonderful front desk staff the the higher ups. Everyone loved the brunch on Sunday but they took that away. Also regarding activities (bingo for example) MIL tried to attend and was told she cant sit here cant sit there so she left very disappointed and never returned some of the residents were very rude all she wanted to do was join. These activities need to be run by staff not the residents

You have to stay on top of the staff for responses. The food service there is great, but the food quality is just not great they should survey the residents to see their response.

Nice facility. Average cost. Communication with staff, average. (OK, here are more characters for review). Moved my aunt from Locust Grove because it closed. Have only been at Juniper Village for less than 1 month. My aunt had a large bruise and hematoma on right wrist. "No call, no information, no return call, hmm." No place to go when visiting my aunt. Have to find some quiet corner to talk. Vomit on bedding and clothing 3 days after she was taken to hospital with virus. We miss Locust grove. Communication from staff is poor at best. We miss Locust Grove.

1. Not enough staff 2. My mother died because of poor management of another patient. 2. Physician contracted there not fully competent. 3. No one to manage mental health of patients

Staff friendliness varied widely, including leadership. Facility is nice. I wish they would do more to keep residents physically active , to improve or at least to maintain.

It just seemed understaffed The permanent staff was nice but there were a lot of temps who I really didn't know And they couldn't know my mom They weren't there often. Mom declined immediately and was dead in four months.

It was a good option for my dad because they do not do background checks. My dad has a misdemeanor we are trying to get thrown out but it kept him out of other facilities. I'd have picked another location if I had the choice. I would recommend the assisted living to others but not the memory care. My dad is in memory care.

I'm not sure if I would or would not recommend The Devon. It was very expensive, so I expected a lot better care overall. However, there were many things that I liked about the facility and some of the staff members. If they could make some improvements in the necessary areas, I think it could be a much better experience for people.

For the overall experience, nothing would have made the time good considering the circumstances. Our loved one was there for about 3 weeks and then we had our loved ones removed and put into a hospice care home. None of the was the fault of Juniper, it was just a bad situation. Again it is not Juniper's fault, It was just a terrible time and I was appreciative that Juniper had a place for him and tried to make it work

My loved one was previously a resident at Juniper Village and the experience was okay. Day staff and the food service is very good and attentive. But the night staff I just feel like she had too many problems with. They seemed to be understaffed and they definitely seemed to be complacent about my loved one's safety.

We had a terrible experience with the administration. They were bathing my fathers in cold water. There was no hot water in his room for many days. We had a hard time with communication and many verbal promises at signing turned out to be just puffing. When dad's health went to the worst and had to be hospitalized the facility would not accept him back for hospice care. I have a lot more to say on this more than texting will allow. Maybe things have changed since Oct 2021. It all looked good when we signed up. But as I said. Once we were in promises were not for-filled.

The food that the staff members prepare for the residents seems great! Based on the experience we have had so far with Juniper Village at Williamstown, we would recommend the community to other families who are looking for a place for their loved ones.

The actual facility was in a nice area & the building was nice. The communication was decent. The staff was very friendly, but I was a bit underwhelmed by the day to day care.I would recommend Devon senior living to a friend. However, there are definitely some things I would do differently and monitor specific things more closely. This was my first experience with having a loved one in a facility, so I learned a lot.

Our experience at Juniper Village at Louisville made me very aware that there is a definite need for COMMUNICATION and Education at this facility! Both of these needs I shared with the management more than once; unfortunately my sister died before I can say if it was heard and, therefore, improved. Switching to a different hospice company was a big improvement for my sister and our family, also. I believe I would probably recommend this facility--with perhaps a "heads up". I might also add that I am inclined to feel like these issues (and others) are industry wide!

In our time and experience at Juniper Village at Chatham, the environment has changed. Some cost cutting is becoming evident, and some of the better staff have left recently.

The facility is clean, but I don't think they are adequately staffed. Small needs (like making sure a phone is within reach should help be needed) are just not a priority. Mum has fallen numerous times since she arrived and has had to go to the hospital twice. The staff blames her for not following instructions, but she has Parkinson's dementia and does the best she can. Her bedding disappeared and she was left to sleep without blankets one night. Those are indications to me that they need more hands on deck. The director, [name removed], who is the "go to person" for resolving issues, has never once returned a call from me. Dad found a cup of pills (8 different meds) on Mum's bedside table. No one knew how they got there or who they belonged to. If she had found and taken them, I can't imagine what might have happened. Even then, [name removed] did not have the courtesy to speak with my father or return my call. Last week, my dad was sitting outside with Mum and witnessed a resident escape. There is a busy highway at the front of the building. The staff ran to catch the woman, which of course they had to do, but then no one was available to help take my Mum to the bathroom. So I would say that if you are reasonably self-sufficient the facility is ok. If you are unable to fend for yourself, I would not recommend it. We are considering other options as we are not sure she is safe there.