Juniper Communities

It has been going fine for my mom and she is getting long term care at this community. Treatment and care wise they are off the charts. They have gotten to know my mom and identified her problem. I like that she is comfortable and they understand her issues. They monitor her sugar, salt, and carb intake with their meals. I know that they are giving her what she needs and it is taking time for her to get use to. As for their communication they can improve better on the business side and with appointments.

Have lived here for almost 5 years and enjoy my sunny apartment, excellent meals, pool exercise, physical therapy (when needed) and chosen activities like movies and bingo. I am thankful daily that I am not still in my house alone. I have 4 sons who live at a distance and visit when they can. I have my car parked nearby and will choose to give it up when I feel it's necessary. I enjoy meals in the dining room with a different group each night.

So far so good. But it's really too soon to know. Looks clean and well appointed and most, if not all, of the residents I see look content if not happy. I've asked some residents how they liked living there and how the food was. They all gave a "good" response. So that was comforting. One lady told me "It's all what you make of it". So if you want to be anti-social and grumpy then you wont like this place or anywhere else for that matter. But if you are accepting of the fact that this is where you will be living and that you better make the most of it, then I think you will be pretty happy at Brookdale.

Frank is having some good days and bad days. He has not been there long enough to know at this time. very happy with the staff and wanting to see progress in a few weeks .

We toured Juniper Village and saw many things that we liked. The facility was clean and the staff was friendly. I really liked how they have the facility and residents divided into 4 sections. This division appears to give the staff a better chance to bond with their assigned residents and they are able to focus more closely on their individual needs.

I'm thrilled with Emeritus's desire to "join" my loved one's "journey." I have found the head nurse to be knowledgeable and compassionate, and most of the workers I've spoken with are kind and seem attentive. But I will say that it is hard to get in touch with the folks in charge and often when I speak with those who I do get on the phone, they can't really tell me much. My hope is that they are more fully staffed for caring for people, than they are for responding to family members. So far, my loved one is doing well, although we've apparently had a few missteps in responding to certain needs.

Plus: Clean, bright, safe facility with ample engagement / activity opportunities for residents. Pleasant staff and roving health care providers. Welcome visitors and willing to meet with family members. Resident has shown tremendous improvement since moving in 6 weeks ago. Minus: Difficult to contact residents and staff. Difficult to initiate care from primary NP, PT, OT, ST, mental health NP, and dentist. No transportation to outside doctor appointments. Caregivers do not insist on residents bathing and grooming which is not appropriate for Memory Care residents.

They are sneaky. My dad died on [date removed] and they are still sending my mom a death bill. We struggled to pay that bill and they are still asking for money. The staff while there was lovely!

Juniper Village at Chatham is a very clean place. The staff is very pleasant. My mother's room is quite small but that's because my sister chose that size of accommodations up until Sunday. Everything was fine but I was very disturbed on Sunday when another resident was calling for help because her private aid never showed up and I had to go to try to get AIDS from the facility to come and help her and they didn't show up for over a half hour so it seems like they're having staffing problems at this time.

Lots of bells and whistles, including a heated pool. However rooms are plain and small for the price.

There were good things about the facility and also some things that weren't so great. However, my dad's level of care increased while he was there, eventually being too much for this facility. A majority of the staff was very kind and helpful and the facility was clean and bright. For a fully functioning resident, I imagine Juniper would be great. Our parent required extra help and often when we went to visit, it was apparent that no one had checked on him for extended periods of time.

The food is good and ordered by the guest themself in the dinning room. Lots of activitys for the residents to do. But they do not keep her room clean. The nurses all handle her diffently and not with the wishes of the PT or OT people. This dose not help her get stronger. Communication between department are very bad

Had a terrific discussion with the sales manager and then toured the facility. In the course of seeing several patient rooms I casually asked if the furnishings we were seeing were standard for a room. The guide surprisingly informed us that furniture was the patient's responsibility, as were all linens. Had I not asked this question that important information would not have been disclosed. Later I asked about other excluded items and was told a complete list would be provided when the contract was signed. We were expected to make a decision without key non-included components being disclosed. There was a complete lack of transparency and disclosure. Additionally we felt the large, central, chaotic community room was not a good fit for our prospective patient.

The laundry both clothes, towels and sheets have not been done since she arrived 1.5 weeks ago. All the staff has been pleasant and caring.

Weekends can be really rough because of the staff call offs.

1.. Overall experience 3 to 4. 2. The facility is very clean and kept clean 4 3. The facility is very friendly for the most part 4 4. Quality of care 3 5. Administrative staff 4 6. Food.2 my mother, asked about gluten-free alternatives and was told that if you wanted it, family had to provide it which I have done. 7. Activities seem good, mostly in-house. 4 8. Value for money -I wonder. Some of the rules seemed to change quickly once we arrived. For example, she had a pet dog that she was very keen on and within the first month dogs weren't permitted without a large additional fee. Has mentioned in the food above it seemed odd that food allergies had to be done independently, but for the cost of bringing in gluten-free noodles and other items, she seemed happy overall with the food

Pros; room size, overall cost, friendly staff, programs Cons; food, hot water/maintenance

My mom was essentially assessed incorrectly and shortly after living in Juniper it was decided that she needed to go into memory care. They were happy to accommodate my mom while we needed to make a long-term decision about where we would place my mom. Ultimately Juniper was not the place that we stayed with.

It is a very nice place. The food was not great at first and the service in the dining room at certain tables was very slow. My aunt said sometimes they would be the first ones in and the last ones out because of servers. The tv they pay for is the old kind not HD that has been out for years. They had almost a week with no tv because of repairs. The monthly price is very high for what they are getting. The staff is very nice and I realize the things I consider issues are governed at a much higher level and not by local management.

Started out great then the quality of service/care went way down hill