Juniper Communities

My mom had an overall nice short term stay summer of [date removed] at the property was was overcharged [fee removed] which she paid unknowing it was the wrong amount.

Juniper VIllage had our loved ones medications wrong, and there was just an overwhelming feeling of negligence going on. Instead of this community bringing our loved one to and from meals, and the few activities they had, they told us we needed to hire an aid for that.

We walked in one day into my mothers bedroom, and it was a complete mess. Her bandages weren't changed at all. The staff was okay, and the administrator was awful. The amount of money we were paying to have her at this community was not worth it. For thanksgiving all my mother had to eat was a salad. The food was not good at all. House keeping was not so great either, my mother was wearing clothes that weren't hers. They say they had activities for the residents but they do not,the only thing they had was a guy come in on Sundays to sing a couple of songs. The rooms were a nice size, we liked the way it was laid out. They were understaffed in the dementia unit that they would gather everyone into a room and make them stay there so they could keep eyes on everyone at the same time.

It was definitely not a place of choice. everything looked old and dirty. Urine smell everywhere. The staff looked very sparse and not engaged.

Despicable!! Do not send anyone here!! The memory care unit is a DISGRACE. Filthy, no care plan, not enough supervision. We read the one star reviews and ignored them! LOOK BEYOND THE CLOSED DOORS!!! All of the responses to the low ratings are the same from DSL. It is an insult for the administration to respond to the low reviews. ACTIONS SPEAK LOUDER THAN WORDS!!!!! Look at many other websites for the low reviews.

Management was so unorganized and barely looked like they were around when I would come in . Always looked like they were short staff with cnas so half of the time my mother would complain there were never enough aides to help her. It was a disaster .

I was very excited to recommend the Harbour to one of my clients family. Went for a tour and their daughter was very happy with what she had seen and was told. I am a CNA and had gone to the Harbour on many visits with home health agencies. I had given a very high recommendation . We were told we would be put on list. So as weeks went by we called to see how things were going. We were told they would have a room soon , more time goes by still nothing. Finally I called and spoke with a representative of the facility and was told should not be much longer that there would be a room soon situation was told to me I will not post that. Well as we waited no calls no notifications . Told to contact Sunrise of the South Hills same treatment. Very disappointed with the way the Harbor handle this matter. Would not recommend again..

Did not care for this facility.

Very disappointing visit today. I was not given assistance and felt like I was in the way. Residents needing assistance were ignored. It appeared very disorganized. despite having an appointment, I was not expected and the director was not available.

I would not recommend the Personal Care areas. Apartments are nice but if you need a higher level of care I would not recommend Junipe Village. Seems like staffing issues are a constant problem. I honestly don’t think my love one is getting the care they deserve.

I went to this place on [date removed] as a walk in requested a tour of the building for my father. The girl at the front desk told me that there was an Easter event going on and the manager was busy and I needed to call her to reschedule. My family and I were in a crunch taking that my father was being discharged from rehab on Monday. After hearing such great things about your facility that was a major let down. I will also mention that I never got a call from the manager. We did find placement for our father at a nearby facility where the manager came in on her day off to accommodate us. So if you are planning on going here for a tour make sure you schedule prior because walk-ins are not welcomed.

The memory care unit is awful!!! Someone has to be their voice. We would never recommend this facility and REGRET sending our family member there. The 5 star ratings have NOTHING TO DO WITH THE MEMORY CARE UNIT. The whole place strongly smells of urine, rugs are dirty, consistently dirty diapers and vinyl gloves on the floors, no activities, residents left in front of the television for hours, residents look dirty, their is no regular routine of washing the residents and not enough linens for the beds. The activities and things to do in the main room of the memory care unit is JUST for show and are JUST selling points. The administration just talks and yeses you to death. No one is held accountable, especially the administration. We had read the couple of the one star reviews and we should not have ignored them! I do not want the administration to respond to this review. Actions speak louder than words.

This place is a total disappointment. Smells of urine constantly. People in hallways staring into space. Caregivers only pay attention to residents when family shows up. Horrible nursing care. Would never recommend anyone to live here or for families to chose this place for a loved one. Awful top to bottom.

This place looked good from tour I took, but promised me they’d take good care of my mother but didn’t even try to accommodate mothers simple needs! Poor management took month 1/2 to put a screw on a broken door! They tell you what you want to here but do nothing about concerns! Moving mother ASAP extremely dissatisfied...

They are careless with meds, their assessment skills and patient care is terrible. Meal times and food is less than acceptable

I went in to Juniper Village about a month ago to view prices, accommodations and overall environment. Let's just say after meeting with the marketing director (? I believe that was her position) and the head director that I don't think this is the place for my dad to live. They seemed more concerned with me signing the contract IMMEDIATELY then easing my father and my concerns and questions. They spoke down to my father as if he wasn't the one making the decision. No smiling from either of them and an almost condescending tone. I think we have made a decision with another senior living and will be sure to steer others away from this one as well.

My mother has been at Juniper Village for a little over a year and I'm absolutely disgusted by recent behavior from their executive director. My mother has told me that [Removed] consistently ignores residents and belittles them. She treats them like patients in a psych ward. My mother said the rest of the staff seem lovely but the treatment from the woman in charge is horrible. I am currently looking for a new assisted living to put my mother in as I do not want her living somewhere that makes her so uncomfortable. Absolutely would NOT recommend this assisted living facility unless you enjoy being treated like a fool.

This community had my mom for a short time that ended up horrible. I was told this community has memory care and they would be able to fix her medication but they never did. On my visit I saw soiled items everywhere and noticed she was sleeping in soiled sheets, things were also missing and it was not clean. The food was not good, Mom lost 9 pounds, probably because the food did not look fresh and impressive. The director was not professional and I would not recommend this community

Don't be fooled. They'll treat you like they care until you sign the contract and give them your hard earned money but after that you'll never get the time of day. Check with the State for all the complaints lodged against this facility and you'll know this organization is below board. It starts from the first person you meet in the Sales Department and continues to the top. Many of the neighboring facilities in Bucks County offer a more caring and honest environment. You'll be glad to choose an alternate facility.

The conditions are deplorable, they cancel activities and leave you with nothing. Look out for the major increases each year and the lack of variety. This place should be shut down.