Juniper Communities

My Mother was in Juniper Village from August 2014 to February 23rd 2016. She had dementia and had become some verbal. Some of the help knew how to redirect Mom and others did not. Juniper, needs to have more training for their help when it comes to dementia patients. Some of the help is very caring, others are there just for the paycheck. The week of February15th the children received a letter stating that we need to get our Mother out of Juniper Village in 30 days and find another place for her, and that we would need to provide 24 hour surveillance of Mother while she remained there. The director called both my brother and I while in church (had to leave) that Sunday morning and told us to hurry up and get the 24 hour going. With all our busy lives we did do this request until we hurried to find another place for Mom. Juniper does have a memory care, but the director did not want to put her in that part of the facility. The Director thought it was better to separate my Step Dad and my Mother instead of trying to work with the family to keep them together. It was heartbreaking the night (February 23, 2016) we had to take Mom to another place. My mother ended up falling at the place we chose to take her. She had bleeding in the brain and ended up in the trama care, then with hospice and she passed away on March 26th, 2016. We know that our Mother could have been with us longer , which hurts all of us deeply. I think this was a personal thing against the family with the Director, because we were very hands on with Mom and they do not seem to like it when we would question things. The in house doctor changed her medication without calling the family and then they wondered why Mother had changes. We questioned this and the director would not listen. Took the Doctor's side. Juniper has failed my Mother and the family. We were told from the beginning that our Mother could stay there until her end of life. They do not try to work through problems. They think it is best to get the resident out of the facility. This is why Juniper's ratings are high. They do not fool around with problem residents. They are cast aside. This has been a very sad journey for the family, but we know that Mom is having a wonderful time in heaven. God is blessing you now, Mom!! To the staff at Juniper that cared, Thank you so much!!

Unfortunately, even the current reviews are no better than a year plus ago or worst. Per other reviews this facility still does not provide Correct care. Employee reviews should not be part of Review category. My loved one did not receive the care necessary, only Low quality care and excuses.

If I could give this dump zero stars, I would. I wouldn’t refer my worst enemy to live here. Do you really want your loved one living at a facility that almost got shut down by the department of health? Not to mention, Juniper cares about your money. Once you’re on Medicaid, forget it, they’re kicking you out because you’re no longer beneficial to them. Just look at half of the reviews, most of them are about pie and one is from the executive director herself to boost ratings because even she knows this place is trash. One word of advice- DON’T. I moved my loved one out of there as soon as I saw how terrible this place is. Most other family members feel the same. It was the best decision I’ve ever made.

Mom was admitted to facility with macular degeneration. Upon total loss of her vision, my family met with administrator who stated Juniper at Hamilton hadn’t dealt with a blind client and staff was not trained to assist with basic services for mom. Mom was left to figure out an environment she couldn’t see any longer. I’ve recently learned that mom’s cellphone has been stolen. When administration was notified of the theft, an email was sent to staff seeking information. Did Juniper truly think someone would step up and admit the theft from a 96 year old blind woman? This incident is just one of many serious incidents at this facility. Housekeeping, laundry service, dietary needs and preferences, safety precautions, basic nursing care, and the wellbeing of clients are all substandard. Don’t allow the beautiful building with gorgeous interiors fool you. I’ve seen better maintained animal shelters.

Food is mediocre. Bad or non existent communication between aides and nurse. We moved out. When asked for corporates phone number...I was told no one at Juniper had it....looked it up on internet. Gave them a call. They were very receptive to my complaints and concerns. No hot water for over 30 days. Told to shower in another room...

Unqualified staff Inappropriate care Worst communication with family We are considering moving Mom Would not recommend Juniper Village at all The worst part is all of the issues are easily fixable with qualified proper administration in place

A couple of years ago my mom had to move my Oma (grandma) from Florida up to Monroeville. She was diagnosed with dementia and my mom wanted to find a facility that catered to her needs. One day my mother visited my Oma and observed bruises and swelling on her that she told her she sustained from a fall. When my mother questioned staff regarding this, she was told that they had no record of her falling. So they are charging you thousands.of dollars a month for a secure floor that specializes in dementia but they don’t even realize that a resident has fallen and sustained injuries. When my mother started voicing her concerns about my Oma, [name removed], the administrator, was extremely defensive. Then all of a sudden [name removed] starts to say that my Oma has a specific type of dementia (mind you- not documented by her doctor, just per non-doctor [name removed]) that they are not equipped to deal with and that my Oma is a harm to herself and others and that my mom has 30 days to find her a new place to live.

If you care about your loved one, avoid skilled nursing here. While some individual staff members were great and I think truly cared about my mother, much of the staff in unhappy, overworked and disengaged. This goes back to the management of this facility who's only goal is to provide prison quality care. The things I saw and experienced while my mom was here are frightening. I saw unattended elderly patients left on the floor as they slid out of their wheelchairs. They have what appears to be VERY FEW staff members overnight, leaving patients that require round the clock care neglected. They allowed my quadriplegic mother to fall out of her bed twice, sending her to the hospital for brain scans. It was often unclear who was "in charge". The support from the social worker was nearly nonexistent. My wife filed a complaint with the state. I would urge anyone considering this facility to find another.

When this facility opened as The Landings 4 years ago, it was tauted as one of the best in the area. It was very nice. They provided laundry care, cleaning of the apartments, meals, activities galore. Friendly employees and a wonderful place to reside. Since, Juniper has taken over the facility and it is awful. They now charge to do your laundry, if you want your garbage picked up more than once a week, there is a charge. They have taken away many activities these seniors looked forward to on a daily basis to get them out of their rooms, with other folks and for social enlightenment. The food is below par. Bottom line, they do not care about the residents, it's all about the bottom dollar and charging you more for less. My advice, don't let the pretty place deceive you......underneath the outer shell is a place the seniors in your life do not deserve. Far better places out there that actually care for the residents who live there.

I have a loved one that has been at Juniper for a few weeks. While some of the staff is good, they are GROSSLY understaffed. Pain meds are not brought in a timely manor, it sometimes takes multiple days to get a shower, and the food quality is dreadful! When she has had a shower, staff was a little too aggressive due to her existing back pain issues, it has deterred her from showering. We have had at least 3 discussions with admin about having her food cut into bite size portions, and it still doesn’t happen. I would say at least with our experience, it has been borderline neglect! And with the high cost, I would NOT recommend if your loved one needs a lot of help.

I would tell others looking into Juniper Village at Williamstown that you need to go every day and check on your family member and stay on top of them. The care was awful unless I requested some thing then they did it. PA was horrible. Even then the nurse was not very professional. I was not happy at all my father went downhill very fast in the time that he was there. He sadly past after six weeks. He was prescribed hydrochlorothiazide by his cardiac doctor in November, and they refused to give it to him. We paid for my fathers wash to be done. It was supposed to be done weekly and it wasn't. I don't think he was getting showered at all. I put two bars of soap in his bathroom. The day he moved in and they were never touched. I bought brand, new towels and washcloths put them in his closet, and they were never used only one rag, and one towel the entire time he lived there he was never shaved. I had to shave him every two days. He gets no more tears over the counter drops three times a day. It took me a month before the physician assistant prescribed it so he could hardly open his eyes. And the week before he died they prescribed him and medicine for his mood, which basically made him lethargic and I told them it was too strong. They need to lower the dose and he died a couple days later. The nurse [name removed] told me that my father was pampered and that when I'm not around, he's basically running through the hallways the last two weeks he couldn't even walk. He was being pushed on his walker that has a seat. He was so weak even the physical therapist from Virtua called me with concerns. Said he puts on an act for me. Very upsetting that people don't care anymore.

Walked in and the window glass was filty, trashroom trash all over, and tons of potholes, over heard guest talking about aunt's room full of bedbugs. I would not let my grandmother move in here hell no run.

Overall our experience with the community has not been good. We had many issues arise while our loved one was there. The staff was not cooperative. They do not seem to be very transparent with what they do.

While the facility and grounds are beautiful, there are many cracks in management. There were a few bright spots during my dad’s 5 month stay but the overall experience was not good.

My mom had an overall nice short term stay summer of [date removed] at the property was was overcharged [fee removed] which she paid unknowing it was the wrong amount.

If you want your loved one to sit in their BM for over an hour, to get a bed sore while in their cate and then beg for care, wait for more than 30 minutes to get help - then this is the place for you. They show a good side, but the reality is a lot of neglect and lack of care. Do not send your loved ones to this horrible place.

Juniper VIllage had our loved ones medications wrong, and there was just an overwhelming feeling of negligence going on. Instead of this community bringing our loved one to and from meals, and the few activities they had, they told us we needed to hire an aid for that.

I went to pack my loved one to move her to a new community. My loved one's room had bed bugs in it due to another resident having bed bugs in this their room. The community called me and let me know that they would wash their belongings and move my loved one to a new room. Brookdale ended up throwing all my loved one's furniture away. Brookdale decided to throw most of my loved one's personal belongings (shampoo, soap, phone charger, etc.) away. The community found my loved one's clothes in another room and they had to go buy them a new pair of shoes. I spoke to the person in charge, and they provided no apology or explanation. I called the corporate office, and the person that answered the phone said someone will get back to you. However, due to the many complaints we have received it may be a while. I waited a bit, and called back a second time. I let the corporate office that if I have to call a third time it would be a call from my lawyer. My family and I feel this was cruel. I called Brookdale again, and they said we already spoke, and what else do you want. I let the corporate office know that I wanted more information.

We walked in one day into my mothers bedroom, and it was a complete mess. Her bandages weren't changed at all. The staff was okay, and the administrator was awful. The amount of money we were paying to have her at this community was not worth it. For thanksgiving all my mother had to eat was a salad. The food was not good at all. House keeping was not so great either, my mother was wearing clothes that weren't hers. They say they had activities for the residents but they do not,the only thing they had was a guy come in on Sundays to sing a couple of songs. The rooms were a nice size, we liked the way it was laid out. They were understaffed in the dementia unit that they would gather everyone into a room and make them stay there so they could keep eyes on everyone at the same time.

My mother has been living there for five years. At this point, all I want to do is get her out. When my mother could do everything herself, it was a decent place to live. Once you have to rely on the staff, you get subquality care. They don't know what they are doing. They give the wrong medications (which my mother caught, thank goodness). They ignore residents for long periods of time, refuse services, etc. They are definitely understaffed. Cost is exorbitant and rises constantly. Very poor overall.