Juniper Communities

I am disappointed in the nursing staff’s ability to perform such basic assessment skills as taking an appropriate blood pressure. If a nurse can’t do this correctly, I expect that their other skills are lacking as well. Scary if this was a true medical emergency. My mother pays good money to live in this facility and I would expect better trained healthcare staff than that. As a RN for over 35 years, I know how busy a nurse can be and can give them grace for most things but this is shameful. I called and asked to speak to the health director but she “was in back-to-back meetings” and would call me back. After no return call after two days, I stopped in to see her in her office. Without asking me what my visit was about, she stated she had to go to a meeting and left. Another message was left for her to call me, however, still nothing. There are other issues that need to be addressed as well but I guess no one cares enough. Poor customer service.

Unfortunately many of these establishments are all about profits. They should really prioritize care in the mode of thinking that this is the way they would want their own parents treated. The staff constantly changes as well because they are not treated well nor are they paid well.

My mother-in-law worked hard her whole life and, like so many other seniors, deserves a pleasant, caring place to live her twilight years. She is 97 and lives independently in a month-to-month rental situation at Juniper Village (Bensalem, PA). In the short time she's been there she's lost one amenity after another as they tighten belts while raising rents. The place is very clearly privately owned and run for maximum profit. You are reminded of this every day as they strip away the most fundamental services promised to all who moved there. There has long been minimal and sometimes no medical staff on the premises. There is no doctor or even a nurse practitioner even for those in assisted living. Residents must see an outside doctor or get themselves to an urgent care center. Food service is pared back more and more. The small green house was closed down, though staffed by a resident volunteer. Staff will no longer help with bringing heavy groceries to your apartment. It goes on.

I wouldn't recommend this facility to any they are changing me more now than I was told plus they added more money to pay for diapers and other things . My TV was taken before she got to her room the 1st day had to be an employee.

The facility itself is older yet homelike. It’s small, which is good and you get to see other families visiting, which is also nice. The aids are great, management is another story. They do not respond to emails or phone calls. Revolving door of Management/Directors. Management/Director salaries should be going to their aids. Never saw an actual MD other than a podiatrist the 8 months my parents were there. Glucose was not being checked. New meds were started without family notification that had adverse effects. The more meds the higher the points for their inconsistent rates. The food in memory care is absolutely terrible. Never served a fresh fruit or fresh vegetable, sandwiches are their go to meal. They do try with activities and holiday parties for the residents. Overall, be sure to keep your eyes open and check loved ones medication list regularly! Good luck!

With the care services - the physical and occupational therapy that was paid extra by our family was excellent, they were great. However the care provided by the community was the opposite. We had pulled our loved one our early due to being sent to the hospital twice and on the second trip the hospital told us to find a different option for our loved one - that spoke volumes to us since our loved one pretty much digressed upon move in. With the meals our loved one had issues with constipation - they weren't the healthiest and did not have a good variety.

Terrible food. Poorly run shuttle service. More helpful staff.

They aren't very forthcoming with their information. When a patient falls, or a medication is changed, family is not notified in a timely manner. I've found out information through the pharmacy that is used about a medication change, and other things through family members.

We , with a loved one in memory care, have been extremely disappointed with management, total lack of communication throughout the facility, no periodic team care-planning meetings in which we were supposed to participate as promised by marketing, except when requested by our advocate, other marketing misinformation - glaringly and most importantly a caregiver to resident ratio of 1:6 - never witnessed that. as explained prior to placement, Physician's Assistant (we've NEVER met the facility doctor though promised we'd meet within a week following placement)and except for a very few caregivers who have devoted a lifetime to providing care and a few exceptionally skilled new hires, caregiving is far below satisfactory for our loved one. When you telephone the main "switchboard" the recorded message glitters. In reality Juniper Village South does sadly NOT measure up in terms of Memory Care for our loved one. There is much guilt in our decision to place him here.

The concept was great with limited spacing. The residents have pods. The tvs were small and very little interaction between the residents. The staff weren't interacting with the staff during the tour.

This new ED he is unavailable to discuss things sitting in office not hands on

My loved one was here and we did not have a very good experience. The food was horrible, the rooms were very tiny, and it was very expensive for what you got.

The staff turnover is very bad, there were a couple that was very nice, I would not recommend this community to others.

The MAIN personal care unit seemed lovely. Nice, pretty, comfortable facility. Friendly staff in both main and memory unit. Drawbacks are with the memory unit: Not a pleasant aesthetic. Residents were just sitting in chairs head down to chest, No stimulation or interaction w/memory care residents when we visited. No dedicated outside space for just memory unit.

I toured here while looking for living options for my wife. Overall, I was not very impressed. It was difficult to get an interview, and when I was able to, the manager controlled everything about our conversation. I really didn’t appreciate the felling of the community either. It wasn’t as comforting as I would have liked, and we ultimately chose a community elsewhere.

We were not impressed with our tour of this community. The staff was very kind, and friendly to my family, and I. However the cleanliness of the community was not good. They could use some improvement went the cleanliness around the facility. We not had felt comfortable with my mother in law living in this community.

We have selected a two star rating for Juniper Village (Louisville, Colorado) Our experience was disappointing and saddening.The management demonstrated poor judgment, lack of empathy, and poor communication .Our experience's with the nurses and CNA's varied to both extremes. Some of the floor-staff were truly exceptional. Many employee's demonstrated skill, compassion, and a sense of awareness. The management is ill-equipped for the job and depends entirely on their staff. We are entirely committed to the well-being of our ailing family member. We strive for the best quality of life during this decline. Juniper Village is a place to perish, not to thrive. We have relocated and our loved one will be provided the high quality and deserved end-of-life experience.

My mother was in there for a week. She was miserable and crying all the time. My niece said her ankles were swollen [removed]. We took her out of the facility and have a caregiver now. [removed]. They keep sending bills. She was only there for a week and they overcharged us. I would not recommend the Emeritus at Paramus. [removed] I did not have a good experience here.

My Father is not satisfied with this community and will be leaving. Therapies have not met his expectations. Meals ave not been satisfactory. Room rug stained.doorway has tripping hazard.

THE STAFF [AIDS] WHO DO 95% OF THE CARING FOR RESIDENTS ALSO INCLUDING [MED AIDS] HAVE BEEN REDUCED IN QUANTITY WHICH REFLECTS POOR SERVICE AND MOST INPORTANT EMERGENSIES PROBLEM..WE RESIDENTS ARE HERE 7 DAYS A WEEK WE EXPECT 7 DAYS A WEEK SERVICE..ON WEEKENDS THE STAFF IS REDUCED FURTHER THAN THE WEEK DAYS WHAT COMPANY GOES INTO THIS BUSNESS WITH 5 DAYS A WEEK MENTALITY THIS PROBLEM IS MORE SEVERE WITH SUDDEN INCREASE IN POPULATION WITHIN THE LAST 3 WEEKS THE INCREASE IN RESIDENTS IS ABOUT 15 AND THEY ARE IN POOR HEALTH NEEDING SPECIAL CARE WHICH THEY CANNOT RECEIVE.. THE STAFF HAS NOT BEEN INCREASED ALSO NOT QUALIFIED TO PROVIDE THE HELP.... ]A FEW BELONG IN A NURSING HOME AND SOME IN MEMORY CARE..I AM GOING TO SEND THIS TO THE CORPORATE OFFICE ALSO...WE ARE HERE 7 DAYS A WEEEK NOT 5 DAYS AS A HONEST BUSINESS MAN I WOULD NOT OPERATE THIS BUSINESS WHICH EMERITUS THINKS DIFFERENTLY..THATS WHY THEY LOST THE CALIF. CASE AND THEY DIDN;T LEARN ...WHEN I CAME HERE 17 MONTHS AGO IT WAS DIFFERENT 5 OF THE TOP MANAGERS HAVE BEEN DISMISSED REPLACED BY.LESSER QUALIFIED PEOPLE THE BOOKKEEPER IS NOW THE DIRECTOR OF THIS SITE .THE MEMORY CARE NURSEIN CHARGE REPLACED BY AAST.SALES PERSON...