Juniper Communities

I toured Juniper Village at Monroeville and the facility looked very institutional, especially from the outside. I also had a weird experience with the Sales Manager. She called to tell me that a room opened up and basically wanted me to come in that day to sign papers and put down a payment. I explained that I couldn't come that day, but could come in the next day. In less than 24 hours, she filled the spot with someone else and wouldn't return my calls or emails.

What's good about it: there are a lot of men for my husband to interact with. They have a nice camaraderie. However, I do have concerns about his care - especially medication management. The staff are great from a personality and helpfulness standpoint. I think they just don't have good processes in place. I see the same people working there which is good, but I've noticed turnover among the residents. My impression is that they're trying to get there, but they're not there yet.

Being out of state, we appreciate the fact that our loved one is getting good care, someone comes to help him bathe and shave and that is something he is really appreciating. They have a lot of activities going on, they are doing so well with encouraging the residents and our loved one to get involved and he is loving it all. However, they have had a lot of turnover rate so something are lacking, the executive director has been replaced multiple times. They have a lot been without a billing person for months. We do appreciate though how the new director has started family care meetings to keep everyone updated on what is going on.

The therapy at Juniper Village was just the best we ever had, it was absolutely wonderful. However the care services were truly lacking, we know staffing was a struggle but responsive time was far from quick.

It's a very good place. Had to have money. They charge you for every little thing. The place is fancy.

My Mother was in the assisted living side for over 2 years and transitioned to the skilled care side. The skilled care side is 5 stars from management to staff. Excellent caring side. Hard to imagine anything better. The assisted living side was also excellent from a caring and daily staff side. The management and front office help on the Inn side was slightly below bad. Response time to normal questions was weeks or months. In fact the manager ducked out of sight when my sister came in to clean out my Mothers belongings. We asked for help in getting my Mother's long term care insurance to kick in and they were not helpful, and when they did respond the answers were almost like it was for another person. There was no written long term care program for her and after we asked multiple times for one we got one but it was was well after she had moved to assisted living. If that management was under my control there would be at least one person redoing their resume.

Less sitting areas,less dog friendly and smoke friendly,great alcove room

They are very caring and compassionate. The food is okay, which is important. The room is spacious.

Mom was in juniper for rehab for a few weeks after a broken hip. We never got to visit her due to COVID, so do not know of the physical conditions. However, they wanted to "send her back" within a few hours of receiving her, as she was combative and uncooperative (she has dementia). We had to tell the nurses how to approach her and what to do to get more cooperation. The staff should have known all of that! Lack of training on their part? Should be standard in nursing school!

My mother resided at Poets Walk, San Antonio, for approximately 10 months before passing. There is a high amount of employee/nurse/caregiver turnover but I expected this within this industry. Only had a couple of what I considered "serious" issues which were somewhat resolved. However, my most serious issue now is that my mother passed away at the first of the month after her monthly rental charge had gone thru. They told me that they owed us a refund. Now the REAL ISSUE......corporate has to issue the refund and now 2 months later....NOTHING! Have spoken with the San Antonio facility and they tell me that they can "only" send a email to corporate! REALLY! I have tried calling the corporate office only to get an answering machine, leave a message, and no one ever calls me back! Based on how corporate takes care of business would I recommend Poets Walk.....NO!

The main negative I have is the billing was always messed up. I feel it was expensive. It was an average place. It is geared more toward younger independent living folks who do not need much care. They have tons of activities. Not so good for folks that need help with higher end care needs.

This facility is ideal for healthy seniors . They get good reviews for the social environment . But for my parent who's health and abilities declined rapidly I would not recommend it for anyone in their mid eighties and older especially with any type of condition mental or physical . They have good salespeople but have misrepresented their facility . Its a large facility so conducive to a person slipping through the cracks . The section on the main floor for the more disabled is best for older people if you do need to place someone at this facility .

My main reason for writing this review is the poor quality of food at Juniper Village. I have visited a loved one of a close friend on several occasions and am appalled at the food and service in the dining room. How does this happen? Please eat in the dining room at least once before you sign a contract.

Originally I was very pleased for the 1st 6 years when I paid for a separate private aide in the assisted living building, but now I'm thinking there's been too much of a turn over in staff & care is moderate with the staff in the dementia building trying to keep up with the demand. I'm sure other facilities aren't as involved but disappointed staff doesn't appear to care for the loved one in the caliber expected & previously provided. Personal possessions items have been lost or misplaced & apparently not respected, found or looked for. Other people's personal property with their names were in my loved one's closet. I returned them to the staff. In spite of the Alz. Association had deemed Juniper as the only facility in NJ for memory care as the best, it seems the needs of advanced Alz. patients are overlooked as in "there's not much we can do for them so we'll do the minimum." It can be degrading for the residents especially for the exorbitant fees being paid for the care & trust for loved ones. There also doesn't seem to be actual dr.s who see them regularly but lesser substitutes utilized who devote little time. I feel my loved one would be better cared for back in assisted living with a private aide paid for rather then the staff in the dementia building. I'm not convinced they are following my directives or that of my loved one. I've become disillusioned & have lost much confidence in Juniper. This is not to say, they're not a good facility, only pointing out they seem to be slipping & I can't in good conscience recommend them over any other facility. They need to try harder to regain their standing.

Some areas very good - some not so good ([removed] and some aides are quite rude and don't care to listen to resident). Never get to have interaction with [removed] - PT/OT people are pretty good - resident complains about food but I have never had anything that wasn't good (maybe their tastebuds are shot) - overall, Juniper is okay as far as I have compared with other people with loved ones in other places.

This is a very nice looking community. The people we met were nice. This community did not seem very active. They have a formal dining room and we were looking for something a little more relaxed.

[Removed] was great! Very professional and understanding. Unfortunately, I did like the " Memory Care" situation. It was not as well kept or designed as the regular asssisted part of the facility.

My tour of this community was fair. The staff was friendly and nice. They were informative and answered my questions. The community didn't look the best. It looked like someones house, it wasn't very well-kept. Everybody was kind and friendly, but this wasn't the community for my grandmother.

Nice community friendly staff. Room set up could be better for a shared room the closet area is only assessable from one residents side. Something to think about.

We were going to go here, we had things all set to go here. All of a sudden they said they couldn't do her oxygen. They are very nice, but an elderly person shouldn't be expected to change their own tanks, they said only a registered nurse could do it. They were the only place that said that, and they pulled out some kind of documentation saying that, but they were the only place that was that way.