Juniper Communities

This community is a larger community than we were looking for. The people we met were nice and the community seemed clean. This community allows pets.

My mother was in this facility for a short time. She passed away shortly after moving in. She was well cared for and loved. I really really loved the activities leader Crystal she was always so full of life and doing interesting things that I never thought my mom would participate in. Talk about someone knowing all her residents and not only the residents she knows everyone she knew my name after only meeting me once and she made it her business to always be smiling and comforting to the family members as well as her residents! I would recommend this facility to anyone that needs TLC during this transition. Not sure if [Removed] is still there but if she is you can sure bet that she is going to love you and your loved one through this process! Thank you to the entire Juniper team! You made a hard time easier to manage!

This is a clean nice community. The staff are nice they help dad with his medication and some of his personal needs. They encourage him to go to the dining room for meals. This is a small community and he has a very small room. The do accommodate his special diet. This community is a little farther away than we like so we may be looking for another community closer to us.

My family and I had a nice tour of this facility. All went very well. The staff was very pleasant.

It has been going fine for my mom and she is getting long term care at this community. Treatment and care wise they are off the charts. They have gotten to know my mom and identified her problem. I like that she is comfortable and they understand her issues. They monitor her sugar, salt, and carb intake with their meals. I know that they are giving her what she needs and it is taking time for her to get use to. As for their communication they can improve better on the business side and with appointments.

Have lived here for almost 5 years and enjoy my sunny apartment, excellent meals, pool exercise, physical therapy (when needed) and chosen activities like movies and bingo. I am thankful daily that I am not still in my house alone. I have 4 sons who live at a distance and visit when they can. I have my car parked nearby and will choose to give it up when I feel it's necessary. I enjoy meals in the dining room with a different group each night.

My dad is receiving assistance from a good community, I am happy with the care. The caregivers are nice to speak with and they answer all my questions. The facility is clean for the resident and guests who visit. I am disappointed with the meals that are served. My dad thinks the food is bland and we have asked for improvements.

So far so good. But it's really too soon to know. Looks clean and well appointed and most, if not all, of the residents I see look content if not happy. I've asked some residents how they liked living there and how the food was. They all gave a "good" response. So that was comforting. One lady told me "It's all what you make of it". So if you want to be anti-social and grumpy then you wont like this place or anywhere else for that matter. But if you are accepting of the fact that this is where you will be living and that you better make the most of it, then I think you will be pretty happy at Brookdale.

Frank is having some good days and bad days. He has not been there long enough to know at this time. very happy with the staff and wanting to see progress in a few weeks .

I think it was Carla or Carley that gave us the tour. You can tell she really cared and was passionate about this place here in Austin. She made our experience great the whole time every step.

An area of improvement that Brookdale Alamo Heights could work on would be the communication from the health director down to the caregivers, regarding care for the new residents that just move in to the place.

We toured Juniper Village and saw many things that we liked. The facility was clean and the staff was friendly. I really liked how they have the facility and residents divided into 4 sections. This division appears to give the staff a better chance to bond with their assigned residents and they are able to focus more closely on their individual needs.

My mother-in-law moved from the assisted living here to the skilled nursing. It's one big building, just different wings and different staff. They are really good with the activities! I haven't been really happy with the responsiveness of the doctors that are associated with the facility but I find that the young men and women who do the everyday contact with the patients are amazingly awesome! They are lovely and caring people. Sometimes my mother-in-law complains about the staff and even though we visit everyday it's hard to know which complaints to address and which ones are just her having a bad day and forgetting things.

I'm thrilled with Emeritus's desire to "join" my loved one's "journey." I have found the head nurse to be knowledgeable and compassionate, and most of the workers I've spoken with are kind and seem attentive. But I will say that it is hard to get in touch with the folks in charge and often when I speak with those who I do get on the phone, they can't really tell me much. My hope is that they are more fully staffed for caring for people, than they are for responding to family members. So far, my loved one is doing well, although we've apparently had a few missteps in responding to certain needs.

Nice facility. Average cost. Communication with staff, average. (OK, here are more characters for review). Moved my aunt from Locust Grove because it closed. Have only been at Juniper Village for less than 1 month. My aunt had a large bruise and hematoma on right wrist. "No call, no information, no return call, hmm." No place to go when visiting my aunt. Have to find some quiet corner to talk. Vomit on bedding and clothing 3 days after she was taken to hospital with virus. We miss Locust grove. Communication from staff is poor at best. We miss Locust Grove.

Make sure you have a clear idea of what the personalized plan is for your loved one and stay visible.

1. Not enough staff 2. My mother died because of poor management of another patient. 2. Physician contracted there not fully competent. 3. No one to manage mental health of patients

Staff friendliness varied widely, including leadership. Facility is nice. I wish they would do more to keep residents physically active , to improve or at least to maintain.

It was a good option for my dad because they do not do background checks. My dad has a misdemeanor we are trying to get thrown out but it kept him out of other facilities. I'd have picked another location if I had the choice. I would recommend the assisted living to others but not the memory care. My dad is in memory care.

For the overall experience, nothing would have made the time good considering the circumstances. Our loved one was there for about 3 weeks and then we had our loved ones removed and put into a hospice care home. None of the was the fault of Juniper, it was just a bad situation. Again it is not Juniper's fault, It was just a terrible time and I was appreciative that Juniper had a place for him and tried to make it work